Customer Care Service

CURRICULUM VITAE

ALDO PERUGINI D.O.B. ** Oct **** Nationality: Italian Status: Single

E-mails: ****.********@******.** ************@*******.*** Clean driving licence: cat. B Mobile: ++48-575****** / ++39-339*******

Personal Profile:

I like to collaborate with a good team of professionally motivated people to reach the company objectives that wants to consider also the creativity and professionalism of the single individual; the constant improvement and update of my professional and skills. I had several years of experience in non-destructive testing, as well as QA/QC Welding Inspector sector Oil & Gas sector, pipelines, sealines, refineries and plants. From 2016y I have had also experience as Customer Care Service Specialist, Finance & Account Administration in Poland. Good knowledge of polish and english languages, computer and Office, SAP-ERP and Citrix programs literacy.

Key Skills:

• Good interpersonal skills

• Able to prioritize work load

• Team player

• Transferable skills

Education:

July 1983 – High School Diploma (Chemistry) - I. T. I. S. “E. Mattei” in Recanati (MC) Italy. Languages:

Italian: mother tongue English: very good (B2) Polish: very good (B2) Training:

Jan 2018: Training course of Customer Service Specialist english and italian languages with Sitel Business Process Services Poland Sp. z o.o. in Warsaw (Poland) Oct 2016: Training course in Finincial & Accounting Administration english and italian languages with Infosys Business Process Outsourcing Poland Sp. z o.o. in Łódź (Poland). Jun 2016: Training course of Customer Service Specialist english and italian languages with SouthWestern Business Process Services Poland Sp. z o.o in Łódź (Poland). July 2013: Training course of International Welding Inspector Comprehensive level IWI/EWI-C. Issued certificate by I.I.W. Genova (Italy).

Apr-May 2010: Training course of UT- RT-MT-PT methods Technician level II according with UNI EN 473/ISO 9712 by RINA Genova (Italy).

April 2009: Training course of International Welding Inspector Basic level IWI-B Issued certificate by I.I.W. Genova (Italy).

October-December 2005: Training course of Ultrasonic Operator Technician level II according with UNI EN 473, UT welding sector.

Nov.2003-Mar.2004: Commercial Correspondent Course in English - Mondo Lavoro S.p.A., (Specialised European course level II).

October 1986 - April 1987: RT, UT, MT, PT methods course to Saipem S.p.A. (ENI), Pipe lines Training Centre in Matelica (Italy).

Employment History

:

Name and country of employer: Salesmasters Poland Jan 2019-Mar 2020 Place of work: Warsaw Poland

Position: Customer Care Service Specialist, sales specialist Description of the activities:

• Customer Care Service Specialist - Source services of incoming call in Italian language

• Management and responsibility by phone and email of orders

• Sales specialist of natural food supplements for weight loss Name and country of employer: Sitel BPS Poland Jan 2018-Oct 2018 Place of work: Warsaw Poland

Position: Customer Care Service Specialist

Description of the activities:

• Customer Care Service Specialist - Source services of incoming Italian language

• Management and responsibility for telephone and e-mail, administrative support for users of global brand IT services (handling customer requests, such as modification, cancellation or updating of existing orders).

Name and country of employer: Infosys BPO Poland Sep 2016-Dec 2016 Place of work: Łódź Poland

Position: Senior Accountant

Description of the activities:

• Financial Senior Service Account Agent

Name and country of employer: Southwestern BPS - Poland Jun 2016-Aug 2016 Place of work: Łódź Poland

Position: Customer Care Service Specialist

Description of the activities:

• Service orders accounting

• Inbound source services

Name and country of employer RINA Services S.p.A. Genova – Italy May 2014- Feb 2015 Project name: PIPELINE BUSSO-PALIANO (IS) DN 20”/11,1 75bar – Italy Final client: S.G.I. SpA – Italy

Place of work: Saipem yard in Pozzilli (IS) – Italy Supervisor: SAIPEM S.p.A. – Italy

Subcontractors: S.A.L.P. SpA Italy – PPS Inc. Germany Position: QC/ Welding Inspector

Description of the activities, responsibilities, main interfaces:

• Preliminary check of entire documentation regarding welding activities

• VT inspection on every performed weld.

