Front Desk Office
Resume:
Lillie Stringer
Front Office Manager - Midas Hospitality
Park Hills, MO 63601
************@*****.***
Work Experience
Front Desk Agent
MD Hospitality - Festus, MO
November 2019 to Present
In this position, I am in charge of checking guests in and out, keeping a tidy work space, resolving guest issues, and training the new front desk agents. Front Office Manager
Midas Hospitality - Farmington, MO
March 2017 to November 2019
In this position at the Hampton Inn Farmington Location, my duties are to make sure guests are completely satisfied by providing friendly service, getting them checked in a check out quickly and efficiently, resolving any issues they may have and correspond with them and their companies via email. I manage the front desk agents and the breakfast attendants, solve any issues they may have and train our new front desk agents. I make the schedules for the front desk agents and breakfast attendants and cover any shift where an employee calls out or is on vacation. I manage the breakfast waste and tax-exempt guest in Excel spreadsheets, as well as data entry in the program M3. I am also in charge of getting the invoices paid to our vendors. I was also trained in the laundry, breakfast and housekeeping departments.
Apparel Associate
Walmart - Potosi, MO
July 2016 to March 2017
In this position I was to maintain the apparel, houseware, jewelry and baby departments. I ensured the returns were correct for these departments and organized them to be appealing to the customers eyes. I was also trained a cashier, in the health, beauty, sporting goods, grocery, and garden center departments.
Front Desk Clerk
Super 8 - Potosi, MO
July 2015 to March 2017
In this position, I was in charge of checking guests in and out, keeping a tidy workspace, resolving guest issues, laundry, and setting up the breakfast. Education
Associate's Degree in Social Work
Mineral Area College - Park Hills, MO
January 2017 to Present
Potosi High School
2016
Skills
• Excel
• Word
• Customer service
Additional Information
SKILLS
Great Customer Service
Ability to work under pressure
Conflict resolution
Strong written skills
Experience in Microsoft Word and Excel
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