Qualifications Profile

Detail-oriented, performance-focused, and dedicated professional, equipped with extensive experience in all aspects of claims encompassing specialized investigation, material misrepresentation, employment investigation, and casualty and property damage. Adept at determining auto damage appraisals; preparing and executing insurance claims and payments; and providing best solutions. Highly skilled at developing and improving processes to achieve goals and improve overall productivity and efficiency. Armed with exemplary management, analytical, and organizational skills; along with the ability to build and maintain relationships with diverse level of individuals. Fluent in English; with working knowledge of Spanish. Core competencies include:

Staff Supervision and Training Auto Property Damage Analysis Material Damage Repair and Auditing

State Management Estimate Review Liability Investigation

Professional Experience

Caliber Collision, Lewisville, TX

Field Quality Specialist (FQS), Central Review, and Remote Online Estimator Jul 2017–Mar 2020

Ensured facility compliance with insurance, safety, and corporate standard operating procedures across all stores with 90% travel

Communicated with the leadership to report performance results and recommend plans for improvement

Conducted compliance review through partnership training for appearance, safety, quality, profitability, and insurance relationship building

Employed keen attention to detail in reviewing and executing various insurance carrier distribution requirements planning (DRP) requirements, as well as verifying Occupational Safety and Health Administration (OSHA) requirements

Keenly assessed state and federal Equal Employment Opportunity Commission (EEOC) for posting compliance

Validated I-CAR industry repair standards for all auto repairs

Planned and executed standardized training for all levels of shop operation

Strictly adhered to applicable state law and utilized I-CAR and original equipment manufacturer (OEM) repair methods in validating all estimates in accordance with DRP requirements

Facilitated training for satellite facilities based on DRP requirements

Performed estimation on team production while maintaining strong quality estimates

Displayed leadership skills in handling multiple states and communicating with all levels of the organization including the chief executive officer (CEO) and chief operating officer (COO)

Notable Achievements:

Earned recognition as top online estimate producer within an organization in the country that has more than 3,600 estimators

Demonstrated proven capability of remote worker in developing over 1000 online estimates worth over $1.4M monthly

Established reputation as top producer in the Central Review Group for high number of estimates reviewed per day

Recognized with a $100 Challenge coin for improvements coached in over 200 shops in 6 different states as well as insurance partner exceptional satisfaction with compliance requests

Nationwide Insurance, Houston, TX

Material Damage Specialist II Aug 2014 –Jul 2017

Held full responsibility for auto damage appraisals, policy interpretation, and rental management

Made use of enterprise-automated rental management system (ARMs).

Met and surpassed performance in all metrics including estimate accuracy and customer service

Provided auto claim assistance by working as field adjuster

Infinity Insurance, Houston, TX

Texas Material Damage Manager Aug 2011–Jun 2014

Rendered keen management to various field teams throughout the State of Texas

Built and oversaw direct repair facilities for the RSVP program

Spearheaded the training, establishment, and assessment of material damage field appraiser

Assumed accountability in managing profit and loss, regulatory compliance, customer service, and issue resolution

Took charge of handling diminished value claims (DV)

Efficiently accomplished re-inspection and audit of claims

Notable Achievements:

Maintained coordination with the Special Investigations (SIU) and Casualty teams which optimized overall close without payment (CWP) and claims withdrawal rate by identifying and reducing fraud, such as material misrepresentation in post claim underwriting

Introduced employment funnel with the recruiters from Universal Technical Institute (UTI) to field appraisers that increased positive hires and retention rate

Successfully attained and exceeded ratings on metrics statewide that contributed to the overall profitability of the State

Developed the first DRP program in the company for the State of Texas that was adopted by the company for the rest of the country

Implemented independent auditing of the developed DRP program

Assisted with bringing the State from a loss to profitability by the end of my tenure

Farmers Ins./AIG/ 21st Centrury Insurance, Houston, TX

Senior Material Damage Adjuster Senior Property Damage Adjuster Aug 2002–Aug 2011

Participated in determining and interviewing guaranteed repair facilities as well as administering performance

Utilized CCC Pathways estimating system in conducting estimation

Effectively fulfilled the role of soft tissue casualty and liability adjuster

Managed the Farmer’s Sugarland APD office by serving as satellite adjuster

Steered efforts in conducting investigations on auto damage theft, total loss, subrogation, diminished value, and field auto damage property

Education

Bachelor of Business Administration in Management Sam Houston State University, Huntsville, TX

Police Officer Certification North Harris Community College, Houston, TX

Professional Development

Certification

Certified Appraiser and Estimator – I-Car Platinum

Welding Certification – I - Car

Master Police Officer Certification, State of Texas (Active)

Training

Corporate Training: Central Review, Field Quality Specialist, and Online Estimating

License

Property and Casualty Adjustor

Affiliations

Shenandoah Police Department I – CAR

Award

Law Enforcement Academic Achievement Award

Technical Skills

Microsoft Office Suite (Word, Excel, and Outlook) CCC Pathways One

UltraMate Estimating System Farmer’s Oracle Based CRN 4.1 Operating System Windows Operating Programs

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