Manager Service

RICARDO NOREÑA MADRIÑÁN

Cra ** # ** NTE ** Interior 2, Apt 401

Armenia, Quindio, Colombia

Phone: (+57) Cel 301-***-**** / 319-***-****

Email: *******@*****.***

PROFESSIONAL PROFILE

Hotel and Tourism Administrator with extensive experience in Project Management and Administration of Oil Services, Drilling and Mining Companies, experience in Hotel and Hotel Contract Management, General Services, Physical Resources Management, Buildings, Transportation, Live Suport, Contractor Administration and Financial Control, Work Programming and staff work, expert in Costs, Warehouse, Purchases, Banquets, Coordination and Assembly of Conventions, Events, Food Conservation, Industrial Safety, BPM, Services Administration, Tourism and Marketing .

ADMINISTRATIVE AND FINANCIAL STRENGTHS

• Responsible for an entire company before the Board of Directors

• Preparation of annual budgets of the General Management and the Presidency

• Review and approval of all the budgets of the different Management

• Develop and implement the whole concept of a new chain of restaurants managing to inaugurate 4 units, with an investment of US $ 250,000

• Reduction of the operating cost of the company by US $ 53,000 for the first year.

• Investment Planning.

• Programming of marketing systems through offers, advertising, and strategic partnerships with other companies, and direct contact with major national and international wholesalers and operators.

STRENGTHS IN FOOD AND DRINKS / CATERING

• General supervision in the process of preparing and serving Food in Restaurants and Catering.

• Menu Planning and control of Standard Recipes.

• Programming of special events, Conformation of Menus and work teams.

• Control of daily and accumulated costs of the department.

• Preparation of purchase orders for both suppliers and general store.

• Supervision of food preparation according to quality standards.

• Negotiation of Food and Beverage Events

• Coordination of food service

STRENGTHS IN THE STAFF AREA

• Recruitment.

• Preparation of work shifts

• Maintenan ce of a pleasant work environment

• Assignment and delegation of responsibilities

• Supervision and direct management of work groups of 110 people

• Salary level assignment.

• Affiliation with the Social Security system.

• Industrial Safety Training.

• Coordination of Air and Land Transport service

• Management of Accommodation, Food and Laundry Services.

• Maintenance of Order and Cleaning of Physical Facilities.

• Preventive and Corrective Maintenance of Equipment, supply of spare parts and suitable personnel for the development of tasks.

• Training in service to Food and Beverage staff.

EMPLOYMENT HISTORY

August 2014 Independent as Hotel Consultant in Chiling Ice Cream Parlor, O Brasileiro Restaurant and

To Date Santa Clara Restaurant, Parrilladas Restaurant, Teacher of the Western Gastronomy School EGOCAFE Pereira.

Advice on the total assembly of the Ya Supe Lupe restaurant, kitchenware purchase, kitchen design, menu design, menu design, standard recipes, menu costs, personnel recruitment, personnel training, installation of operating system, billing assembly, Management system of the entire restaurant and public relations.

Advice in Bogotá of the assembly of the restaurant Tasquearía Española, Search for premises, Assembly of Menu, Standard Recipe, Design of Menu, Design of Restaurant, Design of open kitchen, Hiring of personnel, training, assembly of the Administrative system.

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April 22, 2013 Food Services of Colombia S.A.S. Field Catering Contract Supervisor EPSA in the

July 20, 2014 Anchicaya Canyon, Cauca valley, Contract Manager, Personal Management, Billing, Costs, Purchasing, Work Planning, BPM, Financial Results.

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April 2012 to 2 Sep Crown Camp Service, Camp Supervisor, Lewis 268, Parker, Nabors and H & P, in Yopal, Aguazul, Acacias, Barrancabermeja, integral management of the Food and Beverage contract, Laundry, Camarería, Perimeter Cleaning and relations with the client, preparation of orders, payroll report, warehouse management, cost management, maximum and minimum, representation of the company before the client within the area of contract development.

October 1 - 2011 Military Golf Club, Head of Services on weekends, training at A & B staff, Supervision of March 25, 2012 the dining service on weekends.

May 16 -2011 CAFAM, Teacher dictating General and Hotel Costs, Dining Room Service and Kitchen February 9, 2012 Assembly

February 2/11 EAM, Teacher, School of Administration and Marketing of Quindío Chair of Enology and May 13/11 Tourist Planning.

January 28/10 SENA, Instructor Center for Industry and Tourism, Armenia Quindío, Teaching Training in December 13/10 Hospitality, and Table and Bar.

May / 07 Cafam, Education Center for work, Teacher in the areas of Management and Business December 2009 Generation, dictating the subjects of Business Plan, General and Hotel Costs, Table and Bar, Cocktail, Oenology and Kitchen of Montajes

November 5/07 Center for Education for work CAFAM, VIPS group trainer from Spain, Cafam agreement December 15/07 and SENA, selection and organizational development area

October 9/06 Vacational Center Tierra Caliente, CORBANCA, Vacation Center Manager, Head of the April 25/07 Center in all its administrative and operational aspects, I answer to the Board of Directors for the financial results of the Vacation Center, direct management of 22 Fixed Employees and of 18 Floating or temporary, Responsible for Budget for 1,400 million pesos per year, termination of the contract for intervention of the Government to the Corporation.

March 4/03 Cafam, Education Center for work, Teacher in the areas Management and Generation of October 2006 Business, dictating the subjects of Business Plan, General Costs, Table and Bar, Cocktail, Oenology and Kitchen of Montages

July 25-Nov 15/02 Big Company Services; Manager Production Center Mine and Clubs contract of Cerromatoso, Montelibano Córdoba. Standardization of the cost of A and B, presentation and support of reports, total and integral management of the contract with Cerromatoso SA.

