Manager Front Office

CURRICULUM VITAE

PERSONAL DETAILS

NAME: Lucy Ngina Mulwa

MOBILE NUMBER: +974********

PASSPORT NUMBER: AKO726744

EMAIL ***********@*****.***

NATIONALITY: Kenyan

LANGUAGES: English, Swahili and Arabic

DATE OF BIRTH: 23rd June 1994

VISA STATUS: Resident (NOC)

PROFILE SUMMARY

Well known for friendly customer service and ability to maintain professional demeanor in challenging situations or without customers.

Recognized for hard work,dedication,dependability,prompt and reliable attendance and willingness to work overtime as needed.

CAREER OBJECTIVE

To work with a reputed and growth oriented organization that acknowledge performance, hard work and loyalty that provides opportunities for professional long term career growth and knowledge expansions.

PERSONAL COMPETENCE

Joyful person that aims to elevate client experience by consistently maintaining a cheerful attitude

A fast learner with a positive self-drive

Excellent communication skills

Desirable inter personal skills

Ability to work unsupervised and under pressure

Able to build and maintain trust

Comfortable with people from various cultures and backgrounds

ACADEMIC QUALIFICATION

2010 – 2013 ST.THERESAS GIRLS HIGH SCHOOL

KENYA CERTIFICATE OF SECONDARY EDUCATION

TECHNICAL EDUCATION

Certificate information and technology from intro technology computer college

Modules covered : Microsoft word,Mirosoft excel, Microsoft Access and PowerPoint, Adobe PageMaker

WORKING EXPERIENCE

ORGANIZATION: QASR AL YASMINE

DESCRIPTION: HOSTESS

DURATION: 12TH DEC 2018 TO DATE

RESPONSIBILITIES

Greet incoming and departing guests warmly with a genuine smile and eye contact, escort them to assigned dining area and present menus

Inform guest of current situation and who will be serving them to ensure a smooth handoff to the service staff

Answer all incoming calls in a professional manner

Accept and organize reservations and priotize to accommodate customers

Tend to special guest needs and requests

Reply to all incoming emails for reservations and events

keep the hostess station neat and well organized

serve guests complimentary Arabic coffee and dates as they wait to be served

Address guests requests and complaints and escalated major complaint to the manager

ORGANIZATION: HAMAD INTERNATIONAL AIPORT ( GSS CERTIS COMPANY )

DESCRIPTION: SCREENING OFFICER

DURATION: 13TH MAY 2017 TO 20TH JUNE 2018

RESPONSIBILITIES:

Inspect checked baggage for signs of tampering.

Monitor passenger flow through screening checkpoints to ensure order and efficiency.

Notify supervisors or other appropriate personnel when security breaches occur.

Record information about any baggage that sets off alarms in monitoring equipment.

Ask passengers to remove shoes and divest themselves of metal objects prior to walking through metal detectors.

Check passengers' tickets to ensure that they are valid, and to determine whether passengers have designations that require special handling, such as providing photo identification.

Close entry areas following security breaches or reopen areas after receiving notification that the airport is secure.

Confiscate dangerous items and hazardous materials found in opened bags and turn them over to airlines for disposal.

ORGANIZATION: PEFA PREPARTORY SCHOOL

DESCRIPTION: FRONT OFFICE

DURATION: 1ST SEP 2015 TO 30TH JAN 2016

RESPONSIBILITIES

Answer phones and operate a switchboard.

Route calls to specific people.

Answer inquiries about company.

Greet visitors warmly and make sure they are comfortable.

Call persons waiting for visitor and book them a room to meet in.

Schedule meetings and conference rooms.

ORGANIZATION: BISMACC CONSULTANTS KENYA

DESCRIPTION: SALES EXCUTIVE

DURATION: 1ST JAN 2014 TO 30TH AUGUST 2015

RESPONSIBILITIES

Organizing sales visits

Demonstrating and presenting products

Establishing new business

Maintaining accurate records

Attending trade exhibitions, conferences and meetings

Reviewing sales performance

Negotiating contracts and packages

Aiming to achieve monthly or annual targets.

EXTRA CURRICULAR ACTIVITY

Participated in journalism and elected as chairlady

Participated in music and drama both in Primary Secondary and college

Good in chess and netball

REFEREE

Mr. Jamal Mohammed

Manager

Yasmine Palace Restaurant

Mobile number: +974-********

Contact this candidate