CAREER SUMMARY:

Experienced Vendor Management leader with over 20 years of professional work experience in a variety of industries including banking and retail. Well-versed with IT hardware infrastructure procurement, best practices, process, support and solutions implementation. Strong knowledge of procurement and vendor management processes. Customer-focused with strong leadership skills and a good team player.

TECHNICAL STRENGTHS:

Application:

Remedy 7.6, WINBILL (Telecom App), Acrher and ServiceNow (Madrid), Coupa (Procure to Pay) ver26

Software:

MS Office Suite 2010 (Word, Excel, Outlook, Powerpoint, Lync), Visio, Adobe writer

Operating Systems:

WINDOWS (v 10) Proficient with older Windows version 3 thru 7, including XP and Windows 98

Hardware:

IBM, Lenovo, HP, Toshiba, Dell, Canon, Konica/Minolta, Ricoh, Apple iPad, Surface Pro 6 tablet & laptop

PROFESSIONAL EXPERIENCE:

FIRST REPUBLIC BANK, San Francisco, CA Apr 2008 – Nov 2019

IT Purchasing & Contract Manager

As an IT Contracts & Purchasing Manager, I worked directly with the VP/ Director –Engineering & Tech OPS to oversee the IT Services Group (including contract, vendor, purchasing, licensing, infrastructure/ telecom asset management). I have a strong understanding of all aspects of IT contracts, purchasing, and other IT services, on an enterprise scale that support compliance and audit requirements. Experienced in automating systems and procedures. Strong supervisory and interpersonal skills.

IT Purchasing Manager:

• Developed and managed systems to support IT processes for contract, vendor, purchasing, licensing, and asset management.

• Reviewed and ensured contracts are negotiated and amended to comply and adhere to standard IT operating procedures and guidelines.

• Collaborated with Facilities team to support new projects which require hardware/data circuit orders; liased with PMO and Accounting teams for proper coding on Corporate Project efforts.

•Collaborated with multiple IS Engineering teams to gather hardware requirements and negotiated best pricing for company purchases

Contracts Manager:

•Managed annual True-ups and renewals for major vendor contracts and software licenses for:

oMicrosoft ENT * Microsoft Premier Support * Symantec *F5

oAdobe * IBM * Cisco *HP Servers

oGigamon * NetApp * Riverbed *VMware

•Complied with IT policies and procedures for license management, tracking, compliance, renewal, and audit preparation.

•Directed and managed team responsible for hardware life cycle management which included staff in corporate and off-shore locations. (Pune/Bangalore)

•Ensuring that all asset inventory are replenished for all of the departments

oCollaboration with End User, Network and Voice & Video team for their daily use\up coming projects

•Managed and led annual vendor score card efforts to maintain high-quality deliverables from all vendors to align & support corporate needs.

•(RFP) process, service provider identification, selection, bid presentation, bid analysis, change orders and issue management.

•Manage multiple large vendors and reviewed monthly billings are accurate:

oHP MPS (Manage print service) with over 1,500 fleet

oAT&T, Verizon and CentruyLink – reviewed monthly telephone & data circuit

oKonica copier vendor

Leadership duties included:

•Audit Management to ensure IT policies and procedures are followed for expense claims, timesheets, departmental mail, department meetings, and supply purchases.

•Reviewed service and maintenance agreements for adherence to IS policies for all IT assets.

•Management of several staff members engaged in providing support for IT Services.

GREATER BAY BANCORP, Palo Alto, CA Apr 1999- Mar 2008

AVP, Technical Support Engineer

• Responsible for ordering hardware which includes PC’s, Laptop’s and printers for the entire site.

• Interfaced with internal and external vendors to process new orders.

• Licensing and True-ups for multiple products: Microsoft, Symantec, Computer Associates

• Established standards for PC’s and Servers configurations.

• Established process for spare parts availability for all bank locations.

• Manage the MPS vendor

• Break/Fix of the teller printers

PROVIDIAN FINANCIAL, Pleasanton, CA Mar 1995 - Apr 1999

Lead Desktop Technician / Computer Technician

• Provided technical leadership and management assistance to technical support team.

• Interfaced with users to ensure systems are operating as planned and provided needed technical support.

• Responsible for ordering hardware which includes PC’s, notebook computers and printers for entire site.

• Provided managerial support to handle problems escalated from the front line customer support area.

• Provided desktop and user support to workstation users for entire company on Windows platform.

• Configured hardware and implemented software installs and updates.

• Interfaced with upper management and other departments to troubleshoot / resolve system issues.

MERVYNS, Hayward, CA Mar 1985 - Feb 1995

Customer Support / Credit Collections

• Provided technical consultation to users from stores and distribution centers.

• Lead analyst responsible for supporting and troubleshooting production problems on a daily basis.

• Interfaced with customers to provide information on their accounts (credit and balances)

• Made collections-related calls.

PROFESSIONAL AFFILIATION:

•Microsoft Licensing: Boot Camp Alumni

•CITAM (Certified Information Technology Asset Management)

•Gartner Inc. Conferences\Summits

•ISM (Institute For Supply Management)

MILTARY AFFILIATION:

US Army National Guard, August 1987, 2nd Lieutenant

oIOBC (Infantry Officer Basic Course)

oCMA (California Military Academy), Officer Candidate School

oEnlisted (PFC- Private First Class) Combat Telecommunication

EDUCATION:

• Chabot College, Hayward, Ca.

•Ohlone College, Fremont, Ca.

•Wharton University (Leadership Training), San Franisco, CA.

•ISM (Institute for Supply Management)

COMMUNITY ASSOCIATIONS & ACTIVITIES:

•Habitat for Humanity (Santa Rosa, CA)

•AAU (Amateur Athletic Union) Founder for Union City Warriors

•AAU (Amateur Alhletic Union) Coach for Union City Kings.

•Assistance Athletic Director for CYO (Catholic Youth Organization) basketball.

•Martial Arts instructor – Eskrima Arnis/Kali (Filipino stick fighting)

•Hobbies: Cars (Acura, BMW, Toyota Trucks) and Motorcycles (Dirtbikes, Sport Bike and Quads)

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