Customer Service Representative
Resume:
Anabela Machado
***C High Street • Hampton, NH **842 • United States
978-***-**** • *******.************@*****.***
Summary of Qualifications
Extensive Accounts Receivable within 2 years’ experience and customer service and receptionist with 10 years’ experience performing various duties for various departments. Answered a multi-line telephone and assisted customers to resolve problems and inquiries. Experience strong communication, people and organization skills, as well as a working knowledge of computer software packages and office equipment. Knowledge in SAP, Business One (B1) and MS Office.
Additional Information Skills
MS Office Lotus Notes / Outlook
Multi-line phone system SAP
Accounts Payable Data Entry
Trilingual-English Portuguese Spanish. CRM / Salesforce
ERP – System Compaqi / Mexico Software
Professional Experience
Micronics Engineered Filtration Group, Portsmouth NH, September 2018 – Present
Account Receivable/ Collections
Support accounts payable: vendor invoices and disbursement filing, A/P invoice matching & filing.
Accounts Receivable: process daily invoices/credit, apply cash receipt, and help with collection of past due balance.
General accounting and administration support: help with G/L account reconciliation and month-end closing, other ad hoc projects.
Correct transaction documents, which may require revision of other documents or entries as well as the original; may initiate other actions.
Prepare statements and reports that require utilization of a variety of sources
Post financial information to journals, registers, and ledgers, manually or by electronic equipment.
Reconcile discrepancies by checking all sources of disagreement, reconstructing probable actions, and recognizing the effect on other accounts; prepare correction documents as required.
Perform other related duties and participate in special projects as assigned.
Enter orders for Micronics USA in ERP. Making sure all the information and data is correct in accordance with Micronics quotes, terms, etc.
Enter orders for Micronics MX in Compaq software. Making sure all the information and data is correct in accordance with Micronics quotes, terms, etc.
Follow up and report about Mexico backlog for the LATAM territory.
Attend internal and external customer requests about order status, been the main link between customers and Micronics.
Create a weekly report of bookings, backlog and Sales for the LATAM territory.
HIP (Sheds USA), Portsmouth NH, April 2018 – August 2018
Customer Service Advocated (Office Team)
Answered inbound calls and made outbound calls with a warm and courteous greeting to ensure customer service satisfaction.
Use bi-lingual skill-assisted a wide range of customers.
Verifying the initial purchase on customers order.
Maintaining thorough, concise and clear customers notes using CRM.
Working with the applicable District Coordinators, (install dates, cancelations, repair request).
Responded to customer inquiries, emails, voicemails etc. in a timely manner (no vm’s or emails left at end of workday).
Discussing and offering post sales options.
Bruckner Group USA, Portsmouth, NH, Fraser, MI January 2017 – December 2017
Customer Services (BGU Portsmouth and Fraser MI). (Office Team)
Controlled efficiently business in two organization BGU Portsmouth and Fraser, MI. Communicated and organized the flow of business for AP side (POs and GRPOs).
Processed 100 purchase orders, 100 quotes, 100 sales orders in a month into SAP Business One.
Compared POs with client invoices, processed them using SAP Business One by issuing a GRPOs.
Compared invoices with deliveries, issued a good receipt PO, process the deliveries orders for multiple departments.
Handled internal customers inquiries such as mailing, filing.
Timberland, Stratham, NH, United States
Data Analyst (Office Team) March 2015 – December 2016
Osram/Sylvania, Danvers, MA, United States
Data Entry: (lighthouse Placement) March 2014 – June 2014
United Healthcare, Hooksett, NH, United States
Customer Service (Enrollment & Billing) September 2013 – January 2014
Northern Business Machines, Burlington, MA, United States
Customer Service Representative/Receptionist June 2012 – May 2013
Parker Hannifin/Chomerics Division Woburn, MA, United States
Customer Service Representative (Office Team) June 2011 – February 2012
Fulfillment America, Billerica, MA August
Customer Service/Receptionist: 2007- May 2010
Education
Middlesex Community College, Lowell, MA, United States
Associate of Business Administration
University of Phoenix, Phoenix, AZ, United States December 2015 – Present
Bachelor of Science in business with associate of arts concentration in accounting fundamentals
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