Profile Summary

A technocrat with more than ** years of experience in the field of Service Delivery Management, Vendor Management, Cloud Delivery management, Operations Management, SLA, OLA, Delivery Management, Portfolio Management, Client Account Management, Project Management, Product Management & Program Management. Presently associated with G-RIDE, a joint venture between Gujarat Government & Ministry of Railways as IT Expert (CIO) providing e-commerce, mobile, ERP, CRM, Business Intelligence, Integration, Reporting, Service Desk & Service Management. Technical expertise in all aspects of the CI/CD, Agile Development involving requirement analysis, design, development, testing, implementation and enhancement and troubleshooting; as well as maintaining strong relations with the client throughout the project lifecycle. Proficient in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.

Expertise in Project Management Methodologies – CI / CD, Agile (SCRUM, XP, Test-Driven- Over 12 years), Rational Unified Process (RUP), Microsoft SureStep Methodology, Spiral, Waterfall. Expertise in CMMi and PRINCE2 processes, Application Development & Implementation, ecommerce, ERP & CRM implementations, Middleware Integrations, BI, Reporting, component-based application development. Extensive experience in managing Programs using Microsoft Sure Step Conducted Project Management duties including planning, scope & change management, managing of deliverables, tracking of critical path, managing risk, reporting status to project stakeholders, conducting status meetings and distributing minutes, securing and evaluating assigned resources, controlling budget constraints, managing risks & issues, ensuring completion of scope for IT projects. An enterprising leader with dexterity in leading personnel towards accomplishment of common goals.

Extensive experience on delivering Projects using AGILE (SCRUM, XP, Test Driven Methodology). Experience on CI/CD and DevOps methodologies for over 6 years.

Worked for an exclusive set of clients all across the globe (TemperPedic US, Alltech US, Axalta – NA, LA, APAC,EMEA, Prudential Group of companies - UK, Norwich Union - UK, Barclays, Nationwide, AMEX, M&S, Tedbaker...) and worked for reputed Indian clients as well.

Worked on setting up Global Outsourcing & Support centers and providing support to major clients all across US, Europe, Asia-Pacific region (TemperPedic US, Alltech US, Axalta – NA, LA, APAC,EMEA, Prudential Group of companies - UK, Norwich Union - UK, Barclays, Nationwide, AMEX, M&S, Tedbaker…).

Providing & setting up Business Continuity and Disaster Recovery Plans for global MNCs.

Extensive experience in working on Mobile Apps using React Native, Flutter and other mobile App development platforms and worked on Native iOS, Android Apps and Hybrid Apps.

Worked on .Net Projects for more than 10 years. Worked on BI projects also for 5 years & Mobile Applications for more than 5 years. Experience of working on Java / J2EE Based ecommerce projects for more than 6 years.

Experience on e-commerce applications, ERP & CRM Implementations for various reputed clients across the globe (US, UK, Sweden, Italy, Australia, Singapore, Indonesia, Gulf, India) for more than 15 years.

Domains Worked - Extensive experience of 10+ years on the BFSI domain (Investment & Consumer Banking, Mortgage, Annuities, Insurance, Decision Support Systems, )

10 years of experience in the Manufacturing & Retail domain, SCM Applications, ERP, CRM, BI, Automation tools implementations.

6+ Years’ experience on Travel Portals, Logistics & Transportation, Hospitality Industry, Hospital Management Systems.

Worked in UK as a Project Manager for 5 years.

Worked at various client locations (India, US, UK, Sweden, Australia, Italy, Trinidad, Singapore) for more than 16 years.

Extensive deployment experience on Microsoft Azure, AWS and Private / Public cloud for over 6 years.

Academic Details

Pursuing MBA – Finance and Banking from NIIT University, New Delhi in association with ICICI Bank

Master of Science (Computer Science) from Devi Ahilya University, Indore in 1997 with Distinction. Course sponsored by DRDO.

