Front Office Customer Service

Friendly and primo Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills . Unsurpassed mathematical skills and ability to handle all front office operation. Excellent customer service and decision- making abilities. Work for Tropicana Casino for 15 years. Resolved service-related problems in a timely manner and entered customer data using AS400 software and update information whenever patrons change rooms. Welcomed each new arrival pleasantly and confirmed reservation. Offered assistance and answered questions to build rapport and retention. Report problems to appropriate personnel for immediate remediation. Confirmed relevant guest information and payment methods to prevent fraud. Graduated with a High School Diploma and Associate Degree in Accounting and Business Administration. Skills: Cash Handling, Computer skills, Advanced clerical knowledge, Multi-line phone proficiency Customer service for more than 20 years and Spanish/ English language .