Analyst Specialist
Resume:
DENNIS R MORGAN
***** * ****** ***** ******, Herriman UT 84096
***********@*****.***
Profile
Over 18 years as a successful professional experienced customer service representative with recognized strengths as a Lead and in areas of accounting, analytic, problem- solving, trouble-shooting, and planning/implementing proactive procedures with systems and development of procedures to avoid issues proactively.
10 years’ experience in a Leading/Mentoring management positions in accounting and production department areas with American Express and FedEx. Maintaining a high level of quality production while motivating team members and a high moral.
Experience working knowledge and schooling with using Microsoft Excel, Microsoft Word, Outlook and experience with PowerPoint
A team player, acknowledged as “Total Quality Customer Service Professional.”
Developed, planned and conducted audits and variance analyses of Shop Maintenance inventories, processed Shop Employee payroll reports and filings for Watkins/FedEx. Achievements
Personally have recovered $6 mil. in bottom line revenue within 8 yrs. analyzing freight in current position as a Sr. Freight Inspector with FedEx Freight. (2012-present)
Maintained and managed a monthly $100k shop inventory while maintaining a less than 3% difference annually as a Parts Coordinator for Watkins/FedEx Freight (2005-2011)
Direct involvement in creating and developing multiple New card Products and the Migration of Membership Banking to Utah with American Express Operation Center
Awarded Employee of the Month over 2000 employees with American Express Travelers Cheques for the leadership and the development of team members. (1989-2004) Employment
FedEx Freight (Watkins Motor lines)/Salt Lake City 2003- Present Freight Analyst
Review computer reports for shipments moving through the system to ensure the proper rules and NMFC codes are applied and provide Analyst education to Operation Supervisors.
Assist in providing research to Pricing through the collection and investigation of freight characteristics
Create, produce, and track charts, graphs, and action plans as needed in all freight analysis related process
Prepare inventory shipping and receiving records both manually and electronically
Comply with all applicable laws/regulations, as well as company policies/procedures American Express TCOC/Salt Lake City 1985 – 2004
Coaching/Mentoring Membership Banking Account Specialist
Monitored and maintained high leveled internet banking cliental accounts
Trained, mentored and motivated, team members in all areas of customer service, accounting and quality assurance.
Extensive traveling and development of new departments and procedure implementations in all areas of the Traveler Cheques, Banking and Accounting departments.
Education
Salt Lake Community College (SLCC) –
Accounting Business Management courses 2001-2002
High School Diploma – Gering, NE 1984
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