• RT interpretation and ensure that NDT activities are carried out on welded joints (RT and PT facilities)

• Perform routine surveillance of WPS application on welding activities.

• Material traceability

• Welding audit.

• Check perform welding-book/welding register activities.

• Perform daily/weekly/monthly reports of work in progress interfacing with client.

• Perform final welding inherent documentations.

Name and country of employer: Techfem S.p.A. Fano (PU) – Italy Oct 2013 – Dec 2013 Project name: pipeline VARIANTE AEROPORTO di Bolzano (BZ) DN 20”/11,1 75bar – Italy Final client: SNAM Rete Gas S.p.A. – Italy

Place of work: yard in Bolzano (BZ) - Italy

Position: QC/ Welding Inspector

Description of the activities, responsibilities, main interfaces:

• Preliminary check of entire documentation regarding welding activities.

• VT inspection on every performed weld.

• RT interpretation and ensure that NDT activities are carried out on welded joints (RT and PT facilities).

• Perform routine surveillance of WPS application on welding activities.

• Material traceability

• Check perform welding-book/welding register activities.

• Perform daily/weekly/monthly reports of work in progress interfacing with client.

• Perform welding inherent documentations.

Name and country of employer: RINA Services S.p.A. Genova – Italy Jan – Feb 2013 Project name: none - SAIPEM S.p.A. Cortemaggiore (PC) – ITALY Final client: SAIPEM S.p.A. - Italy

Place of work: ENI S.p.A. Corporate University Cortemaggiore – Italy Position: QA/QC Welding Inspector

Description of the activities, responsibilities, main interfaces:

• Qualification WPS

• Perform final inherent documentations.

Name and country of employer: RINA Services S.p.A. Genova – Italy Nov 2011- Oct 2012 Project name: EAST PROJECT PLANT - ENI Refinery Sannazzaro de’ Borgundi - Italy Final client: ENI S.p.A. - Italy

Supervisor: SAIPEM S.p.A. - Italy

Subcontractor: Fincimec s.r.l. Novara – Italy

Place of work: Workshop Fincimec s.r.l. Novara – Italy Position: QA/QC NDT Welding Inspector

Description of the activities, responsibilities, main interfaces:

• VT inspection on every performed weld.

• RT interpretation and ensure that NDT activities are carried out on welded joints (RT and PT activities).

• Perform routine surveillance of WPS application on welding activities

• Material traceability.

• Welding audit.

• Check perform welding-book/welding register activities.

• Perform daily/weekly/monthly reports of work in progress interfacing with SAIPEM QA/QC coordinator.

• Perform welding inherent documentations.

Name and country of employer: LAMBDA cnd s.r.l. – Italy Mar 2011- May 2011 Project name: GORGON PROJECT - BARROW ISLAND LNG PLANT Final client: CHEVRON AUSTRALIA PTY LTD

Subcontractor: NUOVO PIGNONE S.p.A.

Place of work: Yard in Navalmare s.r.l. LA SPEZIA – Italy Position: QC/NDT Wlelding Inspector

Description of the activities, responsibilities, main interfaces:

• VT inspection on every weld performed

• Ensure that NDT activities are carried out on welds (LPT activities)

• Perform routine surveillance of WPS application on welding activities

• Perform welding-book/welding register activities

• Perform daily/weekly/monthly reports of work in progress interfacing with Navalmare s.r.l.

• QA/QC coordinator.

• Perform final welding inherent documentations.

