Vaishally Batta

Address: B-*, ****/**, Akash Puri, Civil Lines, Ludhiana

Email address: addlr9@r.postjobfree.com

Phone number: +918*********

PROFESSIONAL OBJECTIVE

To put my abilities and learning skills to best use and make my effective contribution to an organization for a bright and rewarding career. I desire to gain quality experience that will allow me to take full advantage of my knowledge and training and also gather new skills to reinforce my knowledge base & skills along the growth of the organization.

PROFESSIONAL EXPERIENCE

1.)Organisation: Skarlet International

Designation: Senior System Analyst

Tenure: 2 years (July 2015 to August 2017)

Skarlet International is an International BPO and has been now converted into VoPro which deal in the sales process and it sell products to UK clients in regards to company “Your Franking” based in UK.

Responsibilities:

Collaborate proactively with business process teams, test leads and other team members to solidify deliverables of product to UK clients.

Making contribution to process improvement of the software development life cycle in different stages of project to augment the productivity, adequacy and in general nature of programming items and data frameworks.

Understanding business requirements with customers to recognize and report prerequisites, programming and equipment, and create strategies, methods and translating them into specific software specifications.

Ensure updates to required documents are completed, reviewed and signed off, when required and give counsel on system approach, the board, security and service conveyance.

Perform evaluation and assessment by regulating direct autonomous outsider audits to examine quality affirmation rehearses software products and data composition.

Acted as an interface between technical teams, support teams, and business units.

Make contacts and interactions with testing team staff for management oversight, directional discussions and status reporting.

Ensure customer success through strong customer service skills and understanding of the customer’s goals and objectives.

Timely go to a person to reach any level of stakeholder to get things done for the required project development

2.)Organisation: Exotic Limousine

Designation: Senior System Analyst

Tenure: From March 2018 to till now

Provides primary overall support for assigned software applications including: configuration of software, application of upgrades and testing upgrades with key essentials.

Devise or modify procedures to solve problems considering computer equipment capacity and limitations in terms of hardware of software licenses.

Create and maintain documentation as necessary for operational and security inspection.

Communicate with client to distinguish and archive necessities, coordinate business and specialized examinations, plan, create, organize and execute data frameworks business course of action.

Timely testing of application and provide database management support with use of database MySQL.

Handle backend admin database for online booking portal as well manual booking process and procedures.

Train employees as needed on the usage of purchased or web-based internally developed applications and providing them with documented operational procedures.

Supporting several teams in troubleshooting process and work through production support issue.

Quick Customer response on software like TawkTo and solve their issue regarding the Price quote. Give them accurate output to their query to make goof relation with them.

Make daily system update with the response over email GoDaddy.com and communicate with USA clients if necessary.

SOFTWARE PROFICIENCY:

Programming Language: JAVA, C++, C

Operating Systems: Window XP, Window7, Window 8.

Database: MySQL, Oracle.

Mobile language: Android studio

Networking: CCNA (L1 Level)

ACADEMIC QUALIFICATION

Master in Computer Application from Apeejay Institute of Management Technical Campus, Punjab Technical University with 85% in 2015

Bachelor in Computer Application from D.A.V College, Guru Nanak Dev University with 73%in 2013

12th from Shining Stars Sen. Sec. School, Punjab School Education Board with76% in 2010.

10th from Shining Stars Sen. Sec. School, Punjab School Education Board with 83%in 2008.

ACHIEVEMENT/AWARD

Achieved a great honour for taking merit position in university in BCA.

Got 2nd position in college in MCA 3rd semester and 4th semester.

Got 1st position in college in MCA 5th semester.

Got 7 Bands in IELTS, Reading- 7, Listening- 8, Writing- 6, Speaking -6.

SOFT SKILLS/ STRENGTH

Eager to learn: Technical aptitude to assimilate new learning quickly.

Flexible: Very able to adapt to a changing environment.

Cool Headed: Perform well under pressure.

Good written & verbal communication skills.

Microsoft Office, Troubleshooting Windows 7/8 OS.

PERSONAL DETAILS:

Name

Vaishally Batta

Date of Birth

21st February 1992

Languages Known

English, Hindi & Punjabi.

Marital status Married.

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