Mary Anne Margarette Maclang

Mobile number: 099********

Email address: addlgg@r.postjobfree.com

Home address: *** ***** ****** ******, ****** City, Metro Manila, Philippines 1213

PERSONAL INFO

AGE: 30 yrs. Old

GENDER: Female

DATE OF BIRTH: September 1, 1989

CIVIL STATUS: Married

ABOUT ME

My experiences on different fields of work taught me to be flexible, to react quickly to changing business conditions and who can change gears and adapt as required.

It improved my communication skills, to communicate clearly and effectively in many mediums: by email, verbally, and phone messages, on the phone, also includes listening skills and the ability to follow directions. Lastly it enhanced my work ethic to be at work on time, do what I was hired to do, meet targets and deadlines and work to the best of my ability.

WORK EXPERIENCE

CSR – SITEL. Mandaluyong City

Feb. 2019 – Jan. 2020

Consistently achieved top ranking for customer satisfaction, retention and referrals.

Addressed concerns and determined service needs of each caller.

Maximized company revenue by providing excellent quality control to eliminate downtime due to machines or staff.

Facilitated services by greeting customers, determining their orders, and accurately submitting those orders into the appropriate electronic system.

Delivered excellent customer service by listening to concerns and give proper solutions to follow up on customers' issues and complaints.

Head sushi chef – Genkotsu house of ramen. Pasay City

Nov. 2018 – Dec. 2018

Supervised kitchen and staff to ensure safety and safe handling of all food.

To protect people with food allergies and gluten intolerance, ensured utensils, preparation surfaces, and pots were kept separate to prevent cross-contamination from other items and foods.

Before each shift, checked freezer and refrigerator for temperature levels and to make sure they were functioning properly.

Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.

Developed recipes and menus in alignment with consumer demand and culinary trends.

Assistant chef – Shimbashi sushi bar and Japanese restaurant, Quezon City

Jul. 2009 – May 2011

Aid head chefs with skilled food preparation and cooking.

Help train subordinate chefs and supervise their work.

Completed daily reports for incidents, safety violations, repair requirements for equipment, incidents of property damage and/or theft, unauthorized persons within area, and any unusual events.

SKILLS

Adaptability

Active listening

Customer service

Teamwork

Creativity

Communication

EDUCATION

Bachelor of Science, STI College Munoz, EDSA. Quezon City

2014

Major: Hotel and restaurant management

Dean's List Honoree 1st semester school year 2011 up to last semester of school year 2013.

Vivanda E Mansa President: school's catering organization

Award Name Recipient:

2014 TNT (local cooking competition) - Champion

2014 Regional Booth Exhibit - Champion

2013 Food Display & Booth competition - Champion

2013 mini cake decoration - 1st runner-up

2013 TNT (local cooking competition) - Champion

2013 TNT (regional cooking competition) - 1st runner-up

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