Customer Service Sales
Resume:
MICHAEL F. RIGAT
Hamdan, Abu Dhabi UAE
addlb2@r.postjobfree.com
UAE Driving License no: 2366060
CAREER OBJECTIVE
A position with opportunities to utilize office skills, demonstrate resourcefulness, and assume responsibility.
WORK EXPERIENCES
November 2012 to May 2020
ASSISTANT MANAGER
AMERICAN EAGLE OUTFITTERS
MH ALSHAYA/DAREEN INTERNATIONAL LLC
Duties and Responsibilities:
Ensuring company policies are followed
Optimizing profits by controlling costs.
Training and developing new joiner in the team
Maintaining and overall management style that follows company best practices.
Providing leadership and direction to all employees
Ensuring product quality and availability.
Overseeing retail inventory.
Assisting customers whenever necessary.
Organizing employees schedule
Taking disciplinary action when necessary.
Ensuring consistent standard of customer service
Ensuring that health, safety and security rules are followed.
Maintaining merchandise and visual plan
Motivating employees and ensuring focus on achieving our goals.
Supporting store manager as needed.
July 2009 – Feb 2012
CAR PARK SUPERVISOR
Secure Parking LLC (Mall of the Emirates / Abu Dhabi Airport) Achievements and accomplishments:
Got promoted and have entrusted more responsibilities.
Consistent quota achiever
developed effective employees by providing proper training with my effective leadership
Duties and Responsibilities:
Managing and motivating the team by setting an example to increase the sales and ensure efficiency.
Maximizing company profit by preventing customer complaint, by securing all safety measures are met to prevent accidents and by maintaining company properties in well and sound condition at all time.
Participate in cash collection procedures and reports to be submitted to client Finance department
Providing excellent customer service at all times. Nov 2006 - May 2009
STORE IN CHARGE - RAOUL
Apparel LLC (Mall of the Emirates / Dubai Festival City) Achievements and accomplishments:
from fashion consultant I got promoted to Store in charge
Consistent quota achiever (exceeded store target from 10% - 30%)
Developed and proposed effectives activities such as effective promotions that led to sales increase.
Ability to persuade clients to buy our products more than what they have planned thru my exceptional up selling skills.
Duties and Responsibilities:
Responsible for the Gross Sales and bottom-line profit of the store.
To be always motivated, encouraged and possessed ownership mentality.
Responsible for daily store operation. Supervise and ensure store opening, cash management, inventory, product requisition and staffing.
Directly reporting to the area manager.
Developed, communicate and implement sales and marketing strategies to increase sales.
Responsible for strategic product merchandising to ensure high impact exposure.
To be aware, prepared and be competitive to all local competitor’s activities and tactics.
To provide positive working environment and to handle employees issues appropriately and in timely manner.
Execute and monitor loss prevention program such as proper and timely stocks inventory and daily cash management.
Ensure daily, weekly and monthly sales report are correct and must be submitted on time.
SEPT.2005 – OCT. 2006
CASHIER / FASHION CONSULTANT – TOMMY HILFIGER
Apparel LLC (Mall of the Emirates)
Achievements and accomplishments:
From fashion consultant I got promoted to Store in charge.
Consistent top seller. Exceeded individual sales target.
Persuaded many clients to buy more than what they have planned thru my exceptional up selling skills.
Duties and Responsibilities:
Responsible for individual sales target.
Ensure that customers will receive outstanding customer service at all times. Treat all clients as king and queen by promoting and providing luxury experience.
Assist in merchandising, replenishing, inventory and store maintenance.
Maintaining solid product knowledge to all store products.
Must be always aware and actively participates to all store promotions and activities.
Promote friendly environment to the managers and to all co employees Educational Attainment
1997-2001
Associate in Marine Transportation
Philippine Maritime Institute
TRAINING ATTENDED
Personal Survival Techniques
Fire Prevention and Fire Fighting
Elementary First Aid
Personal Safety and Social Responsibility
Philippine Nautical Training Institute, Manila, February 6-16,2002 SKILLS
Computer literate Good knowledge of rules, procedure,
Sales driven standard as per shop requirement
Customer service
oriented
Fluent in spoken and written English
Personal information
Nationality : Filipino
Sex : Male
Civil status : Married
Visa status : Residence visa/employment visa
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