CURRICULUM VITAE:
Thomas Chakale Monamodi
Postal /Residential Address: 126 Kopanong Section, Tembisa, 1632
Email: addks7@r.postjobfree.com
Contact : 071-***-****/ 072-***-****/072-***-****
Surname : Monamodi
Name (s) : Thomas Chakale
Id Number : 750**********
Date of Birth : 05 September 1975
Gender : Male
Marital Status : Single
Nationality : South African
State of Health : Good
Tax Number : 151*******
Language Proficiencies : English, Afrikaans, Zulu, Tsonga and Setswana
PROFILE
An enthusiastic and professional Technical person, who enjoys being part of, as well as leading, a successful and productive team. Quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. Able to work well on own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, possesses a strong ability to perform effectively.
OBJECTIVE
Currently looking for a new and challenging position, one that will make best use of existing skills and experience while enabling further personal and professional development
EDUCATIONAL QUALIFICATIONS
Last School Attended : Tswaing High School
: Highest Standard Passed Matric (1994)
Subject Passed : Mathematics, Physical Science,
: Geography, Biology, English
: Afrikaans and Tswana
: All in (Higher Grade)
POST MATRIC QUALIFICATIONS
Institution : University of Johannesburg
Qualification : ND- Electrical Engineering (Light Current)
Subjects Passed : Engineering Mathematics
: Computer Skills
: Digital Systems
: Electrical Engineering
: Electronics
Institution : Iscor Training Centre
Course : Introduction to Electrical Engineering
Subjects Passed : Electronic Projects
: Electronics
: Fitting
: Welding
: Motors
: Oscilloscope
: Electrical Measuring Instruments and Soldering
SUBJECTS AND COURSES COMPLETED THROUGH TELKOM CENTRE FOR LEARNING
Exam 220-302: A+ 2003 Operating Systems (OS) Technologies
Operating System Technologies: Concepts and Installation (126771)
Operating System Technologies: Configuration (126984)
Operating System Technologies and the Networking Environment (126983)
Operating System Technologies: Management and Troubleshooting (126791)
Exam 220-301: A+ 2003 Core Hardware
Identifying, Adding, and Removing System Components (123900)
System Resources and Installing and Configuring IDE and SCSI Devices (123909)
Installing, Configuring, and Optimizing Computers (123910)
Diagnosing and Troubleshooting (123903)
Memory, Motherboards, and Processors (123905)
Printers, Maintenance, and Safety Issues (123904)
Basic Networking (123906)
CompTIA: Network+ CERTIFICATION (N_Plus)
Introduction to Internetworking (64162_1)
OSI Lower Layers (64163)
OSI Layer 3 (64164_1)
OSI Upper Layers (64165)
Operating Systems and TCP/IP (65777_1)
Remote Access and Network Security (65847_1)
Fault Tolerance and Troubleshooting (65860_1)
Exam SY0-101: Security+ Certification
General Security Concepts (84869)
Communications Security (84870)
Infrastructure Security (84871)
Encryption Technologies (65873)
Operational and Organizational Security (84873
Exam SK0-002: CompTIA Server+ 2005 (SK0-002)
Servers and their Components (222045)
IDE, SCSI, and Server Storage (223341)
Installation and Configuration (222046)
Upgrading (222047)
Disaster Recovery and Server Backups (222048)
Maintenance and Environment (222049)
Troubleshooting Servers (222050)7
Information Technology Core Concepts: Computer Literacy Program (ITCoreConc02)
Basic IT Concepts I (ECDL01E_5)
Basic IT Concepts II (ECDL02E_5)
Microsoft Windows 2000 Professional: Getting Started (MW212SE_5)
Microsoft Internet Explorer 5.0: Getting Started (IE5001E_5)
Microsoft Internet Explorer 5.0: Up and Running (IE5002E_5)
Microsoft Office 2000: Beginning Word (MSOF21E_5)
Microsoft Office 2000: Beginning Excel (MSOF25E_5)
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System (70-272)
Resolving Issues with the Operating System and Office Applications (214710)
Resolving Issues with Outlook and Outlook Express (214818)
