Training Design
Resume:
Framingham MA *****
Douglas B. Cross
*******@***.***
Skills
curriculum design/development -Perform needs assessment and job task analysis. Design and develop appropriate multi-media, e-learning, instructional and non-instructional strategies. Implement supporting evaluation and post-training follow-up strategies.
consulting/client management- Work with internal and external stakeholders to provide expertise in all aspects of training and career development. Analyze organizational and job-specific performance issues and causes. Identify, implement and evaluate interventions that maximize business results.
program management- Coordinate overall design, development and implementation of multiple, complex training and non-training initiatives. Skills include budgeting, risk assessment, staffing and quality assurance of both internal and vendor-based projects.
organizational leadership/influence- Build and enhance collaborative relationships on multiple organizational levels. Gain consensus around the best 'win-win' outcome based on risk/reward, and build support for that outcome.
group facilitation/teaching- Design and facilitate focus groups, task force meetings, and classroom instruction.
Professional Experience
instructional designer Fresenius Medical Care North America
Designed and developed numerous e-learning, and instructor-led training programs for employees supporting Fresenius Kidney Dialysis Centers.
Worked with internal subject matter experts to assess the knowledge, skills, and behaviors required of multiple audience groups.
2016- pres.
training specialist principal Genzyme Corporation
Managed the design and development of custom training programs, including e-learning, instructor-led and OJT.
Led training project teams and managed training activities to effectively implement strategic business objectives in driving quality, compliance and effectiveness.
Participated in cross-functional project teams and provided guidance for training development and rollout strategies.
2013- 2016
onboarding curriculum consultant RSA-Division of EMC
Assessed the knowledge, skills, and behaviors required of new Professional Services and Customer Support employees to become effective organizational members. Activities included:
- Interviewing Senior Leaders regarding current organizational goals and challenges.
- Conducting job task analyses of all technical employees within each organization.
- Designing a comprehensive, cost-effective new-hire onboarding curriculum.
2012- 2013
Douglas B. Cross
Professional Experience
(continued)
performance consultant/program director Fidelity Investments
Consulted with Fidelity Institutional business partners to identify risk & compliance-related business needs and determine appropriate performance interventions. Established key relationships with an eye toward providing solutions for future needs.
Managed the overall end-to-end process (analysis through implementation) of multiple e-learning, virtual and seminar-based training solutions tied directly to business goals.
Managed FINRA-mandated, e-learning Continuing Education curriculum ensuring 300+ covered associates maintained current licenses.
2010- 2012
senior instructional design consultant IBM Corporation
Designed a global Regional Mentor curriculum providing field reps and their mentors with the critical skills and knowledge for selling and servicing a new test management and quality management application tool.
Led overall design and implementation of initial Rational Software e-learning curriculum rollout. Consulted on end-to-end processes, courseware standardization and staffing needs.
Responsible for the design, development and implementation of numerous highly successful e-learning programs for IBM client organizations including: FEMA, AT&T and MCI Telecommunications.
2000-2010
training consultant Cross & Associates
Designed, developed and implemented various new-hire onboarding, sales, leadership, career development and performance management programs for numerous large companies including:
- Johnson & Johnson Medical Inc. - American International Underwriters
- Arthur D. Little Inc. - MetroWest Leadership Academy
- Fidelity Investments - BlueCross BlueShield of Massachusetts
Consulted with numerous Fortune 500 clients to assess needs and develop cost-effective solutions.
1993-2000
Education
master of arts- video production Emerson College- Boston, MA
bachelor of arts- rhetoric & communication State University of NY- Albany
Professional Development
Kirkpatrick Four Levels- Evaluation Program
Consulting Skills- Peter Block & Assoc.
Information Mapping Workshop-IMI Inc.
Presenting Data and Information- E. Tufte
MetroWest Leadership Academy
Front End Analysis-Harless Guild
Science of Productivity-Tom Gilbert
Managing for Accelerated Productivity
Project Management Skills Seminar
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