Customer Care Machine Operator
Resume:
Jonell R. Raymundo
Pateros Metro Manila
addljy@r.postjobfree.com
CAREER OBJECTIVE
To be actively involved in fulfilling my duties and to be a part of a highly dynamic organization where my knowledge, skills and experiences will help me land in a position that will highly develop my well-being. Passionate and well-motivated and last is assertive at all times.
CAREER SUMMARY
Extensive experience in Collections, Insurance Claims, Financial services, and customer care management across banking, Telecommunication Services, Document Controlling, Personable with excellent problem solving skills, and strengths in areas of credit & collection, Insurance claims for cards & Loans, credit analyst & Administrative services. Proven ability to drive business growth and improve work flow efficiencies while maintaining the highest standards in customer service and adherence to the regulatory guidelines, Verbal and written presentations, collection and database system proficiency. Highly motivated and Have Passion. 20 years in total working experience in different line jobs. Having 11 years experienced in BANKING CREDIT & COLLECTIONS UNITED ARAB EMIRATES. EMPLOYMENT HISTORY
ALERE ABBOTT INC.
CJUNE 3 Upto PRESENT
● Calling Clinic to follow up the medical exam paper work
● Maintaining 135 Patient on the Data Base given.
● Sending Fax and Emails to respective clinic for the results. ADP PHILIPPINES INC.
December 2017 - OCTOBER 2018
Payroll Associate
ACCOMPLISHMENTS ON KEY RESPONSIBILITIES
● Processing payroll for small business and enterprise in US base companies
● Customer service
● Resolving clients payroll issues
● Assisting clients how to use the Payroll System
● Meeting the clients expected good service
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● Sending reports to clients request
● Encoding clients informatikns for their New Employees COMMERCIAL BANK OF DUBAI July 5, 2015 – May 23, 2017 Banking
CREDIT & COLLECTIONS OFFICER
DUBAI UAE
ACCOMPLISHMENTS ON KEY RESPONSIBILITIES
Handling Collections for 1-30 and 31-60 DPD’S and PRE-EMPTIVE BUCKETS
Calling allocated account customer on their respective registered numbers (References, Home country Numbers, Office numbers
Giving time frame for payment dates maximum 3-5 days (IF NECESSARY)
Offering settlement agreement and Re-Structuring the liability (IF NECESSARY)
Preparing for a Field Visit to uncooperative customers (IF NECESSARY)
Giving a high percentage of Collection maximum to 120 percent and up
Resolving daily run rates of 4% - 5%
120 and up calls per day
With highly Tracing capabilities using different tools
With a different Strategies in Collecting and interacting with the customers
Using hard sensible words to defaulter customer
Can work in an overtime without hesitation (if Needed)
Aware of Banking system and policies
Using different systems in banking
UNITED BANK LIMITED INTERNATIONAL January 2014 – June 2015 Banking
CREDIT & COLLECTIONS OFFICER
DUBAI UAE
ACCOMPLISHMENTS ON KEY RESPONSIBILITIES
Handling Collections for Recovery and Write-Off Cases
Assisting and processing payments using REAL TIME Payment.
Educate customer what are the consequences of being a delinquent payer
Well monitored the base files
Processing payment by using Sundry Accounts and transferring payments to collections accounts
Assisting walk-in Customers.
Giving customer a settlement agreement accordingly to their capabilities.
Tracing customer using different tools
Coordinating with Local Agencies in Across countries 2
Jonell Raymundo
TRANSCOM WORLDWIDE July 30, 2012 up to August 2013 BPO(COMCAST) U.S Base
CUSTOMER SERVICE (Billing & Collections)
ACCOMPLISHMENTS ON KEY RESPONSIBILITIES
Handling Collections and Billing Inquiry.
Assisting and processing payments using REAL TIME Payment.
Assisting and Processing PDC payments with Binding arrangement.
Bill explanations and eligibility for bill disputes.
Educate customer about the product currently using
Top Agent for RPC (Revenue Per Call)
With 390 AHT average
BILKISH Associates PHILIPPINES January 2012 to May 2012 COLLECTION AGENCY INTERNATIONAL
Head of Credit Investigation (FIELD COLLECTION & IN-HOUSE COLLECTIONS) ACCOMPLISHMENTS ON KEY RESPONSIBILITIES
Handling 36 Credit Investigators with 4 C.I Coordinator for Bank Collection in QATAR, BAHRAIN, UAE &KUWAIT.
Updating the CI Allocations with the corresponding actual visits done.
Well monitored the base file given by different respective banks in GCC.
Preparing the Daily, weekly and monthly MIS.
Giving Orientation/Seminar on CI Dept. about the Spiels, Data-Information Gathering, Initial Negotiation, Strategies on being and effective Credit Investigator and Orient about the Company itself and Policies. BILKISH Associates L.L.C DUBAI
Collection Agency/Business Collection/Billing Support September 4, 2010 to January 2012 ACCOMPLISHMENTS ON KEY RESPONSIBILITIES
Ensuring timely follow up of outstanding debts from enterprise key high value delinquent customer accounts.
Maintaining and exceeding monthly cash collection targets whilst ensuring effective customer relations are maintained.
Effectively distinguishing “can’t pay from won’t pay” customers and develop appropriate strategies to overcome problems to encourage payment and rehabilitate customers, or identify inability to pay and take action to minimize company risk.