Resolving Issues with Hardware and Network Connectivity (214830)
Resolving Issues with Internet Explorer, Application Security, and Security Incidents (214839)
MS Technical: Microsoft Windows XP Professional: Installation and Configuration (MS_T30)
Installing Windows XP Professional (113628)
Managing Files, Folders, and Devices in Microsoft Windows XP (113687)
System Reliability and the Desktop in Windows XP Professional (113713)
Networking Protocols and Services in Microsoft Windows XP (113736)
Backup and Security Settings in Microsoft Windows XP (113758)
Exam 70-284: Implementing and Managing Microsoft Exchange Server
2003 (70-284)
Exchange Server 2003: Installation (131361)
Exchange Server 2003: Upgrades and Migration (131363)
Exchange Server 2003: Configuration for Exchange and Foreign Messaging Systems (131364)
Exchange Server 2003: Recipients, User Objects, Groups, and Address Lists (131365)
Exchange Server 2003: Core Component Management (131366)
Exchange Server 2003: Computer Management (131367)
Exchange Server 2003: Security Implementation (131368)
Exchange Server 2003: Configuration for Management (131719)
Windows Server 2003 Administration and Services Support (119162)
EMPLOYMENT HISTORY
Employer : Telkom
Department : Technical Call Centre (Technical)
Personnel Number : 4086979
Position : Technical Officer
Duties : Receiving and logging/faults from customers
Run Test Procedure to check fault on the line
Provide Feedback to the customer
Log and or clear Fault up-front
Update System with Test Results
Forward Query to the relevant section
: Doing a follow ups telephonically or electronically
Promoting and selling products
Duration : 6 years (From15/03/1998 To 30/09/2004)
EMPLOYMENT HISTORY
Employer : Telkom
Department : Call Centre (ISP)
Personnel Number : 07005646
Position
: Internet Help Desk Support
Responsibilities
Activation of internet accounts for Analogue, Isdn, Adsl, Prepaid, Vsats and WIMAX accounts
Doing confirmation before/ after activations
Doing support with the internet setup instructions
Creation of email addresses and mailboxes
Registration of domains and websites
Activation of web spaces
Selling and promoting Internet products
Registration of mail boxes, mailing list and mail
Drop boxes and updating of domains and websites
Providing with over- shoulder training to new
Employees/colleagues
Duration from 23 February 2005 to 7 July 2007
Reason for Leaving Got a permanent job
EMPLOYMENT HISTORY
Employer Telkom
Department Network Core Operations
Salary reference number 4503293
Position Project designer (VSAT)
Responsibilities Accepting new orders on Unibase (SSE, and SSO)
Creating IP addresses
Creating line maps
Creating stac codes (MDF’S)
Tasking to equipment and control for installation.
Duration from July 2007 –Jan 2008
Employer Telkom SA
Department Network Core Operations
Salary ref 4503293
Position Vsat Project Controller
Responsibilities Accepting orders after design is fully completed.
Tasking to NNOC and DPO for installation
Setting up the date for installation.
Tasking to Technicians using (Advantex)
Upgrading of volume caps and speeds of (SSE’s and SSO’s).
Doing follow-ups until the whole project is completed.
Attending to escalations via email.
Completing the system after the installation is done.
Making sure that all the systems are updated for billing purposes.
Duration from Jan 2008 – February 2009
Employer Telkom SA
Department Network Core Operations
Salary ref 4503293
Position Project Co-ordinator (2Megaline)
Responsibilities:
Responsible for co-ordinating Vodacom, MTN, CELL-C, ADSL, Switching, Martis, 8ta, Metro clears, VSATS, WCDMA, Infrastructure DP’S, ATM’S, IPNET and WIMAX Projects.
Dispatch jobs to technicians and arrange all activation procedures, which include interacting with various departments such as LTAC, Configurations, transmission stations and NIP to provide efficient service to the client.
