OBJECTIVE
Looking for a challenging role in a reputable organization where I can utilize my four years of work experience, team leadership, customer management, negotiation, and communication skills to develop effective client relationships and sales planning to drive revenue.
WORK EXPERIENCE
ORGANIZATION LOCATION DESIGNATION DURATION PERIOD KEY RESPONSIBILITIES Concentrix Daksh
Services India Pvt.
Ltd
Gurgaon
Lead, CRM
Operations
4 Years
28th Aug, 2013
-
1st Jul, 2017
Mentoring and
training up junior and
new associates.
Monitoring &
reporting on
standards &
performance targets.
Managing Customer
escalations.
EDUCATION
COURSE
YEAR OF
PASSING
SPECIALIZATION/
STREAM
NAME OF BOARD/
UNIVERSITY
NAME OF INSTITUTE/
COLLEGE
PERCENTAGE
PGDM
(Pursuing)
2020
Major: Marketing
Minor: Human
Resources
AICTE
Jagan Institute of
Management Studies,
Delhi
72.6
Graduation
2013
BCA
Jamia
Hamdard
University
Jamia Hamdard
University, New Delhi
75.5
XII
2010
Science
CBSE
Vivekananda
Kendra Vidyalaya,
Jairampur, AR
62
X
2008
-
CBSE
Assam Rifles
School, Jairampur,
AR
74.6
SUMMER INTERNSHIP
ORGANIZATION LOCATION DURATION PERIOD PROJECT TITLE Piramal Capital & Housing
Finance Limited
Gurgaon
2 Months
23rd Apr, 2019
–
21st Jun, 2019
Gauge value maximization for developers
and connectors relation for Gurgaon.
SHANKAR SINGH
Post Graduate Diploma in Management
Phone
DOB
5th Dec, 1993
Email addlpi@r.postjobfree.com
LIVE PROJECTS
ORGANIZATION LOCATION DURATION PERIOD PROJECT TITLE Green Decor
New Delhi
1 Week
1st Jul, 2019
-
7th Jul, 2019
Understanding marketing tactics and buyer
behavior towards natural plant & accessories in
Delhi NCR.
OTHER PROJECTS
ORGANIZATION LOCATION DURATION PERIOD PROJECT TITLE Foodshaala
Gurgaon
4 Months
20th Jan, 2019
-
31st Apr, 2019
Industrial Research Project on building business
model for Foodhsaala and pitching business
proposal in all schools of location.
Freepaathshala
Gurgaon
2 Months
12th Jul, 2018
-
13th Sept, 2018
Social Sensitivity Project on building business
model for Freepaathshala.
ACHIEVEMENTS
Three times winner of Seasonal R&R Competition at Concentrix Daksh Services India Pvt. Ltd. (2013-2014). Received an Award of Excellence (Best Lead - CRM Operations), 2016-2017. Secured 3rd Position in HR Branding Contest (Samanvay- The HR Club), 2018. EXTRA CURRICULAR ACTIVITIES
CRMC coordinator at PGDM.
HR Representative at PGDM.
Participated in NASA Pre-Hackathon competition, 2018. Participated in E-Summit-2018- Yuvaprenurship at Indian Habitat Center as a volunteer. PERSONAL DETAILS
Present Address: B8/165, Rohini- Sector 5B, Delhi- 110085 Permanent Address: M-36, 3rd Floor, Lado Sarai, New Delhi-110030. The information provided above is true to the best of my knowledge and belief. DATE:
PLACE:
Signature