PAUL QUINN, B.A. (Hon)

Phone: 226-***-****, addjmx@r.postjobfree.com

PROFILE

Possess bilingual collections experience

Fully bilingual, written, oral, and reading

Confident communicating in a direct and, if necessary, persuasive manner, while maintaining customer loyalty

Known for being highly motivated, dependable and meticulous

Computer knowledge: Accpac, Goldmine, AS/400 system, MS Word, Excel, TSO & Solve and the Chrysler SMART System

EDUCATION

Honors Bachelor of Arts (French)

University of Western Ontario, London, 1989

Bachelor of Arts (major in French and minor in Business)

University of Windsor, Windsor, 1988

EMPLOYMENT HISTORY

TD/Canada Trust September 2014-February 2 2020

TD/Canada Trust(contract), Mar 09, 2009-present(full time as of Apr ‘10)

Keying of Canadian dollar invoices for Canadian TD branches

Keying of USD invoice for TD branches in the United States, follows different systems.

Keying of invoices for the New York branches.

Accuracy and amount of work processed well above the quota.

Processing ADI(electronic submission) entries, of which I am prime

Processing EPAY files(electronic payment)

I am prime on keying of GL entries

I am prime/secondary for processing of Medical and CAPA files.

I have done all the training and continued education for EPAY and the GL keying

Emco Corporation, Contract Data entry Sep 22-Dec 30, 2008

Bilingual calling for invoices and responding to calls about outstanding invoices and their payment status

Data entry of all paper invoices, large volume of work

Using their TREND system to do data entry and Rateshop system.

Filing of all work maintaining organized system.

London Life Insurance Company, CSR Oct 12, 2004-Aug 22, 2008

Handling incoming calls for both English and French languages, and translating to supervisors when necessary.

Ability to multi-task during busy periods, thereby keeping queue managed and maintaining call handle time.

Taking on extra responsibilities whenever requested by supervisor and any extra work that was needed to maintain quality of work in the area.

Transferred from London Life Traditional Life to the Unitrad team with great interest in learning new information and systems.

ETS Service Representative, TD/CT BANK Oct. 2002 – Oct 31, 2004

Use customer service, phone and technical skills to support ABM and CDU’s for nine TD vendors across Canada (e.g. IBM)

Work with a team of fifteen to achieve 99% platform availability and 98-99% customer service level satisfaction

Continually demonstrate an ability to complete large amounts of work with high accuracy and autonomy

Provide of accurate and detailed problem documentation and escalation to ensure timely resolution.

Provide complete information, to bank personnel, as to the maintenance and repairing, if possible, of the Instant Teller machines, and their Cash Dispensing Units.

Provide support functions, in both French and English, across the country.

Work with no supervision while I am working the overnight shifts, taking calls from all across Canada.

REFERENCES, Available upon request

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