Customer Service Representative

SAFIYA BEMAT

addl6z@r.postjobfree.com 519-***-****

SUMMARY

A cross-functional individual with a strong blend of communication, interpersonal, and problem-solving skills acquired through various work and volunteer experiences.

Strong ability to work under pressure, individually or as part of a team, to find practical solutions to complex problems.

Excellent understanding and skills with a future focused mindset where I am pushing myself everyday in order to grow.

EDUCATION

SENECA COLLEGE

Toronto, ON

2020 – Present

AMERICAN SIGN LANGUAGE

Communicate with different classmates in order to interact, socialize, and associate with Deaf people.

Awards & Achievements

Student Mentorship in Life and Education Certificate

WORK EXPERIENCE

WELLWISE

Cambridge, ON

2014 – 2017

CUSTOMER SERVICE REPRESENTATIVE

Maintained a professional working relationship with a wide demographic, ranging from teenagers accompanying their elderly relatives to unaccompanied seniors, of various ethnic and economic backgrounds.

Assisted clients with finding the product most suitable for their needs, whether it was for incontinence, ostomy, mobility, first aid, or bathroom safety.

Eagerly undertook non-mandatory training for in-bracing and compression stocking fitting with SIGVARIS. Being certified in this domain allows me to better understand my client needs and thus, serve them better.

In addition to working directly with clients, I also had the opportunity to hone my administrative skills through various tasks, which included typing correspondence, operating the cash register, and stocking inventory.

ELECTIONS CANADA

Scarborough, ON

2019

INFORMATION OFFICER

Served electors by ensuring each had the proper documents needed to vote, checking eligibility and ID’s

Greeted electors upon their arrival and answered all questions they had

Set up all posters and signs around the building and made sure all paths to voting stations were wheelchair accessible

WATERLOO GROUNDWATER FESTIVAL

Waterloo, ON

2011

VOLUNTEER EXPERIENCE

ACTIVITIES ORGANIZER

An educational and interactive children’s water festival teaching student the importance of conserving and protecting our water

Led a team of 3 people in organizing and setting up 10 game stations for children.

Attending bi-weekly meetings with the festival organizers to provide status updates on our preparation, address any concerns, and advise organizers of our next steps.

Coordinated with my team to divide responsibilities, resolve obstacles, and accomplish goals.

LAKE AVENUE PUBLIC SCHOOL

Hamilton, ON

2008 - 2010

SATURDAY SCHOOL INSTRUCTOR

Attended extracurricular classes for elementary students and took the initiative to assist teachers as needed. For example, helping children to improve their mathematical and language skills.

Improved my communication skills by recognizing that not all students had the same vocabulary level, and adapting my form of communication accordingly to ensure all students would grasp the message I was trying to get across

Allocating an appropriate time frame for each student to achieve optimal results

SKILLS

Customer Service

Communication

Leadership

Teamwork

Time Management

Quick-learning

Adaptability

Organization

Interpersonal

Active Listening Punctual Microsoft Office

Hard Worker Commitment Scheduling

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