CURRICULUM- VITAE

YUSRA KHAN

Address: F-* Kohinoor Apartment Delhi Gate - 2

Darya Ganj New Delhi 110002

Mobile No: 964-***-****

E-Mail: addjrm@r.postjobfree.com

TRAININGS ATTENDED

Time & Stress Management

PHD Chambers 2018

Documentation Audit

Immigration.ca 2019

Visa Forms Audit

Immigration.ca 2019

CAREER OBJECTIVE:

To work and build a career in a challenging organization where all talents and potentials are fully explored, harnessed and utilized for the optimum benefit of organization and the general public. Thereby providing a stimulating environment that values hard work, and encourages professional development and customer to ensure that the excellence of program is achieved and to maximize the on time and quality of client’s expectation

ACADEMIC RECORDS:

Graduated, English (Hons) from Delhi University Completed 12th class from CBSE Board with 85% Completed 10th class from CBSE Board with 65%

PRESENTLY WORKING WITH “ABHINAV OUTSOURCINGSPVT LTD” (10 Aug 17’ till present

Senior Process Executive (August 2017 – December 2017)

Team Leader – Process (January 2018 – December 2018)

Process Controller – Canada (January 2019 – Till Present)

Individually responsible to ensure smooth processing of assigned clients and their files;

Oversee the completion of all relevant visas and immigration documents and ensures that they are received within the time limit set by the oversee government.

Communicate with the other branches as well and handle their cases and clients also and ensure their file to be dispatched as per the commitment they made to the clients.

Taking new sign ups from the Sales Managers and perform all related duties including but not limited to:

Explaining the forms and document checklist;

Educational credential/skills assessment processes, as the case may be;

Helping the clients in completing forms and guiding them on related queries, including on documentation;

Take full responsibility of assigned clients and ensure their satisfaction;

Making on-time entries in ACT/CRM and recording them in Excel;

Keep the clients updated as regards processing of his file;

Ensuring on-time revert and interaction at all times with the clients;

Regular follow-ups with the clients through calls and e-mail.

Handling queries of Clients over the phone as regards to forms and their documents.

Managing team of 6-8 executives for Canada Process at the time of Team Leader tenure

Motivate all team members, work over their escalations and taking daily reports

Manage their cases and inventories monthly, measure their performance for incentives

Being designated as Process Controller responsible to manage team size 20-24 executives, Team Leads and Associate Team leads (Team included Western Division, Canada Process and Australia Process)

Independently managing 100+ cases along with team management

Direct co-ordination with our associated legal team in Canada named as Immigration.ca

Attended training on international level from Canadian counter-part on subject of key elements in visa documentation

Responsible for the on job trainings of new joined in the team

PAN India coordination and Knowledge exchange as and when required

WORKED WITH “SEVENSEAS SHANTI EDUTECH PVT LTD” (01 Feb 17’ till Aug 17’)

Sevenseas Shanti Edutech Pvt Ltd. is having several years of experience in providing services for Permanent Residency in various Countries, although it is well developed and established in Study Abroad. Sevenseas have good hold on its services; loyalty towards clients is the biggest success to it. It is well known name in the Immigration Industry with expertise of 9 years it is delivering fruitful services to clients.

DESIGNATION: VISA CONSULTANT & DOCUMENT MANAGER

Taking counseling related to PR applications

Convert interested clients into sign-up/enrollment

Co-ordinate inside work related to staff & Customers

Assisting clients about entire visa process

Providing brief details of Govt steps towards Canada & Australia PR Application

Delivering after sign-up services

Basic eligibility assessment of 60 points for Australia subclass 189/190/489

Pre-assessment for Canada and evaluating profile for 67 points

Assisting for Australia & Canada PR documents and application registration

Explaining points and eligibility criteria as per profile

Providing all info about job and successful application

Handling walk-ins for Permanent residency

Specialized in Canada and Australia filing

Filter the occupation for Australia as per client’s profile and assessing body/Authority

Practically filed Vetassess, ACS and EA (Australia)

Canada Express Entry and its requirement elaborate to client

Well aware of Canada filing into 2 categories (FSW/ CEC)

Delivering maximum conversion for sales (Sign-up)

Making tracks of Sales on weekly & Monthly bases (Excel)

Making offers and proposals for clients to engage the business

WORKED WITH “GIS IMMIGRATION” (April 16’ to January 17’)

Genuine Immigration service is the experienced and trusted service provider since several years & providing settlement and global migration services in different-different vertical like Permanent Residency, Business and investment immigration, work permit stamping, overseas job search, gulf recruitment, searching H1B sponsorship and overseas study, and proving a pioneer name among the other service provider.

