Sales Customer Service

AMIRA GABER ZEYDA

Mob: +971*********)

E-mail: addk3z@r.postjobfree.com

https :// www.linkdin.com/in /amira-zeyda

** ***** ** *** ** - DEIRA - DUBAI

SALES ASSOCIATE

Customer Services BUSINESS DEVELOPMENT Marketing SALES

Reliable, energetic and self-motived with successful background in marketing and sales.

Highly motived customer services specialist with experience in resolving customer complaints and promoting conflict resolution.

Ability to cultivate key customer relationships for multiple campaigns in diverse industries.

STORE SUPPORT MERCHANDISING ATTENTION TO DETAILS INITIATIVE SOCIAL MEDIA SKILLS TEAM WORK RELEASE PLANNING CHANGE MANGEMENT COLLOBORATE PRIORITIZE CUSTOMERS

ARTICULATE SELF STARTER FLEXIBLE ORGONIZ SALES ATCHIEVMENT PRODUCTE KNOWLEDGE

WORK EXPERIENCE

Sales Associates UAE Dec.2018 Present

Dune London, Apparel Group

Sales Associate Representative

Acquire and apply high standards of product knowledge and selling skills to maximize all sales opportunities.

Create and execute sale department and operational strategies to achieve business objectives.

Collaborate with team mubers to develop sales and marketing approach for entire company.

Increased customer base by 15% during the year 2019 due to the delivery of quick service.

Greeted and welcomed clients with a warm, friendly and positive attitude.

Sales Associates Egypt DEC .2017 – Oct.2018

At LC Waikiki brand

Building, developing and maintaining my own Customer database ensuring repeat visits and loyalty.

Providing exceptional standards of customer service surpassing customer expectations.

Maintaining effective stock controls to ensure continued stock supply and ensure stock record.

Participating and supporting the team in stock takes as and when required.

Collaborated with team to quickly resolve customer complaints with appropriate action.

Provide customer feedback to store manager.

Customer service

Front Desk Agent Egypt MAR. 2017 - NOV. 2017

NATGAS Company

Used strong communication skills to collaborate with team members to ensure efficient guest service.

Created and maintained office forms and procedures to assist with administrative tasks.

Took orders, determined charges, and oversaw billing and payments.

Greeted and welcomed clients with a warm, friendly and positive attitude.

Coordinated the repair and maintenance of office supplies and equipment.

P. E TEACHER Egypt DEC. 2007 – DEC. 2016

EGYPTION Ministry of EDUCATION

A creative and enthusiastic approach both in and out classroom.

An excellent team player both within the department and cross phases.

Structure classes with classes learning outcomes inclusive of physical activity that meet objectives.

Monitor and report progress toward the facilities goals and objectives.

EDUCATION

Bachelor of Physical Education_ university of Alexandria with very good grad

Graduation - May 2006

PROFESSIONAL SKILLS

Mastery of Microsoft Office programs (Word, Excel, PowerPoint)

Comfortable working in both Microsoft Windows 10 and Mac OS X.

Excellent communication skills with a focus on team-building and customer relations.

Outstanding organizational, multitasking, and problem-solving abilities.

VOLUNTEER EXPERIENCE

VILLAGE OF HOPE Non-Profit Organization

Volunteer to help children to learn more life Skiles.

Organize summer party for children.

AWARDS AND HONORS

Outstanding Customer Service Award

October 2019

Recognized for outstanding service to clients and dedication to fellow employees.

Best Seller of Dune London

Mar 2019 – Aug 2019 - Dec 2019 – Jun2020

Ranked NO2 on the level of al brand as best sales.

One of the best sellers of Dune London.

PROFESSIONAL MEMBERSHIPS

Professional Customer Service Association (August 2018 – present)

American Society for Personnel Administration (October 2017 – present)

Freshmen Communications Academic Council (2017 – 2018)

LANGUAGE COMPETENCIES

Arabic: native language

English: fluent (speaking, reading, writing)

French: intermediate (speaking, reading); basic (writing)

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