Developing and building good working relationships with key internal stake holders, account managers, external customers; collections & credit information agencies.
Giving the customer the excellent customer care.
Educate customer in their product purchased to the company 3
Jonell Raymundo
Update customer for the new offers of the company.
Prepare daily report to be sent to Team Leaders
Consistently achieved monthly target base on percentage required by the Client Company above 65 %
Monthly Top Performer.
FIRST GULF BANK
Abu Baker Al Siddique Road,
Deira, Dubai, UAE
Customer Service & Insurance Claim Processor May 4, 2008 – June 2009 Collection Operations /Cum Document Controller
ACCOMPLISHMENTS ON KEY RESPONSIBILITIES
Constant liaising with insurance company and consequent approval and payment of pending claims.
Responsible in obtaining information from insured or designated persons for purpose of settling claim with insurance carrier.
Developed the monthly processing and file maintenance of Return Mails emanating from the bank’s Fraud Management Unit. Performance of this task has enabled the bank to identify delinquent Credit Card holders and correspondingly block the cards in the system. This has also placed immediate restriction in the delinquent use of the cards.
Developed existing customer’s accounts after identifying “at Risk” renewals.
Investigated causes, including, fraud and local Authority errors. And maintaining the confidentiality of all information’s in accordance with the company policies.
Performs moderates complex billing and insurance claims research to ensure account’s resolution. Task includes research collection of unpaid and denied insurance claims to facilitate the processing of claims and receipts of payments from Takaful Insurance.
Carry out assigned duties of document controller as required by supervisor from time to time for Quality Assurance, Transmission and Monitoring of all Report documents and transaction of the compan ABN-AMRO BANK
Bank Street Bldg., Bur Dubai, UAE
Client Services (Customer Care) Credit Analyst March 25, 2006 – May 2, 2008 4
Jonell Raymundo
Collection Operation (RISK MANAGEMENT)
ACCOMPLISHMENTS ON KEY RESPONSIBILITIES
Consistently achieved specialty insurance penetration target by 90%.
Innovative measures introduced in the record maintenance of Insurance Claims data base, has allowed efficient tracking of status of clients’ insurance claim and easy retrieval of client details.
Developed the monthly processing and file maintenance of Return Mails emanating from the bank’s Fraud Management Unit. Performance of this task has enabled the bank to identify delinquent Credit Card holders and correspondingly block the cards in the system. This has also placed immediate restriction in the delinquent use of the cards.
Performs moderates complex billing and insurance claims research to ensure account’s resolution. Task includes research collection of unpaid and denied insurance claims to facilitate the processing of claims and receipts of payments from Oman Insurance.
OTHER SUPPORT RESPONSIBILITIES
Handling a high influx of in-bound calls pertaining to the reconciliation and collection of delinquent accounts, either direct or through appropriate channels including Payments Inquiry and Processing Reconciliation of Credit Notes.
Monitors claims for missing information’s, authorization, and interacts with staff and customers to research and resolve less complex problem/ Issues.
Computation and to determine the eligibility of maximum amount per credit card for insurance claim.
Receipt of cheques representing payment of approved claims from Oman Insurance.
Performs Blocking and Unblocking credit cards and Address Change in the system.
Assists in performing document analyses required for Card Block/Unblock and Address Change requests.
Performs employment verification over the phone.
Excellent Tracing Ability.
E Pacific GLOBAL CONTACT CENTER INC.
Manila, Philippines
CALL CENTER – Customer Service Management October 2002 - Feb 2005 Maximizing Sales - Customer Focus
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Accomplishments On Key Responsibilities
Improved sales by 30% thru telephone marketing.
Call Center Agent Awardee (Outbound Agent).
1st Placer in Average Amount Monthly Sales Quota.
Monthly performer
Developed Client Services Skills
Ensured that client queries were properly and courteously responded.
Provided clients with fair knowledge of each products being purchased.
Maintained contact with established customers thru personal calls. Office Administration Skills
Work directly with manager on weekly posting and master reports to facilitate with oversight for all aspect of composition, editing and preparing of final copy from draft to distribution.
Maintains and has custody of all original files, confidential and/or other wise for the office. Other Supported Employments Experience:
SYCIP, GORRES, VELAYO & CO. (SGV-Auditing Firm) 2000 - 2002 Collection / Secretary
Manila, Philippines
MEGATRANS TRUCKING INC. (Distributor of Colgate-Palmolive Philippines)1999 - 2000 Warehouse Coordinator (LOGISTIC)
Manila, Philippines
UNITED LABORATORIES (Pharmaceutical Company) 1997 - 1999 Manufacturing Staff cum Machine Operator
Pasig City, Philippines
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OTHER SPECIAL SKILLS
Computer proficiency in MS Office products (Word, Outlook and Excel) Internet research skill desired.
Can operate fax machines and photocopiers and other office equipments.
Operated machineries for production of medicines. EDUCATIONAL BACKGROUND
Bachelor of Commercial Science major in Management Jose Rizal University – Mandaluyong City, Philippines, 2000 PERSONAL Information
Date of Birth : 07 May 1976
Place of Birth : Taguig City, Philippines
Nationality : Filipino
Marital Status : Single
Language Spoken : Filipino (Tagalog) and English, Basic Hindi, Urdu Passport Number : EB8877798
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Jonell Raymundo
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