RICHARD A. ZIRPOLI

* ******* *****

Perkasie, Pa. 18944

Cell 484-***-****

Home 215-***-****

Skype ID richardzirpoli9

E-mail addkg6@r.postjobfree.com

SYNOPSIS:

Experienced Engineer who has worked with Product Development to maintain product stability, quality and dependability while triaging customer problems, reporting and diagnosing results.

EXPERIENCE:

Intepros Consulting / Comcast, Philadelphia, Pa Oct 2016 – Mar 2019

Contracting Engineer

Managing deployment, wrote test procedures, performed tests and wrote reports for home employee testing of targeted network IP advertisements.

Managing and SQL monitoring networks full Comcast market trial of targeted IP advertisements to subscribers.

Management of equipment used to monitor audio and video for testing on Wi-Fi and IP inserted ads on RF services.

Reporting to stakeholders the progress of markets and market trials. Determining direction to avoid problems, increase production and decrease costs.

Floor Captain trained for evacuation and safety of the employees in the building for fire or other emergencies. Certified American Trauma Event Management for Adult CPR, AED and Standard First Aid.

Charter Commutations, Denver, CO. Jun 2016 – Oct 2016

Advanced Video Engineer

Coordinated schedules of deployments, launched and managed Charters Spectrum application to customers creating internal and external services, channel line-ups, code objects, suites assignments to various set top devices

Configured in band and out of band devices, source id’s and multicast IP networks on Charter headends for Spectrum broadcasts.

Comcast, Philadelphia/Downingtown, Pa. Oct 2014 – Jan 2016

Quality Control Management

Wrote Test procedures, reports and Selenium/Python automated scripts for XID to DTA and DTA to XID conversions, including Interactive Guide Functions, Supported Audio requirements and device firmware upgrades with HPQC Testing tool

Set up and documented labs for developing and testing of the Moca networks for XID STBs including configuring the XI operation devices and network servers while updating procedures, specifications and drawings.

Invidi Technologies Corporation, Newtown, Pa. Nov 2012 – June 2014

Quality Control Tester

Performed quality control of targeted advertising delivered from the Business Data Management Subsystem devices to the Advatar Adapter which is delivered to cable and satellite set top boxes for Comcast, Verizon, Cox and EchoStar customers.

Held total responsibility for QA lab operations by daily coordinating efforts within QA and development for tests that should be performed, writing Request Tickets (RT) to create lab configurations to simulate customer environments and looking into new tools to be used for automation or other improvements in comprehensive testing.

Completed end to end testing and documentation of the targeted ads played, the view times reported for each ad played and reported watching probably while ad is played.

Automated simulated user activity on consumer set top boxes using lab-based equipment.

Developed operations to monitor tests in UNIX, Putty, Perl, Selenium/Pythom and Return Channel Server networks.

Reporting discrepancies found during tests, enhancements for product improvement and verifying fixes done on firmware using Bugzilla.

Created and wrote procedures to perform tests done on site by Invidi, external testing done by Invidi customers and new test procedures for verifying modifications or changes in requirements requested by Invidi and their customers.

Comcast, Downingtown, PA Apr 2012 - July 2012

Integration & Test Engineer

Wrote Test Cases, Test Plans and performed regression tests diagnosing software and hardware devices in the Digital Access Controller (DAC6000), Keyless Server (KLS2000), Copy Protection Management System (CPMS) and Network Controllers (NC1500 & NC2000) using HP Quality Center to report procedures and note results.

Found and wrote defect report on already deployed Set-Tops using HP Quality Center forwarding information to Motorola Triage to monitor and analyze repair.

Troubleshoot and monitored network, configuration and hardware device problems on KLS2000, CPMS and NC2000 reporting with JIRA software and working with AVS and support personnel to get optimum performance.

Documented test reports on the KLS2000 and NC1500 devices for the Quality Control National Engineering and Technology Organization at Comcast.

Held meetings to discuss progress, expected completions dates and possible improvements to tests including better procedures, plans and automation of tests.

Motorola Broadband Communications, Horsham, PA Jan 2000 – Nov 2011

Integration & Test Engineer

Wrote of Test Procedures, Test Reports, Bugs while completing regression testing of released downloaded software in the Digital Access Controller and in released software in Headend devices such as Integrated Receiver Transcoder, RF Out of Band DOCSIS and DSG modulator Return Path Demodulator for RF and Telco returns, Network Controller and AT&T Broadband in a NAS environment.

Completed regression testing of released downloaded software in the DCT/DCH/DCX/DTA digital consumer devices by manual regression and stress testing with automation using C-sharp, Motoplayer, Motorola Diagnostic Monitor, Selenium/Pythom and Unix based scripts to shorten test times, monitor and record results.

