Food Safety Customer Service

REYCEL DONACAO PRESORES

Madhinat Khalifa North Al Areej St., Doha Qatar

Mobile: +974*******

E-mail:****************@*****.***

Skype:**********@*****.***

To secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities equiped with my enthusiastic, dynamic customer service and hospitality skills. I would like to gain new skills. I want to excel in this field with hard work, perseverance and dedication.

I am Competent administrative professional supporting the underwriting process with effective document evaluation, report writing and file management skills.History of being an effective team member with full understanding of the underwriting process and team needs. Well-versed in using Excel to create and update tracking spreadsheets. Proficient in issuing quotes, gathering details and reviewing renewal requests. Exceptional leader talented. Technically-savvy with outstanding relationship building, training and presentation skills. Meticulous, excellent at juggling multiple tasks and working under pressure.

WORK EXPERIENCE

MAY 24, 2017-PRESENT

TEXAS ROADHOUSE QATAR

Mall of Qatar

Trainer

Preparing all training materials

Conducting classroom training

Training on the job training

Ensuring all the staff is following the standards

Being a good example

Making a training agenda for future training

Assisting other trainers

Coominicating to the managers about the update of the training

Training new staffs

Bartender

Ensures that each guest receives legendary service during their dining experience

Utilizes propers glassware,garnishes, and recipes when making drinks

Preparing backups like garnishes and juices

Making Legendary drinks

Inventory

Admin Assistant

Checking all the emails that we received and need to be reply. Informing the Managers all the important emails like Medical Schedule of staffs, Work Permits, IT problem, Announcement from the company and a lot more.

Preparing all reports that need to be send at the end of the day. Trackers need to fill up and checking if all the information is correct.

Giving all the correct and important information to all staffs and Managers about their files, like Medical Schedule, ID expiry, Food Safety Expiry and even their salary, coordinating and helping them to tell all their question in payroll. Updating Staffs files.

Ensuring all staff’s leave request was file accordingly, one month before their vacation dates, checking if all their requirements is up to date before they leave the country.

Receiving all staff’s transactions after their duty making sure all Card and Cash Transactions was correct and tally in their Employee report. At the end of the day I need to count all the money I received and to be deposited by tomorrow. Counting all the important things inside the Safety vault making sure all is tally in the Cash Safe Breakdown and the vault is always lock and secure. Making sure the safe key is always in proper place.

Preparing the weekly ROTA of all the staff and Managers for the following week . Posting the schedule the making sure it is updated for the staff. Updating the staff’s everyday attendance before cut-off to make sure that there will be no discrepancy to their salary.

Checking all the documents required for the audit is updated and in proper place.

Ensuring all documents is in proper binder.

Reordering stationary supplies for the office and in the restaurant every month.

Server

Ringing guest’s orders correctly and handling all the payment of the guest.

Making sure all the table was set up properly and clean. Ensured cleanliness of dining area prior to serving

All guest’s table should be clean always . Removing all the empty plates and dirt in their table.

Serving food always on time. Carrying oval tray and giving the right food according guest’s seat number. Delivered exceptional, friendly and fast service and skilfully anticipated and addressed guests’ service needs.

Assisted host in maintaining an inviting entrance area while warmly greeting guests and escorting them to their seats.Giving important to all First time guest for them to feel welcome and appreciated and will definitely go back to eat in our restaurant.

Accurately recorder orders and partnered with team to serve food and drinks that exceeded guests’ expectations. Answered questions about menu selections and made recommendation when requested. Provide excellent customer service and ensured that all of my guest were well taken care of.

Making sure that the restaurant is always close to open. All should be ready before the store will open. Like the beverage stations and the things needed in the dining, tissue bread plates and condiments.

Up sold orders and beverages. Participated as an excellent tea, member to accomplish goals and objectives established by the company

JULY 15, 2015-MARCH 15,2017

OUTLET RECEPTIONIST/SERVER

FOOD EXCHANGE

(PRE- OPENING TEAM)

Novotel Manila Araneta Center

Receptionist

Putting all important details of the guest in our system for their reservations. Making sure that they have a confirmed reservation. Arranging their preferred table or if they have special request.

Printing all the names of all the dishes in the Buffet area making sure that all is in place with proper nametag and the buffet area is always clean.

Answering all phone calls from in house guest and taking all reservations.

Giving a warm welcome to all guests’ passing by and going inside the Hotel. Attending to all their questions and needs. Learn guest names is a must to us especially our long staying guest so they will feel special.

Serving food also is my part of my duty when everybody is busy or there is VIP in our Hotel we are the one assisting them and serving their food from main course to desserts. Worked in many large parties and private dining events as both Host and server.

We have breakfast buffet, we are the one making their coffee and tea in our coffee machine and serving to their tables. Properly open and pour wine at the tableside.

Effectively trained, motivated and coached new team members in all job responsibilities

SKILLS

Background with Micros POS,Opera and

Resdiary(Reservation System for Restuarant)

Till handling, Admin Duties

Training Staffs

Cashing out

Computer skills Microsoft, Powerpoint and Excel

Problem analysis and problem solving

Organizational skills and customer service orientation

Adaptability and ability to work under pressure

Initiator

Creative

Fast learner, keen to learn and improve skills

Time Management

Leadership skills

Customer Service

EDUCATIONAL BACKGROUND

2012-March 2016 Bachelor of Scince in Hotel and Restaurant Management Our Lady of Fatima University

2007-2011 Batasan Hills national High School

February 25,2020 Train the trainer

July 27,2019 Basic Food Safety

Texas Roadhouse

Mall of Qatar

December 31, 2018 FOH Person of the year

Texas Roadhouse

Novober 2017 Most Improved Rodie

Texas Roadhouse

July 27,2017 Basic Food Safety

Texas Roadhouse

Mall of Qatar

November 27,2014 NC III in Barista

TESDA

June 5, 2014 NCII in Housekeeping

TESDA

August 15, 2013 Awarded in Baking and Pastry Arts

CHIM

Our Lady of Fatima University

PERSONAL BACKGROUND

Gender : Female

Age : 24 years old

Birthdate : July 30, 1995

Height : 5”4

Weight : 105 lbs.

Citizenship : Filipino

Religion : Christian

Civil Status : Single

Reycel D. Presores

APPLICANT

PERSONAL OBJECTIVES

ACHIEVEMENT AND TRAINING

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