Administrative Assistant Customer Service
Resume:
ANA M. NOGUERAS
**** **** **. ********, ** *****
***********@******.***/***********@*****.***
Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled with strong work ethic and resourceful nature. Accounting professional with over 20 years of experience handling all financial aspects from accounts payable and receivable to prepare weekly/monthly/yearly financial reports and customer service.
SKILLS
6 years experience managing employees
MS Office (Word, Excel, Outlook, PowerPoint)
Bilingual English/Spanish
Peoplesoft, ADT
ProContractor, Karmak
Docuware, GUI Prod
QuickBooks, Bookkeeping
Information management
Data processing
Invoicing and collections
Journal updates
Expense reports
File and database management
Bookkeeping
Financial statements expertise
Invoicing
Customer Service and Public Relations
Self-starter
Multi-tasking
Monarch, Paycore
Click, Winsoft
DMS, Larson
Problem analysis and problem-solving
Vendor relationship
Tax law compliance
General ledger accounting expertise
Month-end, yearly reports
Payroll Processing
Account Reconciliation
General ledger accounting expertise
Administrative support
WORK HISTORY
Russell Staffing– Assignments - Accounting clerk
03/20-05/20
WWWilliams-Accounts Payable
Record keeping
Communication with vendors
Keying vendors invoices
Auditing PO'S, GL & CM’s
02/20-03/20
Trane-National Accounting
Closing out service calls
Customer billing
Open PO's
Identified prospect needs and developed appropriate responses along with information on suitable products and services.
Researching service calls that have not been billed
12/19–01/20
Xpress Truck Lines-Office Administrator
Reached out to customers to ascertain reasons for past due accounts
Organized and processed daily accounting invoices, statements and records
Contributed accounting expertise toward implementing business improvements
Entered journal updates to balance general ledger accounts
HR assistance
Keeping driver logs
Drivers payroll
Office procedures (coping, faxing, scanning)
Maintain weekly spreadsheets
Invoicing
10/19–12/19
Wild Ohio Brewing-Office Administrator
Reconciled account files and produced monthly reports to keep the CEO informed about office operations.
Filling regulatory forms (permits, licenses)
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Verified salaried and hourly employee timecards to prepare accurate bi-weekly payroll.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Process invoices
08/18 –09/19
FM Resources- Accounts Payable
Processed invoices
Matched/Batching/coding
Verifying discrepancies and resolve billing issues
Scanned invoices into system
Correspond with vendors and respond to inquiries
Entered credit cards into system
Reconciling statement at end of the month and maintain AP Mailbox
02/14 – 07/18
Kreber- Accounts Payable/payroll
Processed & edited and submitted payroll
Handled inquiries from employees regarding vacations, PTO and other leaves
Performed month-end closing functions including journal entries & account analysis
Audited system documents with manual and third-party documents ensuring that they are accurate and on agreed terms and condition
Maintained Vendor & freelancers information in files
Assistant to hr. process new hire paperwork
Weekly check runs
Maintained Freelancer log & rate sheets
Assist receptionist with phone and greeting incoming guest
Employment verification- Tin Matching and E-verification
Process payroll and time editing
Process invoices
Bank reconciliation
Credit Card reconciliation
08/11 – 02/14
Robert half – Assignments - Accounting clerk
Nationwide Insurance – Accounts Payable
Scanned invoices into system and logged into Excel
Processed demand checks, Open and Distribute mail
Vendor Maintenance
Wire and ACH Transfers
Researched & Manage Active Pay Accounts Index & Batch Invoices, Provide Customer Service to internal and external customers
Reviewed Duplicate Payment Reports and Recover funds
Reviewed and Research Nationwide OFAC Support System to identify fraudulent payees, process rejected invoices
Updated general ledger reports
Ohio State university – Accounts Payable
Received and verify invoices and requisitions
Processed rejected invoice/index and batch invoices
Provided customer service to clients
Answered phones and transfer calls
06/06 – 07/11
porcelite enterprises - office manager
Open and close office
Schedule appointments for technicians
Process invoices
filling/copying and answering phones
Order offices and technicians’ supplies
Maintain inventory
Time editing and process payroll
Accounts receivable and payable
Bank reconciliation
Bookkeeping
Human resources
Process commission for sale dept.
One-one customer services
Handling delinquent accounts
Process weekly/monthly/yearly reports, process credit cards,
Arrange company events
Maintaining the general ledger.
Weekly check run
Weekly bank deposits
Pay quarterly taxes
Write work orders
06/04 – 06/06
City of laurel - Receptionist/data entry/administrative assistant
Processed US Passports
Extensive customer/public relations
Distributed incoming and outgoing packages and mail
Processed payroll
Accounts payable & receivable
Answered inbound calls
Maintained monthly reports
Maintained company website
Filled, Copy, faxed
01/03 – 06/04
Loft Seed - administrative assistant
Quality assurance of shipping products to various vendors
Schedule appointments for incoming and outgoing products
Filling/copying
Maintain inventory
Track RFP and financials
Process payroll
Customer order entry
Process shortages
Human resources
Monitored collection on delinquent accounts
Process invoices
Inside sales via telephone and walk in
01/02– 01/03
senate insurance- receptionist/Claim Adjuster
One – one Customer services
Schedule appointments
Distributing outgoing and incoming mail
Copying, faxing,
Pull driving records
Initiative and follow - through with insurance quotes
Investigate property damage and personal injury
Gather police report
Schedule adjuster to view vehicle damage
Process car rental claims
03/01– 01/02
W.D Class & Sons - Administrative assistant
Maintain inventory
Receiving and dispatching orders
Inputting orders in system
Distributing outgoing and incoming mail
Copying, faxing
Ordering office and warehouse supplies
Process shortages
Help customers navigate their way through the warehouse
Quality assurance of shipping products to various vendors
Following up with customers via phone or emails in a timely manner
EDUCATION
1997/1998
The compuClub – ms software
1993/1994
General Communications – Business school
1991/1992
Cecilia Ramos – high school
REFERENCES
RUSSELL STAFFING
JULIA RUSSELL
OWNER
*******@******************.***
WWWILLIAMS
JOSEPH HIPPLER
CONTROLLER
********@**********.***
FM RESOURCES (FREELAND CONTRACTING)
RHENA LEWIS
MANAGER
******@**********.***
KREBER
CINDY MICHAELS
CONTROLER
*****.********@******.***
NATIONWIDE INSURANCE
STACY GREENE
MANAGER
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