Professional Summary

Skills

Work History

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Fort Worth, TX 76123 • 817-***-**** • addkbz@r.postjobfree.com Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Familiar with protocols for processing and filling prescriptions. Excellent customer service skills, sound judgement and demonstrated understanding of all pharmacy operations. Conversational bilingual skills. Experienced pharmacy tech with over 25 years of experience in pharmacy . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

HIPAA

Pharmacy and customer records

management

FDA Drug Safety Guidelines

FDA and ICH Guidelines

Medicare and Medicaid process

Processing payments

Confidentiality and HIPAA

Assisting pharmacists

Updating medication histories

Experience in 340b. and Adap program

Ryan White program

Advanced math skills

Data Entry

Drug inventory management

Receiving incoming supplies

Drug Delivery Mechanisms

Patient Assistances programs

Manual and automated medication

dispensine

Certified Pharmacy Technician, 05/2010 to Current

Recept Specialty Pharmacy – Fort Worth, Texas

Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Set up and modified patient profiles in Newleaf system to include current information such as medications and insurance details.

Reviewed and verified customer information and insurance provider information. Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Education

Certifications

Resolved non-routine issues like third-party billing, computer system and customer service issues.

Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Answered incoming phone calls and addressed questions from customers and healthcare providers.

High School Diploma: 05/1985

R L Paschal High School - Fort Worth

Associate of Arts: Business Administration, 04/1987 ATI Career Training Center - North Richland Hills - North Richland Hills, TX Certified by the Pharmacy Technician Certification Board (PTCB)