Wrote “How to” manuals for adding features to increase headend performance and connections to other server-based device applications many of which still used today.

Meet weekly for Digital Consumer Terminal, Independent Software Venders, and Change Requests reporting to staff results of what we concluded.

Maintained, operated and updated a complete Cable Headend device for general service operation and server-based operations for testing DCT and Advanced Set Top platform and application features

Coordinated with Application server network personnel for the successful communication between Headend to server

Did special configuration of Motorola’s latest products for presentations to promote new sales

Triage Team/Test Engineer

Interviewed and help hire complete Triage team permanent staff adding three employees.

Reproduced, demonstrated and reported field related issues by creating automated scripts to reproduce continuous functions and monitor operations to simulate customer occurrences.

Analyzed diagnostic data from field related issues using perl, Unix, C and ISQL.

Gave customer related training, troubleshooting and support of Motorola products

Managed Triage related issues

Simulated, diagnosed reported and monitored results of field-based occurrences on Advanced Set Top, DCT/DCH/DCX and on other devices from Motorola Broadband Communications to find a solution.

Repair Department/Repair Engineer

Supported production environments in third party manufacturing and repair sites for in-warranty and out of warranty repairs for Motorola devices and large system products

Held meetings with associates to discuss the following:

oRepair strategies, timelines, approvals for completion in third party manufacturing

oM-Gate product deployment from production release to end of life repair improvements for more dependable

oCost efficient repairs at third party manufacturing

oRepair production

oActions for new repair

oChanges in repair for each third-party manufacturing and repair site for new and existing video devices

Performed on site and documented inspections giving approvals and offering consultation to ensure Motorola quality from third party manufacturing and repair sites on existing devices.

Wrote and reviewed repair of devices procedure documents and automated scripts for third party manufacturing and repair sites to follow.

Wrote and reviewed repair change notices for changes in bill of materials, repair and production line processes for new and existing devices of third-party manufacturing and repair sites.

Reviewed with supervisors and staff to review Motorola devices for classification of products and to make improvements in repair ready procedures.

KMI Parexel, Media, PA Mar 1998 - Jan 2000

Test Consultant

Inspected and consulted Information Systems used to store chemical compounds, studies, placebo’s and released drugs on customer Pharmaceutical sites

Verified hardware and software of Information Systems used to store chemical compounds, studies, placebo’s and released drugs on customer Pharmaceutical sites

Wrote test procedures for testing hardware and software of Information Systems used to store chemical compounds, studies, placebo’s, company security and released drugs on customer Pharmaceutical sites

Reported verification of Information Systems used to store chemical compounds, studies, placebo’s company security and released drugs on customer Pharmaceutical sites

Reported test discrepancies on company security and released drugs on customer Pharmaceutical sites

Federal Data Corporation, Egg Harbor, NJ Jul 1996 - Mar 1998

Test Engineer

Verified and tested software used to track commercial air traffic for the Federal Aviation Administration

Wrote test procedures for testing software used to track commercial air traffic for Federal Aviation Administration

Reported verification of software used to track commercial air traffic for Federal Aviation Administration

Reported of test discrepancies of software used to track commercial air traffic for Federal Aviation Administration

EDUCATION:

BS, Electrical Engineering, Widener University, Chester, PA, May 1996

AAS, Specialized Technology Pennsylvania Institute of Technology, Media, PA, Jun 1989

Specialized:

DAC 6000 Operations Motorola Broadband Communications Sector, Horsham, PA, Feb 2000

Clarify Motorola Broadband Communications Sector, Horsham, PA, Feb 22 2000

PDM, Motorola Broadband Communications Sector, Horsham, PA, Mar 2000

TCP/IP, Motorola Broadband Communications Sector, Horsham, PA, Mar 2000

Headend, Motorola Broadband Communications Sector, Horsham, PA, Apr 2000

MPS, Motorola Broadband Communications Sector, Horsham, PA, Apr 2000

Microsoft Project, Motorola Broadband Communications Sector, Horsham, PA, Apr 2000

Headend Maintenance, Motorola Broadband Communications Sector, Horsham, PA, May 2000

Essentials of Listening & Feedback, Motorola Broadband Communications Sector, Horsham, PA, Jul 2001

Goal Setting, Motorola Broadband Communications Sector, Horsham, PA, Aug 2001

Career Development Motorola Broadband Communications Sector, Horsham, PA, Aug 2001

Essentials of Coaching, Counseling & Mentoring, Motorola Broadband Communications Sector, Horsham, PA, Sep 2001

Communications Excellence Workshop, Motorola Broadband Communications Sector, Horsham, PA Oct

Experienced in SQL, Unix and Perl

Military:

U. S. Navy, active duty four years - inactive reserves two years - rank upon leaving active duty- E4.

Contact this candidate