Customer Service Manager

s. arunkumar

Contact: +91-755******* E-Mail: addkif@r.postjobfree.com

Profile Summary:

Competent professional with 10 years of operations, customer service and 8 plus years of sales and service. Hands on experience in handling key accounts. Highly proficient in all phases of the customer service and sales process from qualifying prospects to after-sales service. Proven track record in successfully introducing new products into a competitive market. Strong interpersonal and communication skills.

Work Experience:

Leap India Pvt Ltd: Key Accounts Manager (South Auto Division)

from April-2017 till date.

Business Development and Lane Expansion

Customer Retention

Project implementation, Pricing, RFQ

Warehouse Operations

Monthly business projection, Quarterly, Half yearly and Annual report on collections.

Report on Business done every quarter to HOD and MD

Monitor daily supply

Played key role in process set up for Asset management, Project and Billing process for South

Business forecast

Daily supply monitor coordinate with warehouses in south

Plan relocation of material from another region coordinate with planner

Improve internal process for supply and business

Currently handling 29 customers in South India this includes Tier1, Tier2 and OEMs

Payment follow up and collections

Handle OEMs Tata motors/Mahindra for their returnable supply

Chep India Ltd: Asst Manager Business Development (Programs)

(Deputed by Randstad staffing) from June 2012 till March 2017.

Business development and lane expansion with existing customers in coordination with cross functional teams.

Prepare cost saving report in packing for customer, design solution for packaging of auto parts as per the footprint of chep crates and make sure the part is not getting damaged by doing trial test.

Raise RFQ from suppliers.

ESA signed along with Business Development Team the customers are Delphi mannur, Delphi Oragadam all projects from 2013-2015, Royal Enfield all projects from 2012-1015, Visteon all projects, Southern Auto Cast all projects, J.M Fintec all projects, Turbo Energy ltd, Modine.

Played a key role in converting first 2wheeler OEM business for chep india.

Generated leads and developed new lane expansions.

Present the solution and get it approved from the customers.

Follow up on payment collection during the customer visits.

Locate new suppliers and develop them to match the company standards.

Prepare weekly and monthly report with the full details of current project and its development.

Achieve targets set by the management.

Key Customers handled are Royal Enfield, Turbo Energy Ltd, J.M Frintec, Visteon, Bosch Electricals, Modine, Southern Auto Cast, IJL,

Indigo- (Inter Globe Aviation Pvt Ltd): Supervisor Customer Service (CSE)

December 2007 Till June 2012 Bangalore & Chennai Airport.

Was Subject Matter Expert in Customer Service and Ramp Operations and Safety.

Supervised Ticketing, check- in counters opening and closing counters, handle No show &Gate No-show passengers.

Handling VIP’s, CIP’ VVIP’s

Supervise boarding gate, Ramp, Ticketing.

Subject matter expert for Ramp and customer service.

Train the new staff in check-in and ticketing.

Get trained on all new SOP’s & Circulars from the head office and train the same to all the staffs down the line.

Handlings of IROPS.

On a regular interval have done manual handling of flight operations in order to handle things when the systems are down.

Handling of Disruptive passengers.

Handling of weapon bags.

Was allocated as Shift in charge during the absence of Duty Manager

Allocating staffs for duties, give them post flight, preflight briefing and Flight documentation.

Welcome the new staffs and brief them on the safety of ramp operation and Airport familiarization.

Handled IPL Teams and their sports equipment’s on Arrival and Departure during IPL season.

Was active member in Companies Football & cricket team

Handled In-House Ramp Audit.

Was In-charge of GSD equipment’s maintenance

.

Jet Airways India Pvt Ltd: Senior Customer Service Assistant.

Oct 2002 till September 2007 Chennai Airport.

Passenger handling and customer service.

Strengths:

Airport operations, Ticketing and customer service Shift Scheduling / Roistering - Effective use of resources and manpower

Liaising and Negotiation: Excellent PR with internal and external agencies

Leadership: Supervised a team with min of 20 to 30 staffs.

Report Preparation: Making power point presentations on training, reports of business and safety.

Training: Was in house trainer with indigo in Ramp safety, customer service, and Ticketing. Was subject matter expert.

Documentation: Signing of agreement and contracts.

Key client management: with the role in chep have handled key customers in auto including OEM and suppliers like Tvs groups, Mahle, Tata, Mahindra, Maruthi, Ford. Tier1 and Tier 2.

Language Known:

Malayalam, Hindi, English, Tamil. Marathi

Education Qualification:

Have Graduated in Corporate Secretary Ship from Gurunanak College Chennai in 2001 with 58%

Have Completed Higher Secondary from MMA Govt H.S. School Chennai in 1998 with 62%

Certification:

Certified for Basic Avsec.

Certified for Aircraft Marshalling.

Certified on ticketing [Navitire& Flight Speed]

Certified on DCS

Certified on AIRS

Certified as Subject Matter Expert in Ramp Safety (in house Trainer)in Indigo.

Certified in D.G by Indigo.(cat 10)

Technical Skills:

MS Office

Advanced PowerPoint

CRM systems.

Institutional Training

Completed institutional training with SPIC (southern petrochemicals industries corporation ltd) in marketing, finance, administration and personnel departments.

from 01stfeb 2000 till 29thfeb 2000. (part of graduation)

Personal Details:

Father’s Name : Late K. Somasundaram

Date of Birth :27th March 1980

Marital Status : Married

Present Address : Olympia Grande F1 Flat 2DX Gst Road

Pallavaram Chennai-600043

Passport : T 3539471 valid till 20-03-2029

Reference on Request:

DATE:

PLACE: S. ARUN KUMAR

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