Medical Assistant Customer Service
Resume:
KENDRA FRENCH
Cincinnati, Ohio 45213
***********@*****.***
PROFESSIONAL SUMMARY
Seeking a better position in a well-recognized institution, where my specialized training in dealing with various kinds of students, management, soft, technical and professional skills combined with my medical educational background, will allow me to provide excellent customer service while growing professionally. In addition, I am proficient with Microsoft Office software. EDUCATION
01/08 to 06/10 Southwestern College-Cincinnati, OH AS Degree – Medical Assisting CERTIFICATION
06/10 AMT Medical Administrative Assistant: #2588101 SUMMARY OF QUALIFICATIONS
Management and Medical
• 10+ years of management and customer service experience
• Working knowledge of medical terminology, anatomy and physiology, clinical procedures and phlebotomy.
• Hands on experience recording vital signs, educating patients on healthy living, patient blood drawing, 12-lead EKGs, exam room prepping, sterilization of medical equipment, patient escort, lab test prep and patient medical record charting.
• Administrative duty capabilities include but are not limited to telephone triage, data entry at 3825 KPH; faxing appropriate documentation, filing, insurance verification, and confirm patient appointments.
Skills
• Demonstrated sound work ethics and knowledge to deal with different children
• Ten years of complete experience in this particular profession
• Complete knowledge regarding the highway and school bus rules and regulations
• Responsible, honest, and trustworthy enough and have cultural awareness
• Skilled in dealing with certain special needs of kids, children, and teenagers
• Flexible to handle the transportation for public affairs and other school events Technical and Professional Skills:
• Complete knowledge and understanding regarding time and stress management
• Skilled in handling the scheduling system and associated procedures
• Proficient in maintaining the overall condition of the school bus as per the standard regulations
• Familiar in operating the school bus safely and efficiently
• Ability to handle and solve several kinds of analytical and technical problems efficiently WORK EXPERIENCE
11/19 to present Mercy Health Cincinnati, Ohio Medical Assistant Responsible for taking vital signs i.e. blood pressure, pulse, temperature, and respirations. Interview patients to obtain medical history.
Performs EKG's on patients as ordered by physician. Verify's insurance prior to procedure
Assist physician with procedures
6/19 to 11/2019 Alto Healthcare Staffing - Cincinnati, Ohio Medical Assistant
• Responsible for taking vitals i.e. blood pressure, temperature, pulse, and respirations.
• Interview Patients and obtain medical history.
• Perform EKG’s on patients.
• Prep patients to be seen by provider.
10/18 to 1/2020 Transit Authority of Northern Kentucky Fixed Route Driver
• Open the vehicle door for passengers to enter and alight.
• Collects transport fares from passengers.
• Ensures passengers feel safe and secure.
• Answers passengers' inquiries as intelligently as possible.
• Ensures timely conveyance of passengers to their destination. 04/18 to 9/18 UC Health - Cincinnati, OH Medical Assistant
• Responsible for taking vitals i.e. blood pressure, temperature, pulse, and respirations.
• Interview Patients and obtain medical history.
• Perform EKG’s on patients.
• Prep patients to be seen by provider.
04/16 to 05/18 Center for Respite Care – Cincinnati, OH Medical Assistant
• Responsible for taking vitals i.e. blood pressure, temperature, pulse, and respirations.
• Administer medications based on client needs.
• Document clients’ progression in care.
• Administer drug and alcohol testing through breathalyzer and urine sample. 11/16 to 06/18 Grifols Plasma Care - Cincinnati, OH Phlebotomist
• Performs venipunctures; collects and properly labeled plasma; and restocks laboratory with supplies.
• Set-up and operated machines to provide plasma services.
• Calculate fluid removal and monitors patient for adverse reaction while on plasma machine. 03/16 to 10/2016 Total Homecare Solutions – Cincinnati, OH Life Coach/House Lead
• Ensured that the safety and health of clients was maintained through continuous monitoring of medical status and environment.
• Maintained consumer records and other documentation per established policy and procedure.
• Assisted with daily living needs (i.e., laundry, cooking of healthy meals, and proper disbursement of medication) per service plan.
• Provided service delivery in compliance with the ISP/IPP and company procedures, which was responsive to client need for growth, learning, and independence 11/11 to 03/16 First Student Bus Company-Cincinnati, OH Bus Driver/Monitor
• Ride school bus to prevent altercations between students and any damage to school bus.
• Assist students on and off bus/van in a safe an appropriate manner.
• Assist students with buckling and unbuckling of seat harness or car seat safety belts.
• Handle the overall transportation schedule for school buses and picked up and dropped students as per the provided schedules.
• Ensure appropriate and complete maintenance and servicing of the transportation vehicle before starting the pick-up.
• Transport the students safely to their destination on the established time schedule and also assisted them in transporting on educational trips.
• Inspect the overall automatic controls, look after the harnesses and safety belts condition, and secure students to wheelchairs, etc.
• Communicate with the staff members, students, and their family members regarding confirmation of pick up and drop off for the day.
04/10 to 06/10 Better Living Medical Supplies-Cincinnati, OH Medical Assistant/Medical Records Externship (160-hours)
• Provided clerical support such as faxing referrals to physicians, verifying patient insurance, filling durable medical equipment orders, and filing charts.
• In addition, answered phones; maintained insurance and medical documents, including major carriers such as Medicare and Medicaid.
05/11 to 01/13 New Hope and Horizons-Cincinnati, OH Direct Care Staff
• Ensured that the safety and health of clients was maintained through continuous monitoring of medical status and environment.
• Maintained consumer records and other documentation per established policy and procedure.
• Assisted with daily living needs (i.e., laundry, cooking of healthy meals, and proper disbursement of medication) per service plan.
06/10 to 01/11 Residential Management System-Cincinnati, OH Support Associate
• Provided service delivery in compliance with the ISP/IPP and company procedures, which was responsive to client need for growth, learning, and independence.
• Ensured that the safety and health of clients was maintained through continuous monitoring of medical status and environment.
• Maintained consumer records and other documentation per established policy and procedure. 01/08 to 04/10 Rally’s Hamburger-Cincinnati, OH Team Member
• Handled large amounts of cash and cash-related transactions
• Provided great customer service when taking customer food requests, answering questions and resolving issues.
• Provided information to customers when addressing their needs and concerns.
• Trained new employees.
• Assisted with proper sanitation of the facilities. 05/05 to 10/07 PlasmaCare-Cincinnati, OH Phlebotomist/Screener
• Performed 4000+ venipunctures; collected and properly labeled plasma; and restocked laboratory with supplies.
• Set-up and operated machines to provide plasma services.
• Calculated fluid removal and monitored patient for adverse reaction while on plasma machine.
• Screened potential donors for plasma; monitored vitals and ensured that donors were eligible to complete the donation process.
• Answered phones; alphabetized and filed medical records; and sanitized workstation and medical equipment.
03/05 to 08/06 Rally’s Hamburger-Cincinnati, OH Team Member
• Assisted with drive-thru orders and food preparation provided timely, quality customer service.
• Assisted customers with food selection; operated computerized cash register; and monitored inventory restocking items as needed.
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