Bachelor of Science (Computer Science) from Delhi University in 1995

Schooling from Bluebells School International, Kailash Colony, New Delhi

Degree / Certification

Institute / University

Year of Passing

% Obtained

MBA – Finance and Banking

NIIT UNIVERSITY, NEW DELHI

Pursuing

82% Distinction

Master’s in computer science

Devi Ahilya University Indore

1997

78.6%

Distinction

Bachelor’s in computer science

Delhi University

1995

70%

XII – AISSCE

CBSE – Bluebells School Kailash Colony, New Delhi

1992

74.8%

X – SSC

CBSE – Bluebells School Kailash Colony, New Delhi

1990

74%

PMP

PMI – Re-obtained 35 PDUs in 2016

2006, 2016

MS-SureStep – Agile Implementation

Microsoft – Certification to implement solutions using Agile, Enterprise, Rapid implementation methods

2011

Core Competencies

Organizational Experience

1.Oct 2012 till Date – Director IT Services – Developer Web Technologies, Greater NOIDA

Special Client assignments (on Client Roles)

May’ 19 till Date as IT Expert with G-RIDE (Gujrat Rail Infrastructure Development Corporation Ltd., Gandhinagar, Gujarat

Dec’ 17 till Nov’ 18 as General Manager IT with Jaina India Pvt. Ltd., Okhla

Aug’14 – Apr’ 16 with Axalta Coating Systems India Pvt. Ltd., Noida as Senior Delivery / Portfolio Manager eBusiness

2.Sep’2008-Oct’2012 with NDS USA LLC, Mumbai as

Senior Project Manager

3.Nov’ 2001 – Sep’ 2008 – Project Manager – UBICS Enterprise Solutions, Delhi & Graphic Data UK Ltd, Southend-On-Sea,

Essex, United Kingdom (Managed Onsite & Offshore teams for project implementations)

4.Sep’ 1999 – Nov’ 2001 – Project Leader – HCL Technologies Pvt. Ltd., NOIDA

5.Jan’ 1997 – Sep’ 1999 – Systems Executive – IIS Infotech Ltd. (XANSA, Steria Group), NOIDA

Notable Accomplishments Across the Career

Highlights with G-RIDE, Gandhinagar, Gujarat:

Working on implementing a Business Automation (Document Management System) and Cloud based Project Management System

Working on implementing an extensive Integrated Information Management System (IIMS) with an integrated ERP, CRM, Business Intelligence, Automation solution

Extensively managing Vendors for Infrastructure and Solutions implementation

Managing implementations & all infrastructure deployments on Cloud.

Highlights with Axalta Coating Systems India Pvt. Ltd., Noida:

Extensively worked in setting up GIC (Global Insourcing Center) for Axalta at Noida with focus on Continuous Improvement, extensive Root Cause analysis, removal of recurring issues, application improvements

Provided Service Delivery Management, Operations Support, BAU tasks and ensured Business Continuity across all Axalta regions. Run books, Heat Maps

Extensively managed teams of 150-200 resources across multiple Projects & Programs executed across multiple regions.

Reduced operational costs by 33% through appropriate Vendor management, process management, implementation of different models in build-out projects and through substantial reduction in additional expenses.

Managed Vendors like HCL Technologies, TCS, FCS, Confluo, vendors across the globe

It resulted in reducing the yearly IT spending at Axalta by INR 267 Crores / US$ 41 Million. Automated Business repeatable processes using RPA.

Managed the eBusiness portfolio (ecommerce, CRM, ERP, Middleware Integrations, Business Intelligence, Reporting, Card Payments) budget worth INR 150 Crores / US$ 23 Million, monitored expenditures and cost against delivery; maintained gross margin of individual accounts month-on-month at >30%

Deployment of applications using Microsoft Azure, AWS

Added new consultants to the team for eBusiness Programs and Operations, increasing sales & revenues of INR 208 Crores / US$ 32 Million for Axalta across its 4 regions (NA, LA, APAC, EMEA) till date

Highlights with Jaina India, Asymptote Technology Solutions, Noida

Implemented e-commerce solutions & card payments, Microsoft Dynamics solutions, Salesforce solutions, Integrations, BI, Reporting solutions for clients for more than 8 years (Dynamics Axapta 2012 / 2009, Navision 2011, CRM 4.0, CRM 2011, 2015, SFDC).

