Gina M. Troiani-Solorio

*** ******** *** ● Highwood, IL 60040 ● 708-***-**** ● addlkb@r.postjobfree.com

High standards in customer service, strong knowledge of food, wine and spirits, Basset certified, food handler certified, entrepreneurial mentality

OBJECTIVE: To obtain a position in the food/beverage/hospitality industry, where I can utilize my

skills developed to benefit the organization.

EDUCATION: THE INTERNATIONAL ACADEMY OF MERCHANDISING AND DESIGN

BA Merchandising Management

Graduation… Spring 2003

Classes of study include: Textiles, Marketing, Advertising, Accounting, Fashion Merchandising, Color Theory, Buying, Microsoft Word, Microsoft Excel and Database Management.

EXPERIENCE: Longitud315, Highwood, IL

General Manager August 2016 to Present

Managing the FOH

Checking on customer satisfaction

Assisting the Chef on booking private events

Marketing for the restaurant by posting on Facebook, sending out emails and creating marketing pieces

Created SOP’s and other administrative tools for the restaurant

Scheduling the FOH staff

Payroll (ADP & Howard and Simion)

Inventory and ordering all liquor, wine & beer

MLG/THE GRILLE ON LAUREL, Lake Forest, IL

General Manger November 2014 to August 2016

In charge of all office work and bookkeeping, including payroll, entering invoices, paying all vendors and bills, end of the month reconciliation, P&L reports

Order all liquor, wine and beer

Knowable of all food, liquor and labor costs

Hiring and training for all FOH staff, and make all FOH schedules

Touching tables to make sure guests are satisfied

SULLIVAN’S STEAKHOUSE, Lincolnshire, IL

Server/Cocktail February 2014 to November 2015

Studied and knowledgeable of the restaurant’s food menu, food preparations, drink list and wine list

High focus on hospitality to make guests feel comfortable and welcome

Anticipating guest’s needs to provide high levels of customer service and satisfaction

Trained in fine-dining service

Employee of the month in April 2014

AUTHENTICO, Lake Forest, IL

Manager/Event Coordinator January 2012 to January 2014

Co-created this name and concept

Over saw and participated in the production and development of the restaurant

Managed all accounting, handling of bills and invoices and end of month P&L’s

Hire and train of all FOH employees, and assistant in the BOH with expediting in the kitchen

Ordered all supplies for the FOH and BOH

Booked and handled all private events and catering orders

Worked with Open Table, Aloha and QuickBooks daily

FRANCESCA’S INTIMO, Lake Forest, IL

Manager/ Events Coordinator December 2008 to January 2012

Using Open Table, Aloha and QuickBooks for daily operations

Building customer loyalty by knowing your regulars and talking to tables

Special focus on building up sales for the restaurant by holding special events that generate additional venue like cooking classes, speed dating events and wine dinners

Booking and handling all private events like showers, weddings, rehearsals, business meetings and all other special events

Ordering all FOH supplies

REWARDS NETWORK, Chicago, IL

Account Manager March 2007 to December 2008

Maintain accounts exclusively in the restaurant industry throughout Illinois and Wisconsin

Meet with restaurant owners to present and review their results within their Business Intelligence Report

Address any issues and help resolve problems for restaurant owners

Take photos and get information about restaurants on the program to help create their personal website

GIBSON’S STEAKHOUSE/HUGO’S FROG BAR, Rosemont /Chicago, IL

Server/Manager February 2002 to April 2007

Establishing relationships through constant customer contact

Worked with Aloha and Open Table

Complete all opening and closing procedures

Managing front office bookkeeping and payroll

Ability to train and manage all employees

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