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Training Design

Location:
Framingham, MA
Posted:
June 01, 2020

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Resume:

** ******** ******

Framingham MA *****

Douglas B. Cross

508-***-****

addjme@r.postjobfree.com

Skills

curriculum design/development -Perform needs assessment and job task analysis. Design and develop appropriate multi-media, e-learning, instructional and non-instructional strategies. Implement supporting evaluation and post-training follow-up strategies.

consulting/client management- Work with internal and external stakeholders to provide expertise in all aspects of training and career development. Analyze organizational and job-specific performance issues and causes. Identify, implement and evaluate interventions that maximize business results.

program management- Coordinate overall design, development and implementation of multiple, complex training and non-training initiatives. Skills include budgeting, risk assessment, staffing and quality assurance of both internal and vendor-based projects.

organizational leadership/influence- Build and enhance collaborative relationships on multiple organizational levels. Gain consensus around the best 'win-win' outcome based on risk/reward, and build support for that outcome.

group facilitation/teaching- Design and facilitate focus groups, task force meetings, and classroom instruction.

Professional Experience

instructional designer Fresenius Medical Care North America

Designed and developed numerous e-learning, and instructor-led training programs for employees supporting Fresenius Kidney Dialysis Centers.

Worked with internal subject matter experts to assess the knowledge, skills, and behaviors required of multiple audience groups.

2016- pres.

training specialist principal Genzyme Corporation

Managed the design and development of custom training programs, including e-learning, instructor-led and OJT.

Led training project teams and managed training activities to effectively implement strategic business objectives in driving quality, compliance and effectiveness.

Participated in cross-functional project teams and provided guidance for training development and rollout strategies.

2013- 2016

onboarding curriculum consultant RSA-Division of EMC

Assessed the knowledge, skills, and behaviors required of new Professional Services and Customer Support employees to become effective organizational members. Activities included:

- Interviewing Senior Leaders regarding current organizational goals and challenges.

- Conducting job task analyses of all technical employees within each organization.

- Designing a comprehensive, cost-effective new-hire onboarding curriculum.

2012- 2013

Douglas B. Cross

Professional Experience

(continued)

performance consultant/program director Fidelity Investments

Consulted with Fidelity Institutional business partners to identify risk & compliance-related business needs and determine appropriate performance interventions. Established key relationships with an eye toward providing solutions for future needs.

Managed the overall end-to-end process (analysis through implementation) of multiple e-learning, virtual and seminar-based training solutions tied directly to business goals.

Managed FINRA-mandated, e-learning Continuing Education curriculum ensuring 300+ covered associates maintained current licenses.

2010- 2012

senior instructional design consultant IBM Corporation

Designed a global Regional Mentor curriculum providing field reps and their mentors with the critical skills and knowledge for selling and servicing a new test management and quality management application tool.

Led overall design and implementation of initial Rational Software e-learning curriculum rollout. Consulted on end-to-end processes, courseware standardization and staffing needs.

Responsible for the design, development and implementation of numerous highly successful e-learning programs for IBM client organizations including: FEMA, AT&T and MCI Telecommunications.

2000-2010

training consultant Cross & Associates

Designed, developed and implemented various new-hire onboarding, sales, leadership, career development and performance management programs for numerous large companies including:

- Johnson & Johnson Medical Inc. - American International Underwriters

- Arthur D. Little Inc. - MetroWest Leadership Academy

- Fidelity Investments - BlueCross BlueShield of Massachusetts

Consulted with numerous Fortune 500 clients to assess needs and develop cost-effective solutions.

1993-2000

Education

master of arts- video production Emerson College- Boston, MA

bachelor of arts- rhetoric & communication State University of NY- Albany

Professional Development

Kirkpatrick Four Levels- Evaluation Program

Consulting Skills- Peter Block & Assoc.

Information Mapping Workshop-IMI Inc.

Presenting Data and Information- E. Tufte

MetroWest Leadership Academy

Front End Analysis-Harless Guild

Science of Productivity-Tom Gilbert

Managing for Accelerated Productivity

Project Management Skills Seminar



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