Ashraf K A

Mobile: +971*********

Dubai Deira

Email:addk7f@r.postjobfree.com

PROFILE:

Result oriented individual working pro-actively, with good goal oriented acumen and analytical ability developed around seven years of data analyst and reporting experience driven by a high degree of self motivation and involvement supported by well developed initiative and resourcefulness.

JOB OBJECTIVE: -

Seeking Customer Service Supervisor, MIS Specialist (Data analyst) profile in database management and reporting.

PROFESSIONAL EXPERIENCE

1) Organization: Team Express LLC as MIS Analyst and Customer Service Supervisor (Nov 2017 to Jan 2020)

Job Profile

Assist in the formulation of targets for individuals and as well as teams.

Discussing about the new requirements and analyze business information to identify process improvements

for increasing business efficiency and effectiveness.

Working with other supervisors and management team members to support agents and maximize customer satisfaction

Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action.

Determine the methodologies and procedures for carrying out effective data analysis. Provide training

To the staff members on the new systems implemented.

To keep control on Daily Weekly & Monthly Report Creating in MS-Excel and MS-Access through in

Depth analysis and producing the actionable information on schedule basis.

Responsible for processing all the incoming client requests or queries with the given time frame to meet the SLA.

Generate daily, weekly and monthly reports and resolving open issues with invoice and payment discrepancies.

Analyse business information to identify process improvements for increasing business efficiency and effectiveness and generate both periodic and ad hoc reports as needed.

Working with other supervisors and management team members to support agents and maximize customer satisfaction

Proven ability to work under pressure and motivate staff to meet targets.

Excellent knowledge of contact centre terminology and calculations (SLAs, KPIs)

Manage customer service escalations and interface with customer.

2) Organization: Accenture as Data Analyst (01 Sep 2015 to 15 Sep 2017)

Job Profile

Perform analysis of the given data and draw accurate inferences, in accord with the objectives of the analysis.

Preparing the trend analysis, customer analysis and customer comparison report on, WOW, QOQ, MOM, YOY

globally (61 Countries), Country wise, branch wise and territory wise.

Maintained the data integrity during extraction, manipulation, processing, analysis and storage.

Gather data required to conduct analysis from several sources, compile it together in prescribed format and

Enter the data in several data analysis software.

Evaluate the given problem, situation and crisis; investigate for solutions using data analysis practices and

Prepare analysis reports.

Taking part in conference calls with management teams and discussing about the new requirements, update

Strategies and goals and Prepare the deck for conference calls to discuss with clients

Determined required data by analyzing MS-Access databases and created customized reports.

Proven background translating cell formulas in Excel into VBA code and using Excel-based VBA to design,

Analyze, and deploy programs for reporting purpose.

Aided in development and management of Access database solutions using SQL Server, macros and reports.

3) Organization: TNT as MIS Executive (MIS Reporting) (20 May 2013 to 31 Aug 2015)

Job Profile

To keep control on Daily Weekly & Monthly Report Creating in MS-Excel and MS-Access through in depth

Analysis and producing the actionable information on schedule basis.

Collated, analyzed and documented company’s quarterly and half yearly performance details.

For supporting around 33 countries by distributing task oriented reports.

Generated, maintained and analyzed Sales, Quality and Client Service reports.

Monitored implementation of MIS processes and evaluated their effectiveness.

Performed Trend Analysis of Data and Automation of reports.

Successfully built scalable systems meeting deadlines

To take the responsibility for daily team huddle and tracker.

NOTABLE ACHIEVEMENTS:

Emerged as best employer in 2 quarters 2015

Recognize Performance monetary award2 quarters in 2016

Honored with Pride award for exceptional performance 2017

PERSONAL STRENGTHS

Good team player, both as a member as well as a leader

Successful in bringing creativity into any work

Sound analytical, quick learner and logical problem solving skills.

Good judgment, initiative, commitment and resourcefulness.

EDUCATIONAL QUALIFICATIONS

1. Master of Administration (MBA) From Karnataka State Open University Mysore.

2. Bachelor Degree in Business Management (BBM) From Mangalore University.

TECHNICAL QUALIFICATIONS

MS Access, MS Excel, Financial Reports.

Visual Basic for Applications.

IBM Impromptu, IBM Lotus Notes, Sales Force, Mainframe, Outlook, Smart, Core FTP.

MS Office tools.

Business Applications Software’s.

PERSONAL DETAILS

Sex : Male

Marital Status : Single

Nationality : Indian

Ashraf KA

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