Ashanna Perry

addjj3@r.postjobfree.com 401-***-****

Providence, RI 02907

SUMMARY

Co-ordinated efforts of 7 employees in delivering the highest quality of guest services to guests and owners. Increased guests’ and owners’ satisfaction by over 10% by supervising employees and working on areas of opportunities for improvements in service and providing a seamless training and development experience for newly hired employees.

SKILLS

Guest engagement strategies

Payment collecting

Making reservations

Check-in and check-out

Setting schedules

Greeting customers

Preparing payroll

Verifying reservations

Automated booking systems

Resolving disputes

EXPERIENCE

Guest Services Supervisor

Wyndham Destinations Newport, RI August 2018 - May 2020

Developed and implemented training plans for new and experienced employees with decisive but motivational approach.

Managed guest check-in and check-out procedures.

Created and managed effective strategies for optimizing guest experiences and promoting loyalty.

Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.

Monitored office inventory to maintain adequate supply levels and order products.

Consulted with customers, addressed inquiries, managed meeting requests and answer billing questions to provide outstanding customer care.

Oversaw training and daily performance of staff.

Customer Service Manager

Walmart Providence, RI May 2017 - August 2018

Supervised store opening and closing procedures, including counting cash drawers.

Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Resolved customer problems by investigating issues, answering questions and building rapport.

Built and maintained effective working relationships with peers and upper management.

Connected with customers daily to understand needs, help and collect feedback to optimize operations.

Taught junior employees how to meet operational and sales goals with initiative-taking strategies.

Cashier

Walmart Providence, RI May 2018 - August 2019

Processed returned items in accordance with store policy.

Helped with purchases, locating items and signing up for rewards programs.

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Trained new team members in cash register operation, stock procedures and customer service.

Properly verified customer identification for alcohol or tobacco purchases.

Resolved issues regarding customer complaints and escalated worsening concerns to Customer Service Managers for remediation.

EDUCATION AND TRAINING

Associate of Arts: General Studies

Hampton School Jamaica June 2013

High School Diploma

Hampton School Jamaica June 2011