Managed Vendors like PwC, TechNEXA, MIND, Cloud4C and others

Managed multiple project teams of about 140 – 150 resources spread across multiple engagements.

Development of Travel Portals offering travel services like Flight Bookings, Bus Bookings, Car Rentals, Holiday packages for over 6 years.

Managed development, implementation, customization & maintenance of e-commerce, CRM & ERP solutions for clients using Agile methodology, Microsoft SureStep (Agile, Enterprise Apps, Rapid Apps, …) methodology for over 6 years

Development & Production Support for custom applications on Microsoft .Net platform (.Net 3.5, 4.0, C#, MS-SQL Server, SSIS, SSAS)

Analysis of issues based on log files & messages. Preparing plan for reducing issues and increasing performance of applications.

Established development, release & deployment processes based on CAB approvals & ensuring minimum Business Impact

Categorization of issues reported based on severity of impact & loss of business & establishing SLAs for each category.

Established a delivery process based on Microsoft Solutions Framework

(MSF). It has Agile methodology at its core that led to results such as complete client & stakeholders’ involvement, enhanced communication, commitment from entire team, concrete & usable deliverables in each iteration or sprint

Worked with Pre-sales, sales & account management teams to prepare RFPs, Presentations. Program managed key engagements for BFSI, Retail & Manufacturing clients. Engaged with clients and delivered solution for clients providing Property & Casualty insurance (Decision Support, Administration, Claims…) for more than 6 years in these organizations. Deployment of applications using Microsoft Azure & AWS.

Key Result Areas with NDS Infotech Ltd. – Mumbai (Sep 2008 till Oct 2012)

Monitoring multiple projects from conceptualization & visualization to technology mapping and final execution of projects

Managed multiple project teams of about 140 – 150 resources spread across multiple engagements.

Holding review meetings to monitor progress of the project as per schedule / budgets, and ensuring timely completion and delivery of the project to the client; extending production support of multiple applications

Managed multiple

Effectuating pre-planned sales strategies for accomplishment of performance milestones

Preparing proposals, business presentations to clients, resource planning, architecture evaluation, technical direction, effort estimation, tracking, risk management, audit & status reporting

Understanding and coordinating client’s needs /enhancements, customization of product accordingly and consult with technical team to provide solutions as per the delivery schedules

Mapping requirements & providing them best solutions involving evaluation & definition of scope of project and finalization of project requirements

Conducting need assessment and preparing IT blueprint for the organization

Managing process vision & design, enhancement strategy & transition strategy

Conducting resource allocations and setting up of communication channels across the various horizons of the organization structure

Leading all projects through aggressive project governance processes; developing relationships with business stakeholders & leadership teams across geographies & departments; presenting changes, issues, risks and contingency plans to Portfolio Steering Committees while collaborating with other Project Managers for balancing project resources, schedules & scope

Mentoring teams working on Microsoft .Net Technology, J2EE Technology, JSP, Beans, Servlets, PHP, IBM WebSphere, Oracle, MS-SQL Server, MySQL

Skill Set

Career Timeline

Management Tools:

Mobile App Dev:

Front end Tools

RPA Tools:

Business Intelligence Tools:

Content Management Systems / Frameworks:

Cloud Deployment Services

e-Commerce Products:

COTS Products (ERP, CRM…):

Operating Systems:

Application / Web Servers:

DBMS’s:

Programming Languages:

Development Tools:

IT Skills

GitLab, Bitbucket, Zoho CRM, Project Libre, Mantis, TFS, Jenkins, EPM 2012, MS-Project, Primavera, Bugzilla, REMEDY, JIRA, SureStep Methodology, Rational ClearCase, Rational Tools, RUP

Appy Pie, Appery (Native Apps, Hybrid Apps…), React Native, Flutter, Bizness Apps

Angular 6, Angular JS, JS, JScript

Automation Anywhere, UI Path, Blue Prism

MS-Power BI, Qlik tools, Tableau

Laravel, Code Ignitor, WordPress, Apache Jackrabbit, Drupal, Documentum, Serena Collage & Alfresco, EPiServer

