Customer Service Manager

Precieux Lukusa

Calgary, AB T*W *A* 587-***-**** addlul@r.postjobfree.com

Bilingual Customer Service and Program Specialist

April 4, 2019

Sid Mark, President and CEO

Friday Professional Group

736 6 Ave SW #250,

Calgary, AB T2P 3T7

Dear Sid Mark,

I am pleased to apply for the Bilingual Customer Service and Program Specialist position that I found on the Connexion Carriere’s website. I am looking for a company where passion and quality work are the key of success. I am very interested to offer my professional skills and my customer services experience to your successful team.

Bilingual in French and English, with over 7 years of experience in customer service, including call center experience, I have developed essential skills such as my professional demeanour and my attention to details which help me to offer outstanding customer service experience. I am easy going, optimistic and I have no doubt I will fit perfectly to Friday Professional Group. I have always aimed to perform high-quality and efficient work. I am used to work in a fast paced environment and I see myself as a problem solver. This is indeed my favourite part in customer services positions. I am flexible and ready to work any shift including evenings and weekends. I am reliable and I am always on time at work.

I am available for an interview at your earliest convenience and would appreciate an opportunity to discuss with you, in more detail, why I am an excellent match for Friday Professional Group.

Thank you again for your time and consideration. I look forward to hearing from you.

Sincerely,

Precieux Lukusa

Precieux Lukusa

Calgary, AB T2W 2A1 587-***-**** addlul@r.postjobfree.com

Bilingual Customer Service and Program Specialist

Profile Highly motivated professional with over 7 years of experience in Customer Service including Call Center, I am currently looking for a stable position where I will have the opportunity to prove myself and grow inside the company. I really enjoy talking with people. I am well known for my work ethic and my ability to develop a trustful relationship with the clients. Easygoing, I am able to work within a team or independently. I have good communication skills and I am fluent in French and English.

Highlights

Fast learner

Detail oriented

Ability to follow instructions

Team player and positive attitude

Professional phone demeanour

Pleasant voice

Data entry experience

Good written and communication skills

Related skills

Built a client relationship: To understand and be able to help the client it is essential to create a peaceful relation. In my previous experiences, I always tried to develop a personal relationship with each customer by doing small talk and understanding the client issues by putting myself in the client’s place.

Multitask: As a call center agent, I always had to speak with the client as the same time that I was writing notes on the computer about his issues and learn about his background.

Solve problems: When I was working in The Source, my work was to understand the problem and finding the best solution for the client and the company. I had to understand why the problem appear and be creative to ensure client satisfaction.

Being adaptable: I worked in different types of people, in different companies and I was always able to fit in a new environment. Moreover my experience living in Kinshasa. Dallas and Toronto prove my adaptability.

Work Experience

Call Center Agent The Source 2018 - 2019

Barrie, Ontario

About 30 inbound (80%) and outbound (20%) calls per day.

Oriented and gave advice to clients about various products and invite them to take the extended warranty.

Objectif: Sell 15 extended warranties per month.

Personal achievement: Sold 18 to 20 extended warranty every month.

Offered outstanding customer service by proposing the best products and solving clients’ issues.

Clients’ survey score: 9.3/10 to 9.5/10.

Helped clients to buy the products online and choose the best delivery option for each customer.

Health Care Aide Self-employed 2017 – 2018

New-York City, New York

Customer Service Associate Crestone Group LLC 2016 -2017

Grapevine, Texas

Reception

Ensured phone and physical customers and visitors reception.

Answered phone calls and emails.

Received resumes and asked the candidates to complete the recruitment form.

Customer service

Taken orders physically or on the phone and send them to the bakery manager.

Answers the clients’ complaints and find solutions to ensure clients’ satisfaction.

Bakery

Participated in the bread bickering process by mixing and cutting the dough.

Call Center Agent Vodacom Congo 2011 – 2015

Kinshasa, D.R. Congo

About 25 inbound (80%) and outbound (20%) calls per day.

Objectif: 25 inbound calls per day.

Personal achievement: 25 to 30 inbound calls per day.

Presented company services to the clients.

Answered clients' needs by offering outstanding customer service.

Objectif: 75% of client satisfaction.

Personal achievement: Always over 75% of client satisfaction.

We help customer to find solution to the problem

Education

Master Degree in Communications 2014

Faculty Institute of Information and Communication Science – Kinshasa, DR Congo

High School Diplomat - Literature 2009

Athenee of Gombe - Kinshasa, Dr Congo

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