Alex Labrosse addjjl@r.postjobfree.com // 609-***-**** // linkedin

PROFESSIONAL EXPERIENCE

• Provided 24/7 white glove support for all technology-related issues for over 300 in-house and remote users

• Administered and supported for all VMware-based VDIs, ThinKiosk thin clients

• Maintained and managed key components of the Windows Server infrastructure; Group Policy, DNS, DHCP, and WSUS

• Used PowerShell to automate tasks such as password expiration reminders, onboarding / offboarding users

• Assisted in projects: Exchange Online migration, VMware 5.5 to 6.5 migration; implementing Duo MFA, LAPS, and Backupify for O365

Rose Associates, New York

Support Engineer, 09/15–12/17

• Support a mainly Windows and Citrix thin-client environment in 23 remote offices across the city with more than 300 users; liaise with third-party vendors to resolve issues

• Plan and maintain the desktop environment and end-user experience as a desktop engineer

• Researched and implemented Bomgar Remote Software as a more robust replacement for GoToAssist; ongoing administration of the virtual appliance

• Implemented WSUS as a patch management platform in our vSphere environment; ongoing management of routine patching compliance

• Deployed WDS to capture and install corporate images; routinely refresh images for compliance Medidata Solutions, New York

Enterprise Support Specialist, 06/15–09/15

• Supported a mixed Mac/Windows/BYOD environment with a global follow-the-sun help desk model; provided white-glove support at the corporate headquarters

• Managed the onboarding of staff; created new user setups in AD, Google suite, and 14 initial SaaS applications

• Helped develop and support an Okta SSO/MDM platform via integration of AD and Identity Service Provider, in an environment where a typical user could have up to 40 unique logins; executed test and action plans to ensure quality; conducted technical demonstrations as part of the Phase 1 development cycle Schonfeld Strategic TechWorx, New York

CCoorrppoorrate ate SSuuppppoorrt t E Ennggiinneeeerr,, 12/ 1177––12/18 Better Mortgage, New York

Manager, IT Infrastructure, 09/19–04/20

• Created and led a team of six Infrastructure engineers across four offices; responsible for administration and support of all infrastructure including Windows Server 2016 & 2019, Active Directory Domain Controllers, DNS, DHCP, RADIUS (NPS).

• Defined, documented, and published IT policies, procedures, and standards. Managed full documentation of existing IT systems, performed root cause analysis.

• Provided on-going direction, coaching, training, and development opportunities to staff members, including ability to build new skills and increase engagement.

• Notable projects: SCCM & Intune, Citrix Cloud, Atlassian (Jira, Confluence, Jira Service Desk), Zendesk for internal teams needing a C2B platform.

Senior IT Engineer, 01/19 09/19

• Deployed new Active Directory domain; managed cutover of 1000 users across 4 international offices.

• Using Hyper-V Server 2019, deployed a fleet of HPE ProLiant servers for on-premise redundancy; virtual machines included Domain Controllers, DNS, NPS, DHCP, etc.

• Configured SolarWinds Orion & PagerDuty for monitoring and on-call team rotations; implemented new Change Request and Incident Management procedures.

• Developed workflows and processes for Support staff to improve quality of service to users.

• Used Workato and Slack to create a tool for HR to create new hire accounts (Okta, AD, G Suite, O365, Slack).

• Leveraged Chocolatey & Boxstarter to automate provisioning of new hire laptops. Windows Server 2008, 2012, 2016, 2019; Microsoft Deployment Toolkit; PowerShell, Chocolatey, Boxstarter, Batch, Bash; VMware vSphere, Fusion; Group Policy, DNS, DHCP, NPS, AD DS, BitLocker; PDQ, Spiceworks Inventory; Jira Service Desk, Service Now, ZenDesk; Cisco and ShoreTel VOIP; Citrix XenApp, XenDesktop, Citrix Cloud, Amazon Workspaces; ThinKiosk; Pulse Secure, GlobalProtect, NetScaler; Mimecast; Office 365, G Suite; Bloomberg, NeoVest; WhatsUp Gold, Solarwinds, ScienceLogic; Backupify, Amazon Web Services, Azure; Atlassian (Jira, Confluence, Jira Service Desk); GitHub; Okta, JumpCloud, Azure AD; Slack, Zoom; Jamf Pro, Intune, SCCM; LastPass; PaperCut MF; BetterCloud; Splunk, Greylog. EDUCATION

McGill University, Bachelor of Arts, History and International Relations (Ongoing), 2006–2009 Electronic Arts, Montreal, Quality Assurance Analyst, 10/12–01/13 Intron Group, South Brunswick/New York, AD Administrator/Desktop Support Technician, 03/10–07/10, 12/10–08/11 Core Media Technologies World Wide, New York, Level 1 PC/Mac Technician, 08/10–11/10 ADDITIONAL SKILLS

Datavalet Technologies, Montreal

Quality Assurance Specialist, 01/15–05/15

• Generated and executed application test plans based on developer specifications

• Accurately documented actual versus expected results; interfaced with software development teams to provide testing feedback and bug reports

Senior Network Analyst, 02/14–12/14

• Coordinated troubleshooting and dispatching requirements for the Network Operations Centre for more than 2,000 nodes; analyzed and replicated issues to holistically resolve complex requests with other departments

• Helped maintain a wide range of wired and wireless LANs, including WAPs, switches, controllers, and Datavalet Access Cores; prioritized minimizing downtime and respecting SLA/SLO requirements Network Analyst, 01/13–02/14

• Provided end-user technical support for clients with various wireless and wired hardware and topologies

• Gathered data from multiple surveillance systems to ensure the health of all networked appliances across sites