Updating databases like Websat, Unibase, Webforce and Unisat in accordance with the status of the project
Escalate serials and urgent jobs that are in jeopardy to relevant parties telephonically or electronically and give feedback to Service Management and the clients.
Liaise with customers for the cutover dates as well as ascertain the type of equipment/PABX system that they use on their side.
Duration February 2009 – December 2011
Employer Telkom SA
Department Telkom internet
Salary Ref 4503293
Position Service Rep
Duration from Jan 2012 August 2013
Responsibilities
Receiving queries from customer for the incorrectly billed accounts (Internet)
Credit and Debit the incorrectly billed accounts
Providing credit approval form to credit management
Assisting customers to change the internet product on the system if the wrong account is activated
Assisting customers to check their usage of internet on IP activator if the customer is suspecting fraud of on his/her connection.
Providing feedback to customers in the form of emails or Telephone calls
Advising the customer of the new internet products
Attending to escalations on emails and provide feedback
Compile monthly report
Compile refund files for audit purposes
Train new staff
Retaining clients by proving new internet products
Compile accounting reports to clients/customers
Complying on business code of ethics on a monthly basis
Employer Telkom SA
Department Telkom internet (ISP)
Salary Ref 4503293
Position Operational Specialist
Duration from August 2013 until December 2015
Reason for Leaving Retrenchment
Responsibilities
Responsible for registration of Domains and hosting of Websites
Moving of Domains to and from
Assisting customers and providing Technical assistance in setting up emails/mailboxes
Assisting customers pointing their mx records and A records to their desired IP Addresses
Updating DNS records on customer request
Troubleshooting of websites (i.e index file, html) uploaded in the correct folder
Providing of BRM invoices to customers for their Domains
Troubleshooting PC/Notebook problems
ADSL Router configuration and setting up the internet
Configuration of Wi-Fi and Cable Networks
Remote support at various clients
Configuration of new email accounts
Resetting ADSL ports on Xact if the customer is experiencing slow response or is unable to connect
Logging ADSL faults on Unibase if fault found
Checking connection usage on IP activator
Employer : Self Employed (From 2004 to date)
Position : IT Technician
Duties and Responsibilities include:
Remote and onsite user support at various clients
Setup of New users on a domain network
Setting up of new User Hardware and installation of software
Troubleshooting PC/ Notebook problems
Configuration of new e-mail accounts and setup on users machines
Active Directory maintenance, ie. User password reset etc.
Collection and Delivery of certain stock items form suppliers
Lliasing with other support staff and 3rd party providers for problem solving
Backup maintenance
ADSL Router configuration
Configuring of Wi-Fi and cable networks/switches
COMPETENCIES
Able to prioritize workloads to meet deadlines.
Excellent faultfinding and diagnosis skills.
Keeping up to date with the latest developments in technology and regulations.
Able to explain technical issues to non-technical customers and colleagues.
SYSTEMS USED (TELKOM)
Cbs (Customer business system)
Lts (Line testing system)
Cph (Customer fault handler)
Online management tool
Customer Centre
Telkom Internet Management tool
Unibase (Servact & Unisat)
Terminal agent
Web Force Management
Advantex
Uniportal
IP Activator
OMS
CMSS
EAS
Xact
COMPETENCIES
To focus on results, managing work, planning and organizing.
To multi-task, using multiple systems and contact center applications simultaneously.
To express potential through adaptability, initiating action, work standards, innovation and stress tolerance.
To communicate verbally and in writing (English) with all levels of management, customers and third party service providers.
To interact effectively through communication, building customer loyalty and trust, managing conflict, negotiation and gaining commitment.
To achieve goals by contributing to team successes and follow up.
To work shifts.
Keeping abreast with Technologies
REFERENCES
Moses Matlala : Supervisor (faults department)
Cell Number : 082-***-****
Isaac Mamabolo : Supervisor (Internet Department)
Cell Number : 082*******
Tony Mhlongo : Manager (Network Core Operations)
Tel number : 012-***-****/ 081-***-****
Collen Mphaka : Ops Manager (Internet & hosting services)
Cell number : 081-***-****