Office Staff Customer Service

+DEXTER A. HONORA, JR.

*** ***** ******, ***. **** Petersburg, VA 23803 757-***-**** (M) addkoo@r.postjobfree.com

CAREER PROFILE

Passionate and highly skilled young professional possessing extensive experience in administrative, customer service, and sports management roles. Aptitude for recognizing potential reform in areas regarding quality control and efficacy. Excellent verbal and written communication skills. Natural ability to identify problems and implement practical solutions. Able to work well in team and individual settings.

EDUCATION

University of Virginia, Charlottesville, VA

B.A. in Cognitive Science (concentration in Cognitive Psychology), May 2016

Biology – studied cell biology and genetics with emphasis on classical and modern experimental approaches, studied techniques of DNA isolation, separation, cloning, sequencing, creating recombinant DNA using bioinformatic tools (100+ lab hours)

Chemistry – utilization of mathematics as computational tool, performed unknown identifications of and applications of solubility, honed skills of developing procedures, data analysis, and oral/ written communication (100+ hours)

Computer Science – developed basic programming skills and practical applications

Psychology – examined physiological bases of behavior, learning, and role of stimuli as motivation of perception (focus on neural bases of behavior, personality psychology and cognitive neuroscience)

Finance – practiced widely used applications of financial dealings: valuation of bonds, amortization, rates of returns on investments, etc.

PROFESSIONAL EXPERIENCE

United States Postal Service, Charlottesville, VA

Flexible Carrier, Rural Carrier Assistant; June 2018 – present; 60 hours / week; $24 / hour

Utilized fine-tuned organizational abilities and good oral communication skills to responsibly deliver letters and parcels and successfully communicate with customers

Managed time wisely to meet all benchmarks and efficiently completed initial daily assignments in addition to supplementary tasks due to lack of staff

Advanced to Flexible Carrier in eight months due to vast knowledge of routes

Entrusted to seat on Safety/ Environment team due to ability to express creative ideas to management

Advanced to OJI (On the Job Instructor) in ten months due to speed of development and organizational skills

Keswick Hall and Golf Club, Keswick, VA

Banquet Chef, Garde Manger, Chef de Partie; June 2017 – June 2018; 30 hours / week

Planned and actualized personalized lunch and dinner menus weekly for 350+ staff

Helped plan and prepare extensive multi – course buffets/ banquets for weddings, job meetings, holiday dinners

Used creativity and improvisation to construct des amuse-bouches for Fossett’s (Forbes 5 Star ranking from 2017-2018) restaurant for dinner, on a daily basis

Responsibly took inventory on monthly basis and kept detailed records, used information when making orders for supplies/ ingredients

Timberwood Taphouse, Charlottesville, VA

Lead Sauté, Chef de Partie; October 2017 – June 2018; 30 hours / week

Successfully learned and reiterated several house recipes and adjusted for patrons’ custom requests, catering to allergies and specific desires

Played a significant role in creating new dishes for restaurant specials and events

Responsibly took inventory on monthly basis and kept detailed records, used information when making orders for supplies/ ingredients

Zocalo, Charlottesville, VA

Lead Sauté, Chef de Partie; May 2016 – June 2018, 45 hours / week

Responsibly set up and appropriately stocked stations with necessary supplies and ingredients.

Reported and followed orders of executives and sous chefs.

Intramural Sports – University of Virginia, Charlottesville, VA

Supervisor, Referee; Sept. 2011 – May 2016; 20 hours / week

Consistently and effectively managed sports contests. Utilized passion of sports to resolve issues regarding players’ lack of knowledge and misinterpretation of rules.

Promoted to supervisor after two years. Directed competency of 50 – 75 referees and cooperation of participants to ensure fluidity and respect during games/ matches.

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Dick’s Sporting Goods, Charlottesville, VA

Cashier, Team Sports Lead; June 2014 – Nov. 2016, 30 hours / week

Promoted the popularity and sale of products in various departments including Team Sports, Apparel, fitness, and Lodge/ Hunting.

Efficiently moved customers through cashier lines and encouraged the usage of coupons.

Greenbrier Family YMCA, Chesapeake, VA

Customer Service Rep., Interactive Zone Coach; Aug. 2008 – Sept. 2013; 32 hours /week

Supervised 20 - 30 kids daily, ages 3 – 16 years old in various recreational and learning activities.

Greeted patrons in a warm and courteous manner. Supervised and encouraged guests to consider importance of physical activity, with positive assurance of progress

Promoted to Swim Instructor for all ages (2010-2013)

VOLUNTEER EXPERIENCE

Chesapeake General Hospital, Chesapeake, VA

Volunteer Hospital Associate, 2011 – 2015 (summers), 25 hours / week

Ran errands for office staff, folded clean laundry, and answered phone calls while assisting elderly and disabled patrons in housing wing.

Organized packaged and sterilized operating room tools and equipment and prepared on trays.

Cleaned, sanitized, and prepped operating beds for surgeries or out-patient patrons.

CERTIFICATIONS

Basic Life Support (Healthcare Provider Level – CPR / First Aid), May 2021

ACTIVITIES

Member, UVA Parkour Club, 2011 – 2016

Vice President, YMCA Leaders Club, 2009 – 2013

TECHNICAL SKILLS

Computer Programming (Java); Microsoft Office (Word, Excel, PowerPoint)

ADDITIONAL SKILLS

Reading & Writing French (adept); Speaking French (novice)

**References available upon request

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