PROFILE:

Motivated and highly skilled driver with nearly 30 years’ experience, a clean driving record and a range of proven experience in the industry. Valid Class GM and Z Ontario Driver’s License, with Air Brake Endorsement Certificate.

First-class understanding of legislation, policies and procedures governing the industry and of routing and traffic in the GTA and surrounding areas. This includes dealing with road and weather conditions that are less than favourable.

Excellent communication skills to provide superior levels of customer service and meet and exceed expectations in a positive, courteous and respectful manner.

Demonstrated sound work ethic and am honest, trustworthy, respectful, and possess cultural awareness and sensitivity.

Superior time management, organization and coordination skills with sound spatial orientation and reaction time.

Highly developed analytical skills and sound judgment to deal with issues and problems.

JOB RELATED COMPETENCIES:

TECHNICAL KNOWLEDGE: DRIVING

operated all equipment in a safe and efficient manner according to all relevant legislation, policies and procedures and performed daily safety and maintenance checks

entered daily orders and coordinated them for delivery by selecting the most effective and accurate travel route

controlled and maintained inventory on truck to facilitate customer orders

received and processed work orders by selecting appropriate material to meet client needs and scheduled appointments, including driving to and from client sites

delivered Royal Mail to Canada Post and internal mail/parcels to other Bell sites using Company vehicle

ensured proper maintenance of equipment and identified need for service and repair

CUSTOMER SERVICE / COMMUNICATION

corresponded with customers in a professional manner, collected invoices for accounts payable and confirmed satisfactory delivery of products

met and exceeded customer deadlines for both incoming and outgoing shipments

handled customer inquiries and complaints (both in person and over the telephone) using effective communications skills

conducted quality assurance of products produced and communicated with clients regarding expected turnaround time in accordance with the Ontario Public Service Quality Service Standards

utilized effective investigation skills to apprehend shoplifters in a retained environment pursuant to the Criminal Code of Canada

appeared in court on behalf of the company as an expert witness and conducted myself in a professional and reliable manner

ADMINISTRATIVE

provided record keeping, data entry, filing and related administrative tasks - tracked completed work orders, maintained office records, and prepared invoices

ordered supplies in accordance with company policies and procedures and maintained accurate inventory

downloaded receivables for central processing, balancing, and submitting deposits for central processing

processed both inbound and outbound courier deliveries and coordinated and organized mail for delivery within the building, logged incoming mail as required

processed 300 incoming and 200 outgoing courier parcels daily using the “Scan Code” system

operated various copying and bindery/finishing equipment and delivered completed jobs to client

received work orders, selected paper stock, produced and packaged material for clients and arranged delivery

arranged teleconference/videoconferences using the CRB Conference Booking system and set up necessary audio-visual equipment, including maintenance of equipment

TEAM LEADERSHIP

provided effective leadership to approximately 15 employees by ensuring that team had clear direction to ensure client needs were met

prepared employee work schedules and approved time sheets

successfully launched the “Docu-pouch” system for other Bell Canada sites to improve total sales of high-quality copies, including colour copies

assisted with the development and implementation of the “Scan Code” system – a database system to input/track courier parcels

conducted briefings and tours to senior management and potential clients regarding on-site operations

prepared weekly activity summaries and reports for management using various office software

responsible for effective promotion of Xerox services to new units within the building

trained newly hired staff, ensured that they were fully informed of security procedures and processes and was responsible for opening and closing the department store

EMPLOYMENT HISTORY:

MILLER WASTE MANAGEMENT (June 2019 – April 2020)

Driver / Customer Service Rep - Waste Pick-up

CDMV / SOFLIEA (March 2017 – April 2019)

Driver (Independent Contractor)

ASL DISTRIBUTION SERVICES LIMITED (August 2014 – January 2017)

Driver (Independent Contractor)

NEPTUNE TECHNOLOGY GROUP (September 2010 – July 2014)

Driver / Coordinator

CANADIAN SPRINGS WATER (September 2005 – August 2010)

Driver / Delivery Person

BEFORE & AFTER INC. (September 2000 – August 2005)

Coordinator / Driver

IKON OFFICE SOLUTIONS (September 1999 – August 2000)

Customer Site Representative

ONTARIO MINISTRY OF LABOUR (April 1999 – July 1999)

Finance and Administration Branch

Copy Centre Operator (short term contract)

XEROX CANADA LTD. (December 1995 – June 1998)

XBS Account Associate (promoted internally)

Lead Document Service Representative

Document Services Representative

BELL CANADA (November 1987 – December 1995)

Comptroller Services – Clerk 6

Toll Investigation Reports – Clerk 7

EDUCATION:

Centennial College, Scarborough, Ontario – Business Administration

Syracuse University, New York, United States of America – Business Administration (Basketball Scholarship)

TRAINING:

Numerous workshops including: Dealing with difficult customers; Customers First; Motivational Course; Team Leadership Course; Quality Service Standards

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