Lou Ann T. Noromor

Contact # : +971*********

Email ID: addjqk@r.postjobfree.com

OBJECTIVE: Obtain a position where I can maximize my management skills, quality assurance, program development and training experience

EMPLOYMENT HISTORY

Chi Nail Spa April 2014 to April 2020 – 6 years

Receptionist

Dubai, UAE

To ensure guests receive a warm welcome to the premises and providing a high level of hospitality, showing guest through to the relaxation area.

To assist in the booking of all clients, maximizing occupancy of treatments and revenue.

Ensuring that all bookings are up to date.

Keep the reception area clean and conducive for client as they wait for their turn to be attended too.

Keep clients updated on currently available promotions and discounts in services offered in the Spa.

Process payments from clients for services ordered from the Spa.

Answer the phone in a professional and knowledgeable manner to obtain appropriate information and to address the customer’s needs.

Sell spa products and perform up-selling activities.

Shima Beauty Lounge July 2008- Nov. 2011- 3 years Receptionist

Dubai, UAE

Ensures proper appointments reports schedule

Assist in developing promotional events, which focus on increasing the clientele of the spa.

Prepare daily and monthly income requests

Answer telephone calls and provide accurate information to clients.

Prepare sales report to the head office

Prepares monthly and daily reports such as attendance, monthly sales etc.

Provide information on services offered by salon.

Making sure money is secure after daily services.

Respond to customer emails in a timely manner

Tributes/Skills/Knowledge

A welcoming, friendly and helpful attitude

Excellent multitasking skills to successfully handle several assignments together

Possess strong organizational skills required for achieving efficiency on the job

Excellent communication skills needed for effective discussions with clients to promote the spa’s products and services to them.

Work with people with a varied background and cultures.

Efficient in MS Office esp. in preparing reports, MS Excel and MS Word

The ability to deal with occasional difficult situations or complaints

Efficient in admin works, telephone operator, sending/ receiving fax messages

Can Work under pressure and hard working person

Politely answers to clients’ queries and can easily catch up with the policies, promos and other reports explained to me

Above average written & verbal communication skills

The ability to work as part of a team

Attention to detail

PERSONAL INFORMATION

Birth of Date : October 09, 1982

Age : 37 years old

Sex : Female

Civil Status : Single

Nationality : Filipino

Address : LagoVista Tower C,International Media Production Zone, Dubai

EDUCATIONAL INFORMATION

College: La Consolacion College, Mendiola, Manila Philippines June 1999 – Oct 2001

Secondary: La Immaculada Concepcion School, Malinao Pasig City Philippines 1999

Primary: Pasig Elementary School, Malinao Pasig City Philippines 1995

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