Name and country of employer: CPM Tecsaldo s.r.l. - Italy Mar – Sep 2010 Project name: Pipeline Bunde-Etzle DN 48” length 60 km Final client: GHIZZONI PIPELINE CONTRACTORS S.p.A. Place of work: Yard in Wiesmoor - Germany

Position: QC/NDT Welding Inspector

Description of the activities, responsibilities, main interfaces:

• Ensure that NDT activities are carried out on welded joints

• Perform routine surveillance of WPS application on welding activities

• Perform pipe book activities

• Perform daily/weekly/monthly reports of work in progress interfacing with GHIZZONI QA/QC coordinator.

Name and country of employer: RINA Industry S.p.A. – Italy Oct-Nov 2009 Project name: Isabella Field Development Sealine DN 16” and 8” length 22 km Final client: Ed-Ina d.o.o.

Place of work: Micoperi 30 ship - Croatia

Position: QC Welding Inspector

Description of the activities, responsibilities, main interfaces:

• Ensure that Inspection & Test Plans are timely basis applied by the contractor

• Perform daily/weekly/monthly reports of work in progress interfacing with Ed-Ina QA/QC coordinator.

• Ensure that NDT activities are carried out on welded joints (RT activities)

• Perform routine surveillance of WPS application on welding activities

• RT interpretation

Name and country of employer: Quality Test s.r.l. – Italy Jun- Jul 2009 Project name: none

Final client: Polimeri Europa (ENI) - Endura S.p.A. (Supervisor Company) Place of work: Polimeri Europa (ENI) S.p.A. Petrochemical Refinery Ravenna - Italy Position: UT Operator/VT Inspection

Description of the activities, responsibilities, main interfaces:

• Perform VT inspection and UT thikness inspection on plants in maintenance

• Perform inherent documents.

Name and country of employer: RTM BREDA s.r.l. - Italy Dec 2008 –Mar 2009 Project name: none

Final client: RTM BREDA s.r.l. (Laboratory of destructive testing and NDT) Place of work: Carrè - Italy

Position: UT Operator

Description of the activities, responsibilities, main interfaces:

• Perform UT inspection on semi-finished steel parts. Name and country of employer: LAMBDA cnd s.r.l. – Italy Aug-Nov 2008 Project name: Pipeline Arluno-Magenta DN 20” length 2 km, and pipeline Cusago-Rho DN 30” length 1 km Final client: SNAM S.p.A. (ENI) - ENERECO S.p.A. (Supervisor Company) Place of work: Yards in Mesero/Rho - Italy

Position: QC Coordinator/NDT Welding Inspector

Description of the activities, responsibilities, main interfaces:

• Ensure that NDT activities are carried out on welded joints

• Inspection and supervision of the NDT activities on welded joints (RT activities)

• Perform routine surveillance of WPS application on welding activities

• Ensure that Inspection & Test Plans are timely basis applied by the contractor

• Perform daily/weekly/monthly reports of work in progress

• RT interpretation

• Perform complete inherent documentation to the end of welding activities.

• Pipe book activities

Name and country of employer: CPM Tecsaldo s.r.l. – Italy Nov 2007 – Jul 2008 Project name: Pipeline Montalbano Elicona-Messina DN 48” length 40 km Final client: SNAMPROGETTI S.p.A. (ENI)

Place of work: Yard in Villafranca Tirrena - Italy Position: QC/NDT Welding Inspector - UT Operator

Description of the activities, responsibilities, main interfaces:

• Ensure that NDT activities are carried out on welded joints

• Perform UT inspection and supervision of the NDT activities on welded joints

• Perform routine surveillance of WPS application on welding activities

• Ensure that Inspection & Test Plans are timely basis applied by the contractor

• RT interpretation

• Perform daily/weekly/monthly reports of work in progress interfacing with Snamprogetti QA/QC coordinator.

• Pipe book activities

Name and country of employer: C.N.D. s.r.l. - Italy May- Aug 2007 Project name: none

Final client: C.N.D s.r.l.