Microsoft Azure, AWS, Private Cloud

Demandware, Shopify, WooCommerce, ShopVisible, Magento & Liferay

Dynamics (D 365), SAP R/3, SAP R/4 and integrations, Hana, Dynamics Axapta 2009 / 2012 CU 13, Axapta Enterprise Portal, Navision 2011, Oracle E-Business Suite, SFDC (Salesforce) Version 35 Winter 16, CRM Dynamics 4.0 / 2011, 2015, Office 365, MOSS 2010, CISCO Call Manager, TIBCO, Axway B2Bi, Axway CFT, Informatica, COGNOS, BizTalk, ForgeRock & Control M

Windows Server 2016/ 2010 / 2008 / 2000/ NT, Windows 95, MS-DOS 6.22, UNIX SVR4

WebSphere, IIS, Tomcat, IBM HTTP Server & Orion

Big Data, Hadoop, Oracle 10g, Oracle 9.2.0.5, Oracle 8.1.7, MySQL, MongoDB, MS-SQL Server 2016/2012/2008 / 2005 / 2000, MS-SQL Server 7.0, Oracle 7.3, MS-Access, Paradox 4.5, FoxPro 2.6 & dBASE III Plus

Node JS, Java, C#, PHP, Visual Basic.Net, Visual Basic, C, C++, Pascal, Delphi, Power Builder, VBScript, JavaScript, HTML & COBOL Assembly

Microsoft Visual Studio 2016/ 2010 .Net 4.0/3.5, Microsoft Visual Basic(4.0/5.0/6.0), WebSphere Studio Application Development (WSAD 5.1), Microsoft Visual InterDev, JBuilder, Forte, Kava, Delphi 2.0, Power Builder 5.0, ASP, Site Server, Netscape & iPlanet Directory Servers, Rational Rose, Visual Source Safe, IIS, Power Designer, Erwin, Crystal Reports & Report Smith

Personal Details

Date of Birth: October 4th, 1974

Languages Known: English, Hindi, Punjabi

Soft Skills: Possess excellent Written & Verbal communication skills in English. Exceptional Analytical & Logical Reasoning Skills. Team Player & extensive experience in handling diverse teams. Solution focused and very strong-willed.

Parents: Retired Professors & served Delhi University for over 40 years

Spouse: Working as teacher in a reputed private school at Delhi

Address: C Block, 67 B, Kalkaji, New Delhi -110019

Flat 1905, Bldg. 3, DB Ozone, Ketkipada, Western Express Highway, Dahisar (E), Mumbai, Maharashtra – 400068

RAJATT NARANG Delivery Management, Portfolio Management, Vendor Management, Portfolio Management, Project Management, Program Management & Product Management. Service Delivery Management, Resource Management, Operations & Support, BAU tasks, Business Continuity, DR, Cloud Deployments – SAAS, IAAS, PAAS, DAAS

Targeting challenging assignments as a Delivery Head with an organization of repute preferably in IT industry

addlp3@r.postjobfree.com 971-***-****, 971-***-****

Client Account Mgmt., Strategy Planning,

Portfolio Management Project Management, Program Mgmt.

CMMI & Six Sigma Framework

Project Consultancy

Requirement Gathering

Service Delivery Management, Operations, L2/L3 Support, Release Management

Delivery Management

Client Relationship Management

Technical Support, BAU, Operations, DR, Business Continuity

Team Building & Leadership

Change Agent

Motivator

Communicator

Collaborator

Cloud Service Delivery

Business Continuity

Service Delivery

DevOps

Portfolio Management

Product Management

Delivery & Account Mgmt.

Program Management

Jan’ 97 – Sep’ 99

IIS Infotech Ltd., STERIA Group, Noida

Sep’99-Nov’01

HCL Technologies Ltd., Noida

Nov’01-Sep’08

GraphicData UK Ltd., UK & UBICS Enterprise Solns. Ltd, Delhi

Sep’08-Oct’12

NDS USA LLC, NDS Infotech Mumbai

Aug’ 14 – Apr’ 16

Axalta Coating Systems India Pvt. Ltd., Noida

Oct’12- till Date

Developer Web Technologies Pvt. Ltd. Greater Noida

Contact this candidate