RACHIT MATHUR

**/* ***** ******* ****, Near Kalkaji Police Station New Delhi 110019

Contact: 91-987*******; Email: addl0f@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Seeking a job in the field of Customer operations/ E- commerce process with reputed corporate

ACADEMICS

B.A. (VOC). (MATERIAL MANAGEMENT); 2012 College of Vocational Studies (Delhi University)

HIGHER SECONDARY CERTIFICATE; 2009; The Indian School (CBSE)

SENIOR SECONDARY CERTIFICATE; 2007; Fr. Agnel School

SUBJECT KNOWLEDGE

Familiar with Calling and Chatting operations

Hands on experience on chatting software

Experience on working with multinational E- Commerce client process

Documentation and Record Keeping

Troubleshooting

Experience on technical Support

CORE COMPETENCIES

Self Motivated

Willing to learn and transfer knowledge

Enthusiastic and Optimistic

Zeal to achieve and Energetic

Ability to communicate and deliver

Target oriented

Team work

Ability to handle work pressure

IT PROFICIENCY

Application Software : MS Office 365

Operating System : Windows

ACHIEVEMENTS & ACCOLADES

Rewarded for meritorious School time performance and conduct

Distinctions in 2 subjects in Class 12th CBSE Exams

PROFESSIONAL EXPERIENCE

GENPACT (PROCESS ASSOCIATE) JUL 16 - MAR 19

SAMSUNG

CONCENTRIX (CUSTOMER SERVICE ) MAY 15 - JUN 16

AMAZON

Provided product information to the customers

Served unsatisfied customers with a resolution

Handled return and refund related issues

Language Proficiency: Well versed on Hindi & English (Written & Verbal)

Reference: Available on Request

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