April 2002 Westgate Resort, Investment Counselor, Miami Florida, USA. Contact investors, explain investment plans and programming recognition trips.

2001 Food and Beverage Supervisor, Hotel Ambassador, Hollywood, Fl, USA. Reception to guests, take orders for food service, assembly and banqueting, attention and service to the room, assembly and service of work meetings.

2000 General Manager Corporación Planeta Dorado, San José, Costa Rica. Partner company of the PIPASA corporation, owner of the restaurants AS, Golden Wings and Kokoro. Administration and Supervision of cash flow programs, investment programming, development of the concept of the company. This position is reported by the Operations, Maintenance, Human Resources, Purchasing, Systems, and Financial departments.

1999 - 2000 Manager of Marketing and Sales, Hotel Fantasía Flamingo, San José Costa Rica. Promotion of hotel at national and international level, development of the timeshare system, sale of international reservations through Internet. Strategic partnership with national and international travel agencies.

1998 - 1999 Manager Hotel Jungla Lodge, Tortuguero, Costa Rica. Administration and management of cash flow, cutting of tours, personnel management, scheduling of shifts, requisitions, handling of cash, payment to suppliers, scheduling of purchases, Public Relations, representing the hotel before the tourism corporation and the guilds.

1996 – 1998 Catering of Colombia; Manager of the Catering Contract of General Motors Colmotores, Bogotá. Administration of the Food and Beverage contract, responsible for personnel management, costs, customer billing, payment to suppliers, orders, payroll, inventories, month closings and balance sheets

1995 – 1996 Big Company Services Contract Administrator, Bogotá. Assembly of the Colombia pipeline contract with Tesint, contract management, personal contracting, cost control, financial results.

1989 – 1994 HARDYS.S.A Contracts and Food and Beverage Manager of Cerrejon Puerto Bolívar, FSU Coveñas, Texas Riohacha, Chuchupa high-seas natural gas plant in Riohacha.

Food and Beverages the Cerrejon Mine, Caño Limón Coveñas, and Cerromatoso.

1983 - 1989 Hotel Organization German Morales e Hijos, Head of costs and purchases of Cerro Matoso, Head of Purchases in Arauca and Project Manager Caño Limon Coveñas, Director of dining at Cerrejon Mina.

TEACHING

• School of Gastronomy of the Western EGOCAFÉ Pereira, dictating the Chairs of Composition of Menus, Service of Dining room and Costs of Foods and Beverages.

• International Polytechnic Chair of Catering Service Techniques and CAFAM, dictating General and Hotel Costs, Dining Service.

• EAM School of Administration and Marketing of Quindio, Armenia, Quindio, providing training in tourism planning, oenology and cocktails. 60 hours each.

• SENA, Instructor Center for Industry and Tourism, Quindio Armenia, providing hotel training and table and bar.

• CENTER OF EDUCATION FOR THE WORK CAFAM, Bogotá, from March 2 of 2004, Dictating the courses and modules of General Costs and Hotel, Service of Table and Bar, Oenology and Cocktail, Kitchen of Assemblies, Etiquette and Protocol. Duration of 40 Hours C / u.

• ESCUELA COLOMBIANA DE HOTELERIA Y TURISMO "ECOTET". General Administration, Introduction to Tourism, Table and Bar, and Hotel and Tourism Legislation, Room Management, Reception and Audit, Food and Beverage Costs 2007/2008.

• UNIVERSIDAD EXTERNADO DE COLOMBIA, Guest lecturer at the Hotel Services Seminar Applied to Clinics and Hospitals May 16 and 17, 2008.

• UNIVERSIDAD LIBRE DE COLOMBIA. Seminar Label and Business Protocol and staff, during 2 days for 4 years to the Engineering Careers.

• ISES SUPERIOR EDUCATION CORPORATION. Label and business protocol at the Diploma level. First semester of 2005.

• Restaurant Tony Romas Costa Rica: Training in El Salvador and then in Costa Rica to staff in all areas of the restaurant, Kitchen, Table Service, Bar, Cocktails, Cash, Costs, Reception. Duration 580 Hours

• American Cheese Caque: Miami Florida, Training in Service Excellence and Customer Service. Duration 80 hours.

• Big Company Services: Cerro Matoso, Training to Waiters of the Clubs Katuma and Jagua in table and Bar and Cocktail. Duration 40 hours.

• Events and Services Bellizia Gamero Ltda .: Advice and implementation of the system of Food and Beverage Costs and General and Hotel Costs. Duration 40 hours.

ACADEMIC TRAINING

• Hotel Manager of the Colombian School of Hospitality and Tourism "ECOTET", with specialization in Food and Beverages - 1.984.

• Diploma in Curriculum and Pedagogy, CEFET International Polytechnic Bogotá, 2011.

• SENA Course Carrying out Basic Processes for the Provision of Service 2010

• SENA Course prepare food according to the client's request. 2010

• Financial Administration Course - University of Los Andes, Bogotá 1992

• Course in Labor Law, Colombian and Costa Rican Legislation

• Industrial Safety Courses

• Management of the ISO 9000 System

• Experience in B.P.M and HACCP System

• Office systems, Word, Excel, Windows, Outlook, Powerpoint.

• Bachelor Gimnasio Los Alcázares Medellín, Colombia

• English, 80% comprehension in reading, 70% in writing and 90% in conversation

Cordially

RICARDO NOREÑA MADRIÑÁN

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