Caroline Hannou

PERSONAL INFORMATION

Visa Status Tourist Visa (UAE)

Mobile +961-**-***-***

Email addkws@r.postjobfree.com

PROFESSIONAL EXPERIENCE

**** – Present Compensation & Benefits Specialist – Solarco Group Lebanon

• Administering the organization’s benefits programs (retirement plans, tuition programs, etc.)

• Assisting in on-boarding and off-boarding processes

• Assisting in internal and external HR related matters

• Conducting yearly audit checks on employee files and providing relevant reports to management

• Supporting employees on various HR-related topics (leaves and compensations, etc.)

• Renewing legal documents, permits and residencies for all foreign workers

• Issuing official HR documents (Salary Certificates, Memos, etc.)

• Handling employee travel expenses

• Assisting in monthly payroll processes

• Handling the broker relationships for all employee-government related matters

• Managing all insurance policies and claim processes 2016 – 2017

Floor Manager – Admic Group Lebanon

• Managed a team of 10 to increase sales and reach set targets

• Dealt with customer queries and complaints

• Managed stock levels by taking key decisions about stock control

• Provided updates to staff on business performance, new initiatives and other relevant issues

• Regularly monitored the sales floor by identifying or resolving urgent issues 2013 – 2016 Assistant Store Manager – Alshaya Group Lebanon

• Managed and motivated a team of 5 to increase sales and ensure efficiency

• Analyzed sales figures and forecasted future sales

• Recommended training and development plans for staff

• Ensured the standards of quality, customer service and safety management

• Responded to customer complaints and comments

• Handled the visual merchandising of the store

EDUCATION

2013 – 2017 Bachelor of Business Administration in Accounting Lebanese International University

• GPA 3.00/4.00

CERTIFICATIONS

2019 Human Resources Management

BCA International

2019 Payroll Taxes and Social Security

Co-Opain NGO

LANGUAGES & SKILLS

Languages English – Fluent

Arabic – Fluent

Armenian – Fluent

IT Skills Microsoft Office

FOX – Accounting Software

BIOCA – Attendance Management System

PIMS – Payroll Software

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