Marian Dennice S. Claveria

#** **** * ****** ****

Baguio City, Philippines 2600

Mobile Number: +63-966-***-**** / 620-4243

E-mail Address: addkaj@r.postjobfree.com

OBJECTIVES

To acquire the understanding of how to offer best customer service within the BPO industry to achieve customer satisfaction and to gain knowledge and confidence on daily operations of the establishment.

SKILLS

Computer literate

Good interpersonal and social skills

Ability to work under pressure

Learn new skills rapidly

SEMINARS/WORKSHOPS

July 12, 2018 3rd Hospitality and Tourism Summit “Today’s Hospitality Trends”

Cafe Fernando, University of Baguio

Baguio City

February 5, 2018 Entrepreneurship and Business Planning Seminar

Cardinals Gym, University of Baguio

University of Baguio

October 27-29, 2017 Rotary Youth Leadership Awards

Don Leopoldo Sison Convention Center

Alaminos City, Philippines

March 19, 2016 Bartending 101: Discovering Something New

University of Baguio

Baguio City

March 20, 2015 Bacardi Product Knowledge Seminar

University of Baguio

TRAINING/INTERNSHIP/WORK EXPERIENCE

February 2020 – May 2020 Guest Associates

Hotel Elizabeth Baguio

Baguio City

January 2019-January 2020 Internship

Hyatt Regency

Green Bay, WI, USA

June 2017 Junior Practicum

2Go Travel

July 2017 Junior Practicum

Astoria Palawan

Palawan

EDUCATIONAL BACKGROUND

Tertiary Education

August 2014 – May 2020 University of Baguio

Bachelor of Science in Hotel and Restaurant Management

General Luna Road, Baguio City

Secondary Education

June 2010 – March 2014 Baguio City National High School - Main

Governor Pack Road, Baguio City

Primary Education

June 2004 – March 2010 Manuel L. Quezon Elementary School

DPS Compound Access Rd., Baguio City

CHARACTER REFERENCE

Ms. Melanie Rulla – Saro University of Baguio

Linkages Office

Director

091*-***-****

Ms. Desiree Anne Lumba University of Baguio

School of International Hospitality and Tourism

Management

Secretary

091*-***-****

Mr. Jumel Oliver Salva University of Baguio

School of International Hospitality and Tourism

Management

Instructor

091*-***-****

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