PETER P. TING II

Email:

addkyf@r.postjobfree.com

Contact Number:

+97156 - 1279268

EDUCATION:

Bachelor of Science in Computer Science

Cebu Institute of Technology

Cebu City, Philippines

PERSONAL PROFILE:

Date of Birth:30thSeptember 1975

Birth Place: Cebu City

Nationality: Filipino

Religion: Christian

Marital Status: Married

Language: English and Filipino

PERFORMANCE HIGHLIGHTS

• More than 10 solid years of experience in

Hospitality Industry.

• Highly skilled in planning, coordinating and

directing all daily activities pertinent to

custodial functions

• Strong leadership acumen; hires, trains,

supervises, coaches and counsels

housekeeping workers and team members

• Hands on experience in managing daily

systems use and management, cost control

and overall productivity

• Monitors employee performances and

works towards further development

• Profound ability to anticipate guests’

needs and respond appropriately

• Working knowledge of rooms

management system

PROFESSIONAL EXPERIENCE:

Hilton Garden Inn, Ras Al Khaimah

Housekeeping Manager

1st May 2019 – 17th November 2019

Housekeeping Senior Supervisor (Department In-charge) 5th January 2019 – 30 April 2019

The Westin Abu Dhabi Golf Resort & Spa

( Marriott Group of Hotels, Five Star hotel, Pre-Opening team) Abu Dhabi, UAE

HOUSEKEEPING MANAGER

1st October 2017 – 5th November 2018

ASST. HOUSEKEEPING MANAGER

1st March 2016 – 30th September 2017

HOUSEKEEPING SUPERVISOR

1st October 2011 - 28th February 2016

Qasr Al Sarab Desert Resort and Spa by Anantara

ROOM ATTENDANT

Abu Dhabi, UAE

11st October 2009 – 29th September 2011

Crown Regency Hotel and Towers

ROOM ATTENDANT

Cebu City, Philippines

February 2008 - May 2009

HOUSEKEEPING MANAGER DUTES & RESPONSIBILITIES

Managing Housekeeping Operations and Budgets

Responsible for the daily shift operations of Housekeeping and Laundry.

Instigates working rules and practices to meet the hotel and housekeeping standards.

Makes periodic inspections of all areas to check on Housekeeping standards, and issues necessary orders to correct shortcomings

Schedule routine inspections of all housekeeping areas including occupied and non-occupied rooms.

Responsible for the inventory of guestroom and cleaning supplies, ordering the replacement when necessary

Prepares Housekeeping (FF&E) and Operating Equipment budget in consultation with Management.

Monitor, and control inventories for operating equipment, linen and uniforms; to ensure par stocks are maintained and costs are controlled.

Makes recommendation to Management for modernization of equipment, methods or supplies.

SKILLS AND SPECIFICATIONS:

Excellent communication and

interpersonal skills

Be self-motivated, confident,

energetic, and creative

Ability to function in a cultural

working environment at all levels

Highly organized with close

attention to details

A team player who consistently

display a positive and professional

work ethics

Ability to operate under solid

pressure and meet tight deadlines.

Excellent MS Word, MS Excel,

PowerPoint and Outlook skills.

Knowledge in Opera System, ADACO

System, BirchStreet, Oasys, Edocs,

ONQ Housekeeping Management

System and Docuware.

REFERENCE:

References available upon request.

Inform other operating departments regarding Housekeeping matters, which concern them, notably Front Office to ensure accurate room status is communicated to the Front Desk in a timely and efficient manner, in addition to communicating with Engineering to report any equipment failures/problems

Conduct daily morning rounds and inspections together with the General Manager, Director of Operations and Director of Engineering for guestrooms and public areas

Inspect guest rooms and all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced/refurbished as required.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Conduct regular communication meetings ensuring that appropriate information materials on the departments and hotel are shared.

Verifies all Associates have proper supplies, equipment and uniforms.

Cooperates with Human Resources department in establishing training programs, methods and procedures for the development of my Associates.

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary

Participates in an on-going employee recognition program

Ensure Housekeeping Associates are familiar with in house facilities for the purpose of assisting guests

Provide creative set-up of guest amenities/supplies, flower arrangement to develop and enhance the image and reputation of the hotel.

Ensure the proper handling of lost and found to Security.

“Manager’s on Duty” twice a month

Ensuring Exceptional Customer Service

Provide excellent guest service

Sets a positive example for guest relations.

Understands the brand's service culture.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Empowers Associates to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Responds to and handles guest problems and complaints.

Strives to improve service performance.

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