IT Network Engineer

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IRFAN IDRISH MIRZA

IT (INFORMATION TECHNOLOGY)

Contact: - +965-********

E-mail: - *************@*****.***

Professional Summary

Experienced IT professional with a history in all different areas of Information Technology and software experience of investigation and diagnosing network problem and also knowledge of IT systems. Multi- talented with good all-round technical skills and the ability to develop and maintain close relationships with other support and development teams.

Experience (3 years)

Gulf Engineering Company, Al-Rai, Kuwait. IT Support Engineer. December, 2018 to Present: - Hired as a full-time IT Support Engineer following initial consulting role in Yaal mall & tower. Handling all communication devices and network environment in YAAL mall & tower. Maintain all IT infrastructures (Server/ Router/ Switches/ IP telephony system/ CUCM/ WLC/ Firewall/ Fingerprint machine/ Surveillance security/ Printers/ Scanner/ Barcode machine) and prepare reports to be submitted to senior management and support to all procurement procedures and maintain knowledge on all latest technologies. Role and Responsibilities: -

Responsibilities include as in-charge of Information Technology Support Engineer.

Handling Cisco Switches, Core Switches, Router, CUCM call manager and IP telephony system, Wi-Fi wireless controller WLC and billing system.

This includes hand on experience in Networking, VLAN configuration, monitoring and assigning services through Q-Net for tenants in Yaal mall & tower.

Configuration, troubleshooting and handling of IP CCTV systems (Mobotix, TKH security, Dahua and Hikvision).

Fingerprint Biometric system administration and attendance. (add new employees, export monthly attendance reports in Excel sheet and submitted to senior management).

Handling and monitoring CPOS program and associated reports, Public address Sound system, Access control system.

Parking card program (new cards, renewing subscribing and fix cards faults).

Monthly backup Core Switches through TFTP software/ Switches/ Fingerprint attendance etc.

Enable and disable USB port for security purpose.

Provide setup and upgrade all needed program and features to all systems as per requirement.

Solving users Technical issues over on call or through remotely and install new hardware devices and install, update and removal any software and Antivirus.

Installation, formatting, update and troubleshooting of Systems.

Technical Infrastructure like (LAN, WAN) and reserving the IP over DHCP Server. Trimax IT Infrastructure & Services Limited, Chennai, India. Network Support Engineer. July, 2017 to July, 2018: - About 1 Year of experience in the field of Networking as a Network Support Engineer Rajasthan State Wide Area Network (A Project of Government of Rajasthan, India). This includes experience in PCs/ Routers/ Switches/ Modems/ dongle/ IP Phone Installation, Troubleshooting and Configurations. 2

Sify Technologies Limited, Chennai, India. Desktop Support Engineer. July, 2016 to June, 2017: - About 1 Year of experience in the field of Networking (IIBF Online Examination). Work with all types of Dongle such as Airtel, BSNL and NComputing. Education Qualification:-

Diploma : Cisco Certified Network Associate (CCNA) From TATA CMC, Jaipur, Rajasthan, India in 2015.

Graduation : Bachelor of Computer Science & Application (BCA) From Jaipur National University, Jaipur, Rajasthan, India in 2014. Technical Skills

Installation of Operating System Windows 7, 8 and 10 & Linux V6 and 7.

Managing and Configuration of Router & Switch.

Installation, Configuration and troubleshooting of all types of IP CCTV Camera.

Experience installing cabling and configuration LAN, WAN network.

Configuration and monitoring VLANs.

Configuration of Static and Dynamic Routing.

Configuration of Routing Protocols like DHCP, RIP, OSPF, EIGRP.

Knowledge of OSI Layer, TCP/IP, Sub-netting.

Knowledge in CDP, VTP and trucking commands.

IP Address configuration and create secret and enable mode password on Router & Switch.

Supporting and Solving Internet related queries and antivirus updates and virus removal.

Maintain Server (Windows 2012, DNS & Active Directory).

Software Installation and application support.

Installation, Configuration and troubleshooting of Printer, Scanner and Barcode machine.

Troubleshoot resolved and recommended improvement for system network and security problems.

Knowledge of handling hardware related issues and setup all needed programs and features for PCs.

Configuration and troubleshooting of all types of wire or wireless Network devices and components. Personal Information

Father’s Name : - Idrish Mirza.

Date of Birth : - September 08, 1992.

Marital Status : - Married.

Nationality : - Indian.

Language : - English, Urdu and Hindi.

Visa Status : - Article #18 (Transferable).

Civil ID No. : - 292*********.

Passport No. : - N6873916.

Current Address : - Farwaniya, Block 2, Kuwait.

Declaration

I here certify that the above statement made by me are accurate, complete and true to the best of my knowledge and belief.

Date:

Place: (Irfan Mirza)

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