Steven D.A. Kerr

**** ****** ***** ***, ***********, ON, L5W 1P2 Cell: 437-***-**** Email: addka2@r.postjobfree.com

Dear Sir or Madam,

Through meaningful mentorship, and work experience, I have developed strong technical, customer service and client relationship management. I am seeking full time work. As such, it is with a great deal of enthusiasm and confidence that I submit my candidacy for consideration for this position.

My enclosed resume outlines my achievements to date and provides a clear indication of the types of contributions I could make to this role.

SOME OF THE STRENGTHS I BRING TO THE ROLE INCLUDE

ØA track record for performance excellence, with a reputation for going beyond the call of duty to ensure high quality operations and superb service.

ØA reliable team member who gets the job done and meet commitments.

ØAn engaging individual with a history of maintaining strong relationships with key personnel of positive influence.

ØA polished communicator with interpersonal style, with capabilities to build strong working relationships at all levels, combined with the ability to master new skills, services and technologies in new environments.

Given the opportunity, you will come to know that I am purpose driven. It is my goal to expand upon my professional skills while developing personal skills. I am excited to apply my qualifications towards this position,which will allow me to make a value-added contribution to your company. I would certainly consider it a great opportunity to work with your team of talented professionals.

Thank you for your consideration and attention.

Sincerely,

Steven D.A. Kerr

Steven D.A. Kerr

6812 Golden Hills Way, Mississauga, ON, L5W1P2 Tel: 437-***-**** Email: addka2@r.postjobfree.com

CLIENT RELATIONS & ADMINSTRATION SPECIALIST

Detail-oriented individual who takes pride in the achievement of positive results and quality delivery. A quick learner with a reputation for performance excellence.

Experienced in coordinating customer orders and providing high – quality client care and sales support. Demonstrate ability to multi task within organization by performing multi-roles to ensure balance within the work place.

Possess a solutions-oriented style which serves to build consensus and rapport with customers and peers. A natural and polished communicator who strives always to be a trusted subject matter expert.

QUALIFICATIONS IN ACTION

Customer Account Administrator

Continental Paper Grading, Mississauga, ON

Aug 2016-June 2019

Recruited by this waste paper management logistics company to support their operations by positively interacting and ensuring

customers’ business needs are being managed.

Receive customer orders via phone and email as well as respond to inquiries, problems, and delivery schedule requests.

Work closely with Account Executive to ensure client solutions and relationships are maintained.

Ensure logistic costs associated with deliveries is minimized so profit margins are maximized.

Ensure accuracy in pricing, order placements and delivery.

Provide timely and efficient service to customers, suppliers and plant personnel.

Maintain customer relationships by courteously receiving customer complaints, troubleshooting service issues and providing an optimal resolution.

Document all complaints and forwarding them to various departments for escalation and further resolution if required.

Participate in activities designed to improve customer experience and business performance.

Order Selector (Temporary Assignment)

Sobeys Distribution Centre/Gordon Food Services, Milton, ON Oct 2014 - Jul 2016

Joined this organization as a permanent part time worker where safe work methods is a focus along with maintaining an

acceptable level of productivity.

Assemble food items to satisfy customer orders

Load goods onto delivery vehicle in proper sequence as defined by trip sheet

Fill pick slots with merchandise from reserve area and assemble pallets

Place returned merchandise in stock as well as move damaged products to recoup area

Document received merchandise and move merchandise from receiving dock and place in designated slots

United Parcel Services SCS, Mississauga, ON

Joined this establishment for a 6 month contract which resulted to over a year of employment. This assignment provided me the opportunity to learn various labor and administrative functions as well as the importance of accuracy and attention to detail.

Customs Brokerage - CSR (Maternity Leave Coverage) Oct 2013 – Sept 2014

§Prepare, analyze, and/or submit documentation to Canada Customs and Border Protection (CBP) in order to ensure they are in accordance with all applicable laws and regulations relating to CBP and transportation

§Act as intermediary between Canada Customs, Broker and Carriers

§Manage scheduling and tracking of shipments inbound to Canada via rail

§On-going monitoring, identify, and resolve problems which could delay the timely release or movement of freight

Warehouse Associate (Contract Worker) April 2013 – Oct 2013

§Receive and inspect inbound shipments according to the established Standard Operating Plan.

§Offload and put away product in correct assigned bunk based on established plan.

§.Receive returns, count and confirm quantities. Determine condition, complete paperwork and return to storage bunk.

§Stage shipments based on routing for aircraft or ground transportation. Use RF Scanners to electronically scan bar codes

§Palletize cases, wrap and load skids onto trailers.

§Create shipping labels for parcels and skid shipments, maintain accurate shipping data in warehouse management system.

§Safely operate various power equipment including forklifts and pallet movers.

Administrative Assistant August 2011 – Feb 2013

The Loan Centre, Brampton, ON

Entrusted by this small financial organization to engage and assist clients by educating clients on products and services as well as completion of loan application forms.

Meet with clients to assist with completion of loan applications and collection of supporting documents as required.

Investigate and respond to queries regarding application. Keep applicant updated on status of application.

.Oversee database management for quality assurance. Update and maintain mailing lists. Keep files up to date.

Schedule appointments with clients and meetings with vendors and business agents

Answer phone, route calls and take messages. Distribute incoming mail and prepare outgoing mail.

Order office supplies and monitor inventory.

EDUCATION & TRAINING

§St. Francis Xavier University-2011/2012

§University of Toronto (Mississauga)-2012-2014

ASSETS AT A GLANCE

üTeam Goal Management

üWarehousing & Assembly

üPersonal Client Support Ability

üTrainer and Coach

üTask & Result Driven

üClient Needs Analysis & Delivery

üClient Service Oriented

üProblem Solving

üData Entry

Contact this candidate