SKILLS

WORK HISTORY

MISTY WEBB

*** **** ****** *****, *** MARKET, AL 35761

865-***-**** addley@r.postjobfree.com

Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Highly qualified in all areas of

customer service; proficient computer

skills; proficient in written and verbal

communication.

Balance

Benefits

Closing

Credit

Customer service

Documentation

Features

Leadership

Processes

Sales

Phone

Verbal communication

Written

Amazon

Work From Home Customer Service Agent // October 2018 to Current Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. EdFinancial

Debt Management Counselor // Knoxville, TN // June 2005 to February 2010 Maintains appropriate documentation of all activities in the servicing system. Assures documentation is properly scanned and indexed using appropriate detail to note and document account.

Make outbound collection calls as well as assist with taking inbound phone calls. Provide feedback for processes and department improvements by bringing ideas to the leadership team.

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. Prepared relevant SRM documents in conformance with Safety Management System (SMS) order.

Jewelry Television

Customer Service Representative // Knoxville, TN // August 2003 to June 2005 Answer inbound calls on a dialer system, and place orders for customers. Provide customer with knowledge on gemstones, and the ordering process. Work customer complaints and returns.

Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes. Golden Tanning Salon

Customer Service/Sales // Maryville, TN // April 2000 to June 2005 greet customers, recommend, select and help locate the right product, describe a product's features and benefits, answer customer queries regarding the product, receive and process cash, check and charge/credit payments. EDUCATION

and balance monies, maintain sales records.

Closing with customer by ensuring customers happiness with the service received.

Light cleaning duties also required.

Compiled customer feedback and recommended service delivery improvements to management.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responded to customer requests for products, services and company information.

Pelissippi State Community College // Knoxville, TN // Current Heritage High School // Maryville, TN // May 2002