Shaneeb Khalid

Doha – Qatar

Phone: +*** – ******33

E-mail: addkuq@r.postjobfree.com

An enthusiastic and knowledgeable young professional who is able to provide frontline support as a part of any IT Technical Service Operation with 15 years of experience. A logical thinker who handles 1st and 2nd line support calls, analyze and investigate problem, implement fixes, escalate support calls to 2nd/3rd level and work closely with the service desk team. Well-earned reputation for quickly mastering new technology, assuming project ownership through successful completion and providing superior service. Currently looking for suitable position with a forward thinking company.

DIPLOMA IN COMPUTER HARDWARE AND ELECTRONICS

DIPLOMA IN COMPUTER APPLICATIONS.

M C S A (Microsoft Certified Solutions Associate).

M C S E (Microsoft Certified Systems Engineer)

M C P (Microsoft Certified Professional)

Pre-Degree. University of Calicut, Kerala, India. (Course completed)

IT PROFILE

In depth knowledge of PC hardware setup, Configuration

Backup and Restoration from Different Servers.

IP Camera installation and Configuration

Software Installation on various Applications.

Assembling, Maintenance & Troubleshooting of Desktop PC’s.

System analysis and design.

Networking communication system.

Major knowledge in enterprise needs and its applications.

IT-Support-(Oct,2019 to Dec,2019)-Qatar Star League(QSL)-Doha-Qatar

User support of all end users (PCs Issues, Laptops issues, Printer Issues, Network Issues, etc…)

Sr. IT Technical Officer – (Nov, 2007 to July, 2019) – The Group Securities’ (Doha

– Qatar)

Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation. Installed, configured and updated server-based applications for Server 2003 and server 2008, 2012. Comfortable employing server utilities like Computer management, group policy editor, regedit, Domain Name Services etc.

HP 3PAR Console monitoring (everyday checking manually and console throw)

Monitoring UNIX Servers, Monitoring software--HP Open View (HPOV), Monitoring network connectivity (network monitoring software- (Cyber Gauge).

All Servers monitoring through Spotlight Software.

All servers monitoring through OpManager software

Antivirus Server Checking and Updating

Cisco IP Phone Administration (Cisco Unified CM Administration, Adding new phones and fax. configuring international phone, mobile phone and local phone access, etc...

Provide first level support for PC users, laptops and servers support, install new PC hardware, install fingerprint machines, operate centrally located help desk, start of day processing, and work on shift basis.

Backup Tapes replacing from tape library and Monitoring.

Backup Restoring from all tapes (LTO4, LTO5)

Managing Camera Server. (IP Camera installing and configuring-AXIS Camera)

Voice Servers (Verint Witness) monitoring and trouble shooting.

Calls Monitoring and Retrieving from Voice Server (Witness).

Arranging projector, screen and sound system.

Ensure all systems are ready for the users to start the work

Timely update the IT Manager regarding any impending problems related to software or hardware issues.

May Assist in Domain Administration.

Work closely with the Department's staff.

Oracle Installation. Matrix Installation. Lotus Notes Installation.

Responsible for management, monitoring, the customer's data and network infrastructure. Assist with pro-active monthly trend analysis reports of customer accounts. The reports include Handled Ghost imaging, hardware and software inventory, and backup/recovery.

To Provide installation support including, Hardware & software pre-configuration support, Hardware

& software testing, Equipment racking and onsite hardware & software installation.

Coordinate with vendor regarding repair and maintenance (preventive and corrective measures) of our hardware system and application software.

Participate in the various meetings concerning IT developments and other related issues

Answer employees, and client’s inquiries regarding computer software or hardware operation to resolve problems.

Install antivirus software in the PCs and perform periodic scan to ensure that system is free from all sorts of vulnerabilities like viruses, Trojans keyloggers. Spywares and adwares and to support other key issues as the business dictated.

Diagnosing and troubleshooting of PCs, Notebook, Scanners, Printers, etc.

Monthly updating EVENTLOG and OPMANGER Servers

Daily physically checking in Data Center for any alert (Server HDD, Power Supply, etc...)

Monthly follow-up with AMC Vendors (AC, UPS, FM200)

Share market price screen system handling (Indoor and outdoor)

Online working with Symantec, Wavetech and another vendor

Working with our software department for trading software’s

Remotely supporting with our five branches

Visa Credit card (Embosser printer) Installing and configuring (Supporting technical issues) IT Technical Support (Mar, 2004 to Nov, 2007) – Time Computers (Doha – Qatar)

Installing and configuring accounting applications and standard windows application.

Diagnosing and troubleshooting different hardware, software and network related issues.

Attending calls from users and processing system requests.

Maintaining inventory system.

Checking the warranty time of the items and provide the proper service if the item covers the warranty period.

Prepare the documents for claiming the warranty of the items from the manufacturer.

Training of service personnel on latest technologies and systems.

Service of Computer Hardware and Software.

Assembling, Maintenance & Troubleshooting of Desktop PC’s.

To Provide installation support including, Hardware & software pre-configuration support, Hardware

& software testing, Equipment racking and onsite hardware & software installation. IT Hardware Technician (Oct, 2003 to Nov, 2004) – Infoban Computers (Doha – Qatar)

Assembling new computers

Trouble shooting desktop computers and laptops

Helping Technical support team.

Service of Computer Hardware and Software.

Purchasing computer accessories and related computer items Date of birth: 18-11-1977

Passport No: M6168808

Nationality: Indian

Present Address : Shaneeb

Post Box No: 13844

Doha-Qatar

Languages Known: English, Hindi, Malayalam & Arabic Basic Sex: Male

Marital status: Married

Driving License: Qatar, International License

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