Place of work: Yard in Rome - Italy

Position: LPT Operator/VT Inspections

Description of the activities, responsibilities, main interfaces:

• Perform PT/VT inspection on Structural welded steel’s parts of Industrial buildings. Name and country of employer: RTM BREDA s.r.l. - Italy Jan-Mar 2007 Project name: none

Final client: FORGITAL S.p.A. (Production components for wind turbins, industrial crains etc.) Place of work: Velo D’Astico - Italy

Position: UT Operator

Description of the activities, responsibilities, main interfaces:

• Perform UT inspection on semi-finished steel parts Name and country of employer: C.N.D. s.n.c. – Italy Sep – Nov 2006 Project name: none

Final client: API Refinery S.p.A.

Place of work: Falconara Marittima - Italy

Position: NDT Operator - Inspections

Description of the activities, responsibilities, main interfaces:

• Perform UT/RT/MT/PT inspection on plants in maintenance

• Perform inspection and supervision of the NDT on welding activities

• RT interpretation.

Name and country of employer: IRTEC SUD s.r.l. – Italy May – Jun 2006 Project name: Installation offshore drilling platform DIDON II Final client: PETROBEL Tunisia

Place of work: Micoperi 30 ship - Tunisia

Position: NDT Operator/Inspector

Description of the activities, responsibilities, main interfaces:

• Perform UT/MPI/LPT inspection on structure of platform’s jacket

• Perform inherent documents.

• Perform daily/weekly/monthly reports of work in progress interfacing with Petrobel’s QA/QC Inspector.

CO.CO.CO.: co-operation as a financial promoter for RAS insurance co. - Recanati. 2004 - 2005 SINT TECNOLOGIE in Monte S. Martino (MC), 2002 – 2003 Closure system seller, charging systems, and so on. VALENTI & Co. S.p.A. in Recanati (MC), Silver Gift Producer 1999 - 2001 warehouse keeper, packing, delivering orders.

ART’E’ S.p.A. in Bologna 1996 –1998

Agent for International company of arts and culture ISTITUTO DELLA ENCICLOPEDIA ITALIANA “TRECCANI”- ROMA, 1994- 1996 sales agent

TELMA GUZZINI s.r.l. in Recanati (MC), 1991 -1994

delivering orders, logistic, materials supply.

Name and country of the employer: Sebastianelli Ivo s.n.c. - Italy Jul 1990 – Jul 1991 Project name: none

Final client: API Refinery S.p.A.

Place of work: Falconara Marittima - Italy

Position: NDT Operator/Inspector

Description of the activities, responsibilities, main interfaces:

• Perform UT/RT/MT/PT inspection on plants in maintenance

• Perform inspection and supervision of the NDT on welding activities

• X-Ray interpretation.

• Perform inherent documents.

Name and country of the employer:– Italy Jan 1988 – Mar 1990 Project name: Yards in Italy

Final client: SNAMPROGETTI S.p.A. (ENI)

Place of work: Several yards - Italy

Position: QC/NDT Welding Inspector (work training experience) Description of the activities, responsibilities, main interfaces:

• Ensure that NDT activities are carried out on welded joints

• Perform UT inspection and supervision of the NDT activities on welded joints

• Perform routine surveillance of WPS application on welding activities

• Ensure that Inspection & Test Plans are timely basis applied by the contractor

• X-Ray interpretation

• Perform pipe book activities

• Perform daily/weekly/monthly reports of work in progress. SADAM ZUCCHERIFICI S.p.A. in Jesi (AN) Aug - Sep 1986 laboratory’s technician (short term contract) analysis of working product. CONCESSIONARIA HONDA Carlo Perugini s.r.l. Civitanova Marche (MC) Jan 1985- Jun 1986 motobikes and accessories seller.

INTERESTS

Collection of wristwatches, reading and sports.

FURTHER INFORMATION

References available on request.

I hereby give consent for my personal data included in my application to be processed for the purposes of recruitment pursuant to the Personal Data Protection Act of 29.08.1997, consolidated text: Journal of Law of 2002, No. 101, item 926 as amended.

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