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Manager Customer Service

Location:
Mississauga, ON, Canada
Posted:
June 03, 2020

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Resume:

JAGDISH MULKI CELLULAR: 647-***-****

RESIDENCE: 289-***-****

EMAIL : addlgt@r.postjobfree.com

CAREER PROFILE :

A dynamic professional with more than 25 years of broad based experience across international areas especially in Trade Finance, in a global environment. Ability to work both - independently and in team environment, with good attention to detail and solutions-oriented. KEY SKILLS :

. Strong leadership and interpersonal skills.

. Sincere, diligent and focused with ability to deliver within aggressive timelines. Proven ability to manage service delivery in an effective, efficient manner.

. Strong communication skills with an ability to influence and convince partners for shared understanding.

. Strong practical knowledge on ICC Rules viz. ISP98, URDG, UCP600 and ISBP.

. Meticulous, organized and logical in approach to work/handling problems.

. Ability to identify and manage risks.

PROFESSIONAL EXPERIENCE:

CANADIAN IMPERIAL BANK OF COMMERCE, TORONTO, SENIOR SUPERVISOR, TRADE FINANCE DEPT.

FROM SEPTEMBER 7, 2016 TILL DATE

KEY RESPONSIBILITIES

- Processing/Authorisation of SBLC/Guarantees and amendments up to a limit of CAD19.00 mio. per transaction.

- Examining Counter SBLC/Guarantees and drawdowns for adherence to LC terms in accordance with ISP98/URDG.

- Advising/Confirmation of correspondents banks SBLC/Guarantees.

- Structuring Standby Letters of Credit to best meet customer’s needs.

- Supporting management initiatives and ensuring deliverables are in compliance with Banks’ policies, adherence to bank’s operating procedures, regulatory requirements, AML/Sanctions risks.

- Partnering with Relationship/Customer Service Managers to enhance client relationship.

- Investigations and promptly responding customer’s queries.

- Was actively involved in UAT new trade platform (Trade 360/JTPS) implemented by the bank and assisted the management by providing suggestions for resolving post- implementation issues.

- Continually involved in rectifying migration deficiencies – especially related to periodic commission recoveries, claiming charges from correspondent banks, pending Work Items

(WIT) queue etc.

- Training/mentoring new/existing staff.

JAGDISH MULKI CELLULAR: 647-***-****

RESIDENCE: 289-***-****

EMAIL : addlgt@r.postjobfree.com

THE BANK OF NOVA SCOTIA, TORONTO, DOCUMENTS REVIEW OFFICER, TRADE FINANCE DEPT. FROM APRIL 13, 2015 TO SEPTEMBER 6, 2016 (Including a brief stint in Standby LC team for a period of 6 months).

KEY RESPONSIBILITIES

- Checking of documents drawn under Import and Export LCs.

- Advising discrepancies, processing clean documents, claiming reimbursements, follow ups and sending tracers for payments.

- Discounting of export bills.

- Release of transactions in the system.

- Process transactions on the basis of key metrics like adherence to SLA, maintaining high quality processing and minimization of operational loss.

- Ensure transactions are processed in lines with Internal policies, SOPs, Compliance of Statutory Regulations, International Sanctions, identify and escalation of Money Laundering and Terrorist Financing transactions.

- Proactively identify problems and effectively work to resolve them sharing best practice with other team members.

FIRST GULF BANK, UNITED ARAB EMIRATES, VICE PRESIDENT, TRADE FINANCE DEPT., PRIVATE BANKING OPERATIONS.

FROM SEPT 01, 2010 TO AUGUST 31, 2014

KEY RESPONSIBILITIES :

- Assist Head of Operations to enable to achieve business goals which includes maximizing revenues, profitability, market share etc. through efficient delivery of products and services.

- Power of Attorney holder for signing of Trade Finance transaction documents as authorized signatory of the bank.

- Ensured designated Trade Finance Operations processes and delivery platforms are managed efficiently with highest degree of accuracy and timeliness and no trade related losses are occurred.

- Direct liaison with High Net Worth customers in understanding their business requirements and structuring products to meet their requirements.

- Directing, managing and controlling staff to ensure compliance with Banks’ policies, procedures, national laws and international standards. Ensuring complete adherence to the policies and procedures with respect to operations.

- Developing and maintaining Standard Operating Procedures of current business processes, internal controls and policies for reference purposes.

- Ensured that all transactions booked are in line with sanctioned facilities and all approvals are obtained.

