Rudaina Al Zoubi

IT support specialist

ABU DHABI, AL SHAMKAH 17 ST15 VILLA 27, T: 025864954 M: 009*********** E: addjox@r.postjobfree.com

PERSONAL SUMMARY

IT Support Specialists provide assistance to clients with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems, managing hardware such as patch panels, switches, and cabling; deploying workstations and training end users with programs; and working in conjunction with the help desk team to resolve issues as they occur. While not imperative for the role, a bachelor's degree on information technology UAE, completed college course works up to 4th year Damascus university computer engineering college.

AREAS OF EXPERTISE

• Administrative support/ITIL

• Cisco CCNA

• Customer satisfaction

• Desktop Support

• Diagnosing faults

• IT maintenance

• Logging faults

• Problem analysis

• Resolving incidents

• Support requests

• Support requests

• Trouble shooting

WORK EXPERIENCE

AL HAKEEM computer training center

ICDL TRAINER June 2006 - July 2008

Trainer for Business skills, Computer basics, ICDL Software applications, Microsoft Office suites [2007& 2010] and City & Guilds [IT principles, Excel,Database and Word processing.

Managing and promoting ICDL .

Preparing Course modules & outlines, Supervising students research activities

Provide assistance and tutoring to individual clients periodically, Prepare materials & class

governmental secondary school

TEACHER OF COMPUTER SCIENCE August 2008 - June 2010

Preparing the curriculum and presenting the material to class. complete many other general tasks as well, such as tracking attendance, assigning homework, grading assignments, giving feedback and communicating effectively with students at all levels of technological understanding. complete include holding office hours, ensuring that class materials are up to date, reviewing curriculum and demonstrating professionalism in dealing with others.

Al Hakeem computer center Syria DARA

SUPERVISOR OF COMPUTER TRAINING CENTER July 2010 - May 2012

• Providing leadership, management and guidance to Center staff.

• Conducting staff performance reviews.

• Handling any customer complaints.

• Responding to customer email or telephone inquiries.

• Ensuring high quality and accuracy of work of staff.

• Putting together daily performance reports for senior managers.

• Liaising with the Call Center management team to monitor the effectiveness of service policies and practices.

• Troubleshooting any operational problems.

Emirates private school UAE ABU DHABI BANI YASS

IT HELP DESK /COMUTER TEACHER January 2015 - January 2017

• Serving as the first point of contact for teachers seeking technical assistance over the phone or email

• Performing remote troubleshooting through diagnostic techniques and pertinent questions

• Determining the best solution based on the issue and details provided by teachers and staff

ALEF education

IT ON SITE SUPPORT August 2019 - October 2019

- providing technical assistance to students/teachers by installing, configuring, testing, and upgrading.

- act as standby system technicians who provide IT solutions as soon as a malfunction occurs.

- ensure smooth performance of computer systems.

- technical assistance to proffer solutions over the phone, via email or face-to-face.

- perform routine maintenance of computer systems.

-involves reading and following equipment instructions when installing or conducting system repairs.

- direct end-user to more experienced personnel for effective resolution of an issue.

- perform following-up on users to obtain feedback, which is useful in making proper adjustments and service improvements.

- monitor equipment and application use to ensure optimal performance.

PROFESSIONAL SKILLS

• Accurately following diagrams and written instructions to repair a fault or set up a system.

• Always working within the relevant legislation, policies and procedures.

• Clearly communicating complex IT issues to suppliers and non-technical staff.

• Experience of web content management systems.

• Flexible to overtime requests.

• Giving sound advice on technical matters.

• Good knowledge of standard computer languages.

• Grasping technical concepts quickly and easily.

• Installing and configuring computer hardware systems and IT software.

• Knowledge of Networking fields such as TCP/IP switches and routers.

• Maintaining records of software licenses.

• Physically fit & able to lift IT equipment, crawl under desks to access cabling etc.

EDUCATION

Damascus university/computer engineering college, Syria Damascus 09 2000 - 09 2006

bachelor degree computer engineering(stopped in the fourth year).

Al Khwarizmi International College, ABU DHABI 09 2015 - 06 2017

diploma information technology .

Al Khwarizmi International College, ABU DHABI 09 2015 - 06 2019

bachelor degree information technology, information technology.

ADDITIONAL PERSONAL INFORMATION

Marital status: married

Visa status: husband sponsorship

Drive license: UAE drive license

Birth day :21/08/1981

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