Application Letter and Resume of Ntombizodwa Tonono

***** ***** ******

Govan Mbeki Location

Port Elizabeth

Eastern Cape

6001

Application Letter

The resume alludes to my past 5 years’ experience as an effective Administrator/Frontline Receptionist/Personal Assistant or Secretary where I have been responsible for a wide range of duties including general office admin secretarial duties, public relations, business and client communications. My co-workers and managers will attest to my efficiency, quality customer services and strong organizational skills. In short I get a lot done in a qualitative and fast manner, ensuring the overall operations of the office run as smoothly as successfully as possible.

Taking charge of your working space and maintaining your efficiency and accuracy is a task that seems overwhelming to many but because of my strong organizational skills. I never fall behind and some of my colleagues in my office always say I make it look easy and it is a good feeling to know that everyone appreciates how I keep the office functioning effectively.

I reside in Port Elizabeth but I am willing to travel or even relocate to anywhere as I am not area bound and have accommodation in most of the Eastern Cape area. I am currently working at Sanlam at the moment and I am available as soon as you want me.

I have excellent interpersonal and communications skills and a pleasant manner. My track record demonstrates my ability to meet strict deadlines without compromising on quality and my positive and enthusiastic manner.

I would like to extend my experience and skills and believe that I would be an ideal fit for your company.

Thank you for your time and consideration. I look forward to hearing from you.

Yours sincerely

Ntombizodwa Tonono

CURRICULUM VITAE OF

NTOMBIZODWA TONONO

CELL: 073-***-****/073-***-****

EMAIL: addksa@r.postjobfree.com

PROFILE SUMMARY

I consider myself to be self-motivated, driven by passion to better in various ways. I have good interpersonal skills, a good team player and leader. People adapt to change differently; to me personally change is good it allows for more flexibility and adaptability to new experiences. I can multi-task with great efficiency and ability. I will be an asset to any business, to acquire knowledge and bring value to information and productivity. A room for improvement is a characteristic that I have.

PERSONAL DETAILS

Full Name : Ntombizodwa Tonono

Known As : Zodwa

Nationality : South African

Identity Number : 900-***-**** 088

Gender : Female

Home language : IsiXhosa

Proficiency in other languages : English

Residential Address : 17668 Baart Street

: Govan Mbeki Location

: Port Elizabeth

: 6001

Availability : Immediately

License : Learners License

EDUCATION AND QUALIFICATIONS

Institution : Tyhilulwazi Senior Secondary School

Qualification Obtained : National Certificate (Matric)

Year : 2010

Institution : Dower (Port Elizabeth College)

Qualification Obtained : National N6 Certificate (Business Management)

Year : 2013

EMPLOYMENT HISTORY

1. Company : World Class Financial Assurances

Place : Port Elizabeth

Position : PA/Admin Assistant/Receptionist & Sales Lady

Period : September 2012-September 2013

Reason for leaving : Company was not stable

Duties

Responsible for all admin duties, broker appointments, client queries.

Presentations, switchboard, files.

New Business submissions. Quotations.

2. Company : Edge Financial Group

Place : Port Elizabeth

Position : Admin Assistant/Trainee Compliance Officer

Period : September 2013-September 2014

Reason for leaving : Growth, Needed Challenge

Duties

Quotations, Submissions and follow up on new business

Setting up and confirming appointments for all consultants

Requesting FICA documents to clients and Consultants

Complete applications, double checking if all the needed info is correct and load all the forms to the relevant system and keep the system up to date.

Send confirmation letters to clients once application has been finalized.

Follow up on death claims

Assist with the new business book

Archive client files

Greet clients and offer them tea

Do stationery and Grocery orders

Boardroom bookings for the relevant person who may need to use it.

3. Company : BEEBIZ Compliance

Place : Port Elizabeth

Position : Junior Quality Control Administrator

Period : September 2014-December 2014

Reason for leaving : End of Contract

Duties

Responsible for all new/renewals of the EME registration Quality Controls.

EME daily reporting.

Prepare customer surveys for all EME’s, QSE’s and Generics.

Meeting and Greeting clients.

Responsible for switchboard

Facsimile Message Receiving

Responsible for client courier and tracking

Stock Orders, Receiving and Monthly stock take

Scanning of EME, QSE and Generic documents, files and certificates.

Checking if all documents are completed and originals are submitted before submissions.

4. Company : Sanlam

Place : Port Elizabeth

Position : Personal Assistant

Period : 08 January 2015-Current

Duties

BlueStar contract activation/cancellations.

Overall administrative support to the Manager/B* Consultant when he needs help with typing & drafting of documents & reports.

Responsible for mail administration, includes all incoming and outgoing mails.

Diary Management.

Managing travel arrangements.

Organizing and do preparations of meetings & functions etc.

Maintaining filling system ensuring that recorded information is always accurate and up to date.

Maintenance of work systems keeping all records updated on the systems.

Responsible for appointments, B* terminations and B* changeovers of advisers within the business preparing all the forms, make sure they are completed & signed and then load on the systems.

Responsible for coordination of Website creations, changes & updates.

Serving as client liaison- liaising with other businesses, advisers and staff to ensure satisfaction.

Handling day-to-day queries.

Arranging training for advisers and back staff.

Preparing PowerPoint presentations.

Daily/Weekly/Monthly Reports & Updates.

Responsible for B* name researches on CIPC.

Provide support to B* Principals with queries.

Also Assisting Regional Quality & Risk Consultant with Compliance:

Duties

Monthly & Weekly Reports & Updates

Follow up

Travel arrangements

Handling day to day queries

Also Assisting BlueStar Entity Business Manager with BlueStar work:

Duties

Travel arrangements.

Diary Management.

BlueStar contract activation/cancellations.

Adviser contracts, contract terminations, contract changes.

Promoted as a Management Support Assistant as from the 01/05/2017:

Duties:

Provide support to BlueStar Principals with queries and administrative matters.

BlueStar (MO or BlueStar Plus) contract activation or cancellation when required, after consultation with all relevant parties.

Provide administrative support to Entity Business Managers with the management of their outsourced portfolio.

Facilitate the recruitment and registration processes within the managed outsourced environment,

Co-ordinate and arrange for office infrastructure (e.g. offices, telephones, networks, accounts)

Management Meetings

Assist with the managing of the Business Plan per BlueStar Business.

Budget Management

Assist with training interventions for BlueStar back office staff and Principals,

Daily Communication on: Daily Figures, Big Cases,

Develop relevant Head Office networks to facilitate access to key role-players with the view on problem solving issues.

Co-ordinate project initiatives at business level.

Workflow Management

Branding Control & Management

Administration of meetings

Co-ordination of B*Events

Completed Courses:

PA Course – Managing Upwards

REFERENCES

1. Contact Person : Babalwa Solomon

Company : World Class Financial Assurances

Position : Manager

Contact Number : 083-***-**** or 083-***-****

2. Contact Person : Sibongile Daniels

Company : Edge Financial Group

Position : Senior Administrative Clerk

Contact : 072-***-****

3. Contact Person : Nobelusi Ntozini

Company : BEEBIZ Compliance

Position : Senior Assessor

Contact : 078-***-****

4. Contact Person : Pamela Ketiso

Company : Sanlam

Position : Manager

Contact : 083-***-****

STATEMENT

I solemnly declare that the information rendered above is correct in every respect.

N.TONONO

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