JAGDISH MULKI CELLULAR: 647-***-****

RESIDENCE: 289-***-****

EMAIL : addlgt@r.postjobfree.com

- Responsible for achieving and maintaining excellent audit rating.

- Ensure high level of focus on minimizing operational risk in transaction processing. Reduce redundancies in operating processes, improve turn-around time and provide quality service to customers.

- Develop and foster relationships with Internal as well as external customers to sustain Business Objectives.

- Third checker of documents drawn under Import/Export LCs for amounts over equivalent of USD10.00 mio. per transaction.

FIRST GULF BANK, UNITED ARAB EMIRATES.VICE PRESIDENT TRANSACTION BANKING OPERATION.

FROM AUGUST 06, 2008 TO AUGUST 31, 2010.

KEY RESPONSIBILITIES :

- Supervision of processing of Inward/Outward TTs, Clearing, Fixed Deposits and Expense payments of the bank.

- Reviewing real time wire payments that have contained a reference to a sanctioned country or name matches to individuals/entities on OFAC, UN, EU, UAE Central Bank watch list.

- Conduct due diligence prior to making a decision to either release, reject or return cheque payments and protect the bank from any possible financial/reputational risk.

- Daily reporting of foreign currency transactions and instant reporting of values exceeding threshold amount to the dealing room.

- Interacting and providing inputs to the development teams to obtain the best possible system functionality for monitoring transactions and daily control reports.

- Reviewed and aligned the pricing of Transaction Banking Products to the market.

- Support implementing management’s strategic initiatives by providing feedback on the design of process flows and control reports.

- Reviewed and revised existing processes, desk instructions and Standard Operating Procedures to ensure integrity of the process thereby protecting the bank from operations risk. FIRST GULF BANK, UNITED ARAB EMIRATES, VICE PRESIDENT, OPERATIONS, TRADE FINANCE DEPT., FROM JAN 18, 2001 TO AUGUST 05, 2008. (GRADES : SENIOR MANAGER & ASST VICE PRESIDENT)

KEY RESPONSIBILITIES :

- Responsible for overall supervising and managing Trade Finance Department.

- Identify requirements for robust System enhancement and Process Improvements.

- Developing and maintaining Standard Operating Procedures of current business process, internal controls and policies for reference purpose.

JAGDISH MULKI CELLULAR: 647-***-****

RESIDENCE: 289-***-****

EMAIL : addlgt@r.postjobfree.com

- Liaising with all support function segment Human Resource, Information Technology, and Administration Dept to ensure availability of requisite resources and streamline delivery in a timely manner.

- Ensured compliance with Banks’ policies, procedures, national laws and international standards.

- Ensured high level of focus on minimizing operational risk in transaction processing.

- Liaised with International Maritime Bureau, London on Bill of Lading checks for fraudulent Transactions on a regular basis.

- Third checker of documents drawn under Import/Export LCs for amounts over equivalent of USD10.00 mio. per transaction.

STANDARD CHARTERED BANK, DUBAI, MANAGER, TRADE FINANCE From Sept 16, 1992 to Jan 16, 2001 (GRADES : TRADE FINANCE ASSISTANT & MANAGER) KEY RESPONSIBILITIES

- Import Collections Unit.

- Export Negotiation/Payment/Discounting Unit.

- Invoice discounting.

- Export Collection Unit and Avalisation.

- Letters of Credit issuance and amendments.

INDIAN BANK, MUMBAI, INDIA - AUGUST 10, 1984 TO SEPT 10, 1992. Worked in various departments whilst a beginner to banking career. EDUCATION AND TRAINING:

- Certified Documentary Credit Specialist (CDCS) – IFS – U.K. 2004 and 2016 (to be renewed)

- Certified Associate of Indian Institute of Bankers. 1990

- Bachelor of Commerce, Bombay University, Bombay, India – 1983 Comprehensive Major: Accounting

First Line Management Development Program course (Standard Chartered Bank designed course targeted at individuals who are deemed to be future leaders) – 1998

UCP 600 conducted by ABN Amro Bank, Dubai – 2006

UCP 600 Seminar conducted by First Gulf Bank – 2007 Awards and Recognition

Extra Mile Award in recognition of excellence in Service Delivery beyond the call of normal duty. Certificate of Appreciation from customer for excellent customer service. Annual Best Team award for successful implementation of Work Flow System. Project Award for successful implementation new Core Banking System.



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