Customer Service Manager
Resume:
JOSELITO JR. BERNABE
CUSTOMER SERVICE
SUMMARY OF QUALIFICATIONS
WORK HISTORY
People-focused professional with a drive for tackling goals and achieving success. Bringing forth the ability to lead and collaborate, understanding of operational risks and service recovery. Committed to optimizing and coordinating process, and experienced in trouble shooting and overcoming challenges.
• Outstanding customer service, communications and interpersonal skills.
• Profound ability to present information in one-on-one or small group situations to customers, client and other stakeholders.
• Exceptional ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Deep understanding of MAC or Windows applications and quickly and accurately learn various forms of technology and software. ABOUT ME
INFO
SKILLS
Conflict Resolution Proficiency
Service Coordination
Documentation
Office Management
Report Analysis
Advance MS Office Suite
CERTIFICATIONS
SOFTWARE
EDUCATION
Microsoft Office
WorldTracer
Bachelor degree in Political Science
major in Public Administration
Polytechnic University of the
Philippines- Sta. Mesa Campus, Manila
June 1999- May 2003
SITA-Baggage Reconciliation System
Adobe Photoshop
Joselito Bernabe Jr.
***********@*****.***
Muscat, Sultanate of
Oman
Traffic Assistant / Customer Service
March 2007 - April 2020 Oman Air Muscat International Airport POB 656 PC 111, Sultanate of Oman
• Provide excellent customer support while ensuring proper corporate and governmental policies and documentation.
• Successfully navigate multiple airlines computer systems to ful ll partner agreements.
• Handle complaint and carryout duties of passengers and baggage sections which comply with safety and security regulations.
• Excelled in challenging, time-constrained environment.
• Designated as back-up for Supervisor duties.
Passenger Service Agent
April 2005 - February 2007 MIASCOR Ground Handling Corporation NAIA, Pasay City, Philippines
• Responsible for meeting inbound ights, assisting passengers with connecting ights, checking passengers and boarding outbound ights.
• Tracking and loading of bags/parcel to aircraft, loaded aircraft and re-routed misconnect baggage.
• Handles passenger’s complaint and accomplishes report for missing, damaged and pilfered luggage using airlines systems.
•Submit monthly report and forward all necessary documents needed for nal settlements to airline concerned.
• Provided information for customers concerning reservation data and airport updates.
Document Analyst
November 2003- September 2004 Libis Eastwood, Quezon City, Metro Manila, Philippines
• Prepared documents for projects in accordance with project manager, team or client speci cations.
• Built and updated diverse documents, charts, tables and mail merges using various programs.
• Maintained organized and e cient document ows by using excellent planning and multitasking skills.
• Ensure accuracy and completeness of data and maintain the consistency of client’s speci cation to produce quality output.
• Analyzing existing forms, edit documents and amending according to company policy.
• Submit productivity report on time.
• Supply Chain Operations
• Supply Chain Logistics
• IATA Dangerous Goods Regulations
• Air Side Safety Awareness
• Ramp Safety
• Fire Warden Course
• Customer Service Workshop
• International Passengers
Handling and Services
Valid GCC Oman Driving License Holding NOC from previous employer
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