DESIGNATION: VISA CONSULTANT & ADMIN

Co-ordinate inside work related to staff & Customers

Assisting clients about entire visa process

Eligibility check for Australia & Canada skilled Immigration

NOC code & Anzsco suggestion as per individual profile

Responsible to guide clients accurately for language score requirement (Academic IELTs/PTE for Australia and IELTs GT/ TEF for Canada)

Providing brief details of Govt steps towards PR Application

Delivering after sign-up services

Assisting for PR documents as per the Country of Interest

Providing all info about job and successful application

Filter the qualifying profile thru job portals

Taking initial service of Eligibility & explain clients about the whole process

As office Admin: taking care of all the stationary, office maintenance, staff attendance etc

Making tracks of Sales on weekly & Monthly bases (Excel)

Making offers and proposals for clients to engage the business

WORKED WITH “WEBSITMENT TECHNOLOGIES” (April 14’ to Sep 15’)

WebSitment Technologies Pvt. Ltd. Founded in the year 2011, WebSitment is a relatively young organization trying to make a mark in the IT domain that is dominated by heavy weights.

DESIGNATION: TEAM CO-ORDINATOR & ADMIN

Co-coordinating with calling and marketing team

Maintain the record of Marketing/Calling and Data.

Answering the phones

Taking meeting on weekly bases for sales update

Motivate sales & marketing team to achieve maximum sales

Prepare & apply strategy to get full conversion

Greeting and coordinate with clients

Filling and documentation

Maintaining the sales records on Monthly bases

Preparing proposals for clients

Ordering office stationery supplies

Arrangements of in-house parties & festival celebrations

Maintain the record of staff attendance

Taking care of office cleaning, refreshments, documents and petty cash

Other duties as assigned by the director.

WORKED WITH “NET-HUB INFOTECH” (Sep 13’ to Mar14’)

Net hub provides excellent training quality at each level, Associate, Professional and Expert. Along with the trainings they provide global certification as Net Hub is the authorized partner of Pearson and Ec-council.

DESIGNATION: COUNSELOR & STUDENTCO-ORDINATOR

Responsible for providing course information clearly on phone

Responsible for achieving monthly targets

Must convert maximum visits into admission

Counsel Students for Networking Courses.

Counsel students who are considering a career change.

Advise students about what courses they need for particular career.

Maintaining the register, paperwork, and documents related to students.

Handle online or website enquires.

Establish relationship of trust and respect with students.

Help students towards a deeper understanding of their concerns.

Maintain the database and daily follow up with students.

Responsible for attending calls related to courses

WORKED WITH “MY MONEY MANTRA (RKPL SHELTERS)” (Sep 12’ to Mar13’)

RKPL Shelters is India's leading financial services distributor. They have more than two decades of experience and expertise to bring unmatched value to their clients. They offer a wide product menu and reputed partnerships to bring the best to their customers. They are providing variety of Mortgages, Loans and entire financial support to their valuable clients.

DESIGNATION: TELE SALES & APPLICATION CO-ORDINATOR

Handling customer’s queries related to loan and credit cards.

Achieve targets (daily and monthly).

Make good relationships with customers.

Regular follow-up with client.

Maintain database.

Handling team as well and get trained all the new team members

Arrange corporate meetings with the HR (Companies)

Generate leads through cold calling.

Process the application to the bank.

Co-ordinate for the approvals

Competencies

Fast learner, adapt well to changes and pressures at workplace.

Friendly with an upbeat attitude.

Active in critical situations at professional end

Personal Details

Marital Status Single

Date of Birth 18-08-1991

Father Name MD. Yamin Khan

Father’s Occupation: Businessman

Mother’s Occupation: Home Maker

Declaration

I confirm that the information provided by me is true to the best of my knowledge and belief.

Place: New Delhi

Date: 20th Oct’ 2019

Day: Wednesday

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