Data Entry
Resume:
Zulma DuBose
*************@*****.***
EXPERIENCE
Humana Louisville, KY
Bilingual HR4U Support 2016– 2019
First point of contact support to incoming calls/emails/requests from employees to answer questions, resolve issues, and respond to inquiries related to HR processes and systems
Track caller inquiries and requests and communicates resolutions and updates using ticket management tools and other tracking tools
Provide accurate, consistent and timely responses to HR process, system and policy requests Perform basic administration processing and verification of required documentation
Educate employees on company practices and tools (e.g., HR4U webpage) to encourage employees to resolve questions on their own and support self-assistance functions
Meets key performance measures such as first call resolution, average answer speed, and call quality and other call center metrics
Report systems problems that may affect departmental standards
Complete testing and implementation of new services and systems as needed
Interact with multiple departments to resolve employee inquiries; Investigate and resolve escalated employee service issues or complaint
SAKS Incorporated Jackson, MS
Bilingual Credit Supervisor 2009 – 2016
Maintain constructive, viable, positive relationships and communications with In-Store associates, customers, and credit and collection agencies
Maintain accurate and current customer account files and related information
Oversee credit department functions and provide supervision / coaching to credit department team; plan and direct credit function activities, scheduling and duties
Understand, implement, maintain and help enforce credit policies and procedures
Assist in establishing and maintaining appropriate customer credit limits and customer credit management policies and procedures
Conduct credit analyses, reviews and investigations on customer accounts; communicate trends and opportunities for general improvements
Communicate with management regarding existing, potential and prospective customer account credit and/or collections issues
Zulma DuBose
*************@*****.***
EDUCATION
Mississippi State University Starkville, MS
B.S., Sociology and Criminal Justice May 2000
Certificate Criminal Justice and Corrections
SKILLS
Ability to multitask with focus on details
Strong verbal and written communication skills in English and Spanish
Effective engagement in teamwork
Proficient in MS Office Programs including Word, Excel, Access and PowerPoint
High quality data entry/ 10 key
Contact this candidate