Service Representative Manager

Location:

Posted:

June 03, 2020

Elizabeth I. Bookout

*********.*******@*****.***

Professional Skills

Strong communication, leadership skills and excellent problems solving skills. Thrives on challenge, change and competition in the global workplace.

Education

Maryvale High School, Phoenix, AZ 1984-1988

Skills & Abilities

Six Sigma Green Belt Certified

Inspection Certified

Forklift Certified

SAP

Experience

Discover Financial

Customer Service Representative and Account Manager (Collections) September 2016 to Present

Miner/ Cell Miner-Left messages on answering messages for card members. Transfer card members to Account Managers.

Pre Delinquency- Help card members by setting up payments, direct pay and programs to help keep them from falling behind on payments.

30 Day- Speak with card members to set up payments, direct pay and programs with them to bring their accounts up to date.

Material Planner I - Honeywell - January 2014-September 2015

I planned the schedule each week to meet the delivery dates of when the customer needs their product.

Lead monthly Sales Inventory & Operations Planning (SIOP).

Lead Tier 1,2 and 3 meetings.

Released orders to the shop.

Machinist III/ Coordinator Production IV - Honeywell - August 2008-January 2014

Would fill sales orders, AOG’s (aircraft on ground) orders.

Would buy in hardware, perform cycle counts and release orders to the shop.

Performed inspection duties and entered in all S/N’s and Lot #’s as required in SAP.

Also solved any issues that came up in SAP.

Was the Material Review Board Coordinator for the building. I worked on RTV’s (Return to vendor), reworks and repair routings.

MACHINE ASSEMBLER III - HONEYWELL - AUGUST 1997- AUGUST 2008

Would do assembly and disassembly work.

Performed riveting, balance, stamping and inspection.

Ran a manual grinder working on T-55, AGT and blade sets.

MASKER HONEYWELL- OCTOBER- 1990-AUGUST 1997

Performed masking, unmasking and hand finish.

Did Non-Metallic Wrap and Kevlar.