AVIANNA LEE-WILLIAMS

**** **** **** ** ****: 469-***-****

Dallas, TX 75254

Email: addkhw@r.postjobfree.com

EDUCATION

Brookhaven Community College

Bachelors of Science in Accounting

Minor in Business

In Progress–Estimated Graduation Date: May 2020

RELEVANT COURSEWORK

●Introduction to Quick Books: Acquired knowledge on how to do expenses, payroll, invoices, and how to add new customers or vendors into the system.

WORK EXPERIENCE

Call Center Representative at Mckesson: Nov/2019-Current Irving,Texas

Responsibilities

Answering phones from customers professionally and responding to customer inquiries and complaints.

Providing customers with the organization’s service and product information.

Meet all departmental goals including schedule adherence, average handle time, attendance and quality monitoring

Operations Account Representative at F&I Express: Feb/2018–Nov/2019 Grapevine, Texas

Responsibilities

Obtained information by contacting insurance providers for customers to help get refunds for previously purchased aftermarket products after customers’ cars were paid off or repossessed.

Assisted in special projects for the Director of Operations to ensure they were completed by their deadlines.

Recorded received data into Microsoft Excel spreadsheets and uploaded customer information into company’s system.

Collection calls and/or correspondence in a fast-paced goal-oriented collections department.

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

Cashier/Catering Supervisor, Jason’s Deli: May/2016–Feb/2018 Addison, Texas

Responsibilities

Utilized suggestive selling techniques to increase store revenue.

Mediated conflicts with a customer-focused approach to ensure customer was taken care.

Supervised employees by ensuring they stayed on task and completed them thoroughly.

Team Member, Snappy Salads: Jan/2015–Jan/2016 Highland Park, Texas

Responsibilities

Provided support for coworkers and mediated potential conflicts.

Maintained the store and assisted to the needs of the customers.

Prepared and prepped food items and adhered and maintained all company Food Safety and Sanitation Guidelines as well as Texas Food Handling Guidelines.

ACTIVITIES

· Word Worship Summer Camp Volunteer–Summer 2016

· JJ Pearce Special Olympics Volunteer–May 2015

· In His Image Church Community Clean Up Volunteer–February 2017

REFERENCES:

· Ealiyah Loggins: 469-***-****–Academic

· Nikia Lee: 469-***-****–Personal

Lamarr Evans: 972-***-****

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